Park Hotel Imperial

Location, view

This is a four star hotel. Not a five star hotel. The entire hotel is in European style and has only single twin mattresses put together to look like one bed. (The listing indicates one double bed in the room, not two twins pushed together). What do people on their honeymoon do? Sleep in the crack in the middle? The mattresses are also very hard and uncomfortable. One of the hallmarks of a five star hotel is exquisite bedding that lets you properly rest. The staff are helpful, very detail focussed and efficient, but without seeming to be thrilled about it. There is a general sense that all will be well if you only ask for what is given. This hotel has a bit of an identity struggle going on. On the one hand it is a resort hotel serving smokers and drinkers. On the other hand it is a wellness center, so you have strange things happening like a Wellness Detox Orientation happening in the bar. This review is for the hotel, not the wellness center. Which Is booked separately. I booked an extra night to arrive early and instead of receiving a warm welcome and thank you for booking with us, I quickly received a warning email telling me that I would have to change rooms and that lunch and dinner were not included. The first room came with two complimentary apples. My second room came with ONE whole complimentary apple. Everything in the rooms, all the furnishings and even the walls, are finished in plastic or vinyl. The main restaurant has very few vegetarian options, and they usually come with some kind of gluten or other known allergens which are acknowledged on the menu. So there is no real chance to transition into or out of the wellness center and continue eating healthy. The breakfast buffet is extraordinary and extensive. However, it does not cater to any food intolerances. Risotto for dinner from their main formal dining room was made with chopped factory frozen vegetables.