Hf Fenix Lisboa

The breakfast is good. The bellboys are helpful and nice.

The staffs from front desk are impolite, the service is inefficient, it took one hour to process check-in. The hotel facilities are very old.

The staff were very nice and the location is amazing both for commuting in Lisbon but also with very fast access to the highway for short trips around- e.g. to Sintra.

Clearly not really focused on service. Facilities are decent- quite basic so the price is not really justified plus charging the parking 10euro/ day over and above. The lady delivering the room service dropped a bottle of water which shattered all over the floor- I waited for 40 minutes and had to call reception 3-4 times only to get a reply that they do not have a cleaner. Not sure what I was supposed to do...as said, not very focused on service and attending to issues.