Comfotel Prpl

We had a triple room which was 2x small doubles

We had room in the basement. It was smelly and dump. People had parties till 1am, very loud. Never book that place again. Photos online look nothing like realty

Managed to check in early and without any difficulty. Room was compact and enough for 2 nights and the fridge was useful. The bed was very comfortable apart from only having the one pillow. The bathroom was fine but tiny if like myself and my friend, you are a couple of pounds over your ideal weight! Tea-making facilities were OK although there were small cups rather than mugs and only one teaspoon! Breakfast looked OK, albeit it was continental so no bacon/sausages and there was plenty of it. Tables were cleared quickly. The location is great. The main road is quite noisy, although we were in the basement so less so apart from sirens. There are frequent buses and you can easily get to Hammersmith (4 stops away) to catch the tube if you don't want to drag luggage up/down steps which you have to do at the nearest station Goldhawk Road. Shepherds Bush Green is at the end of the road and you are surrounded by all manner of eateries so no danger of starving! There are also the usual mini-supermarkets with cash machines, etc.

You check-in at the EURO hotel across the road and there was no explanation that there were no staff on site, or how to contact anyone if you needed anything or there was an emergency. We were in the basement overlooking a tiny patio; fortunately there were no smokers out there during our stay but you could smell stale smoke, and the window had no restriction so you couldn't leave it open. The radiator was turned up to full there was no heat coming out of that or the heated towel rail in the bathroom, and we couldn't reach anyone to resolve this when we were cold. The shower didn't drain very well and you ended up standing in water. Overall cleanliness needed a bit more effort. The beds came with single pillows - again, how do you go about getting extras? I also made use of a spare blanket but it came with a cigarette burnt hole in it and a massive black stain. Being in the basement there was noise from the floor above and slamming doors. You're halfway down the stairs before the sensor picks you up to turn the lights on so you're in the dark carrying luggage. Breakfast was disappointing. The breakfast room caters for both hotels and when you're restricted to just 90 mins for breakfast, it's nowhere near big enough. I'd say it seats less than 30 people at once which sounds OK, but space is very tight and you're negotiating furniture, belongings, other guests, while carrying drinks, crockery and cutlery. We had nowhere to sit when we first arrived but fortunately people did seem to leave as soon as they were done. The food was lukewarm at best and although replenished regularly, hot food was just added to cold instead of being completely swapped out. We skipped breakfast on our 2nd day and had a lie-in, then went out to a local cafe when we'd checked out! There was no one at the desk when we checked out, so I had to leave our keycard inside an open hatch and then email via this site to say what I'd done!