The Westin Long Beach

The room was clean and attractive, and the restaurant food was good.

I received a message from the BonVoy app at 10am in the morning saying my room was ready. When I arrived at 1pm, the front desk staff told me my room wasn't ready and I'd have to wait a few hours. Ridiculous! They weren't even apologetic. I was told I'd receive a text message when the room was ready. At 5pm, I still hadn't received a text message but returned to the hotel to demand a room be assigned to me. I was told that the room had been ready for a while (?!?!). When I told them I didn't get a text message and reminded them that I had effectively waited seven hours for my room to be readied, they were again unapologetic and merely assigned me a room.