Ibis London Greenwich

Disappointed to find I could have booked at the hotel on the day for much less than booking through Booking. Can you please respond to this complaint ?

It was central

Carpet looked grubby

Restaurant good with excellent service.

Had difficulty with check-in staff because we had been given a double room instead of twin. It took some time for them to find a twin room for us. Bath very small and no grab rails for older guests.

The staff were friendly and accomodating changed are room and moved are luggage to new room for us.

The first romm smelt very strongly of smoke which we put up with for 1 night with the hope it would leave the room and we were so tierd from travelling straight from work we just wanted to eat and sleep. It was so bad it still smelt the next day. Although the staff agreed to move us with no hesitation we were disappointed that we were put in that room at all. The cleaning staff could not have failed to smell it as it hit you straight away and could have past this on to reception staff so that no one was put in the room until it had cleared. It did spoil the week end