Hotel Café Royal - The Leading Hotels of the World

Staff were very helpful.

Very close to everything we wanted: shops, restaurants and the big surprise, Sunday Regent Street was closed to traffic with a “Summer Streets” celebration; live music, cook outs and a festive atmosphere.

No buffet breakfast, only a la carte. Not a big issue.

Hotel quality and spa

room size

The gym and pool facilities were great

A buffet breakfast would have been great

Very conveniently located Some staffs are very friendly but some are not

The hotel staff in suit is more professional and friendly. We wanted to exchange some more pounds and a reception lady told us that she couldn’t tell us the currency rate until we told her how much we wanted to exchange. I turned to another male staff in suit who was standing beside her and he could immediately provide me with the exchange rate. When I asked another hotel lady to book 2 taxis for me to go to the airport, she said 175 pounds in the first place. Then she said it would be 160 pounds each for booking 2 taxis, that means it’s 320 pounds in total. I asked her if there could be a discount and she replied bluntly that “it’s up to you!” I said you didn’t speak to a hotel guest like that, I am just asking if you could talk to the taxi drivers. Again, another man in suit standing beside the lady staff immediately apologised to me. Finally, another male staff told me it would be 160 pounds for both taxis instead of 320 pounds the lady told me in the beginning which I found more reasonable. Both young ladies in red shirt were rude and impolite. It’s like the male staff who appeared to be more senior and professional came to rescue the situation every time.