Calvià hotellia

Plussat: The trip was excellent also due to the owners of the hotel. Juan helped us with everything that we needed (he gave us a sun umbrella and inflatable mattresses for the beach), a lot of info about what we can visit etc. Totally recommed

Plussat: Right from the welcome we received on our arrival everything about our stay at Hotel Creta was superb. It was spotlessly clean, no wonder as the room was cleaned every single day, beds made and towels changed. The hotel manager even lent us 2 beach towels free of charge. On that note the lovely air conditioning in the room was free of charge and very welcome as each day was 35 degrees or more! Even the safe in the room came at no charge. The room was very nicely decorated with a balcony with 2 chairs and a table (the door and windows to the balcony were double glazed which kept out any noise from the street). The beds were very comfortable with memory foam mattresses. The TV in the room was a 32" flat screen Samsung which I could hook up my laptop to with a HDMI cable so we were able to watch Netflix on a bigger screen. The WiFi was free and plenty strong enough to run Netflix. The location of the hotel is second to none with the beach being only 3 minutes walk (our room had a fantastic sea view which we were not expecting) and the hotel is surrounded by shops, restaurants and bars plus the hotels own restaurant and bar called Hawaii. The hotel and its restaurant are family owned and run and you can definitely tell that it is, attention to detail is in everything they do and you can feel they are very passionate about it. We thoroughly enjoyed our 8 days at the hotel and cannot recommend it enough.

Miinukset: We liked everything!

Plussat: OUR ROOM WAS UPGRADED TO A PETITE BOUTIQUE WITH A FRONT SEA VIEW FROM A STANDARD ROOM JUAN AND HIS FATHER AND BROTHER WHERE VERY FRIENDLY AND HELPFUL NOTHING WAS TOO MUCH TROUBLE The WINDOWS ARE TRIPLE GLAZED AND STOP A LOT OF OUTSIDE NOISE THE AC IS QUIET. AS IT WAS TOWARDS THE END OF THE SEASON I WAS ABLE TO KEEP THE ROOM TILL MYBUS TO THE AIRPORT EARLY AFTERNOON WOULD DEFINITELY GO BACK TO THE CRETA HOTEL

Miinukset: There was no access to TV news in English

Plussat: Very clean and comfortable room. Hosts were very accommodating.

Miinukset: Inclusive breakfast should include English Breakfast.

Plussat: staff were friendly and helpful. Everything is near by. Bus stop and beach are few meters away.

Plussat: Beautifully clean family run hotel. The staff are extremely welcoming and can’t do enough for you. Excellent location. Would definitely recommend.

Plussat: Location and the ambience

Miinukset: The room was never replenished with milk or tea bags and so we constantly had to call to ask. Food was very overpriced and very average. My burger came with oven chips! We had a quiet out of the way location which was awesome but we could hear our neighbors thumping around the room. I imagine the main hotel is very noisy

Plussat: The hotel staff were excellent and the facilities luxurious

Miinukset: Pool service could have been better for the quality of hotel

Plussat: Staff, tranquil surroundings, quality of food

Miinukset: Stale biscuits in room on arrival. Throbbing hum from kitchen extractor from midday onwards only affecting terrace / pool facing rooms when windows open. Lumpy, soft pillows Lack of UK TV channels Waste of honey / jams left over at breakfast in pre-filled jars - felt very guilty

Miinukset: Bathroom floor very slippy so take care

Plussat: Castell Son Claret is heaven on earth! Stunning building in a beautiful location with such attention to detail. The gardens, the pool, spa - everything is so well kept. The service was superb making each individual feel special - staying here is so much more than a hotel, it is an experience! One that I will reccomend to anyone visiting Mallorca and I will definitely revisit again.

Miinukset: I couldn't fault a thing!

Plussat: Everything, one of the best hotels I’ve ever stayed in. The staff upgraded us to a demi-suite which was stunning!

Miinukset: Only negative was our room had a strange smell from the air con towards the end of each day.

Plussat: Atmosphere and nature. Hospitality

Miinukset: If you looking sea and beaches, I think it is not that place) 2 restaurants: Zaranda (2 Michelin Stars), and Olivera (Michelin Guide). We've had dinner in Olivera: unreasonably expensive (local wine ±56 euro)) with normal price ±25, glass of cava ±16-18 euro, etc.) very mediocre cuisine.. Breakfast so-so. It have to be batter for this price!

Plussat: Very nice property in a beautiful location.

Miinukset: The service staff was very nice in the restaurant and the room service. However, when we arrived the manager at the reception was quite rude. When we entered the reception, he didn’t even look at us, but rather finished up his work on his laptop. He then rushed through formalities with us, as it seemed more important to him to get back to his computer instead of taking time to welcome his new guests as expected from such property. Obviously a detail, but as the saying goes “there is only one opportunity to make a good impression”.... Also the Michelin star restaurant wasn’t open during our stay.

Plussat: Very welcome, friendly and helpful staff. Location is great as you have beach right next to hotel and 5-10 minutes of walking distance towards port with all the top-end shops and restaurants.

Plussat: Location was great. Hotel very attentive to your needs and helpful.

Miinukset: Actual room in hotel saw the shower door leaking onto floor and location of room in hotel not great with Balcony one that had a wall unlike other rooms which gave much better views. Luck of the draw but this is an expensive hotel.

Plussat: Leaving early. Nothing else.

Miinukset: Just about everything. The stupidest designed hotel at which I have ever stayed.

Plussat: Loved the beds which were simply excellent.Staff were pleasant, courteous and very helpful- advise was excellent. Lovely scents throughout!

Plussat: Wonderful hotel, they gave us an upgrade-a better room with a great view. Another nice touch-they were parking our car for us

Miinukset: The only downside was a very slow or no existent service for breakfast. It took them an hour to get your food, or not at all

Plussat: The experience was fabulous I would highly recommend anyone to stay here it was the perfect break

Miinukset: Nothing

Plussat: Nuorekas , boutique tyyppinen hotelli . Mahtavan hyvä aamiainen . Mukava vuode , samoin liinavaatteet .

Miinukset: Keittiöhenkilökunnasta , joka yritti toteuttaa illallista . Opettelevista muusta henk kunnasta . Kaukana 5 tähden luokituksesta . Huoneessa ei mitään paikkaa ripustaa paitaa pitempiä vaatteita ..?( kuten mekkoja , takkeja )

Plussat: Very clean and comfortable. I’m sure it gets its 5 star rating based on size of rooms and amenities. We had a lovely view from our room. We were greeted with a nice bottle of Viuve Cliquot.

Miinukset: For the price we paid for the Stargazers Room ($1,000+ per night), we were nonplussed. Service was sporadic. Service charges were higher than at most resorts. The high tech features were difficult to navigate and inefficient at best. The pool was not strategically located to offer a view of the Mediterranean, which should be the draw for this hotel, since it is right on the water, but quite a ways from Palma. The staff at the pool were inconvenienced when we asked them to put two lounges together for us. They never asked us if we wanted a drink or something to eat. Not cleaning after room service, we moved the dirty trays outside where they sat for over 24 hours after repeated calls. In summary, this resort needs some work with staff about the lack of service and should think carefully about all of the extra resort charges that are added to the bill (which don’t deliver).

Plussat: Everything as above, best hotel in the area!

Plussat: Everything. Beautiful hotel. Lovely modern contemporary large bedrooms. Gorgeous communal areas. Great setting. Easy reach to beaches, marina and Palma

Plussat: The rooms were spacious and clean and the staff were excellent. Couldn’t fault our stay at all. Will certainly be returning! Thank you for a wonderful weekend

Miinukset: Can’t fault the hotel at all

Plussat: loved the beds, the helpful, extra friendly staff..

Miinukset: The music by the pool

Plussat: Beautiful hotel stay was excellent, definitely will make a return visit

Plussat: Amazing hotel, feeling of staying at home. Amazing staff and atmosphere.

Miinukset: Our neighbours were super loud

Plussat: It was smaller than most hotels so the feeling & service was very personal

Miinukset: I liked everything

Plussat: Attentive friendly staff, relaxing atmosphere and super clean lovely environment

Miinukset: I just think it is slightly over priced... but still is a beautiful hotel

Plussat: Everything with this hotel was perfect. From the moment we checked in to the moment we left. It was my birthday whilst away and I was greeted with balloons, cakes and a beautiful note. My partner and I ate by the pool twice and the quality of the food was outstanding. Best sushi I've had in a long time too. I cant wait to come back.

Plussat: The cleanliness, food, staff

Plussat: Lovely hosts Christiane and Norbert were very welcoming. Their breakfast is top quality with fresh ingredients, large variety of foods from cheeses and meats to bircher muesli, fresh fruit, croissants and home made bread and jams. You can also order for free anything you want such as eggs any style, sausages, pancakes. Try their veggie omelette - it's incredible! You can also use tea-coffee machine any time of the day at the dining room - which I really enjoyed doing. The house is recently renovated, but was built in 16th (or 17th) century. The furniture is unique and antique, rooms are spacious and comfy, even body lotion is very good. I was really happy to spend 2 nights in this Finca just laying by the lovely pool and enjoying the sun and roosters and crickets sounds. You can also request to have some antipasti for dinner if you don't fancy driving out. You'll be served some warm bread, cheese, olives and ham (see photo). And you can take cava, wine, beer, lemonade or ice-cream from the fridge and pay when checking out.

Miinukset: The only drawback I'd say is location - it's about 25 min walk in a deserted area to the central road and nearest cafe/shop. If you have a car - that's not a big deal. But if you travel by taxi - then it's quite a faraway place from either a beach or entertainment.

Plussat: The building, the views, the hosts, the ambience

Miinukset: The coffee! The pillows.

Plussat: The owners were great!

Plussat: Everything was perfect! The host very welcomed us for babymoon. We decided to leave the hotel at 7 o'clock in the morning, and the host kindly take care us!

Miinukset: Nothing

Plussat: Staff excellent. They all make the hotel what it is. Well done

Miinukset: The euro exchange rate given on reception and not explained properly.

Plussat: Loistava palvelu joka tasolla. Ensimmäinen hotelli, jossa ei ollut yhtään yrmynaamaa asiakaspalvelussa. Aamupala ja illallinen olivat hintansa veroisia. Club Prestige alue oli viihtyisä ja rauhallinen.

Miinukset: Liian lyhyt 3 vrk vierailu.

Plussat: + Hyvä huone jossa poreallas ja tehokas ilmastointi. + Aamiainen oli todella kattava. + Päivittäiset (noin tunnin välein) ohjatut liikuntaohjelmat olivat hyvä lisä. + Sijainti rauhallisen kadun varrella ja kuitenkin lähellä paikallisia ravintoloita.

Miinukset: - Suite -huoneistossa ei ollut juuri mitään astioita (vain pari juomalasia ja kahvikupit).

Plussat: Quality of food and cooking in the buffet was to a very high standard. Staff very friendly, very easy to get drinks etc.

Miinukset: Although the room overall was great, there was a bit of a smell from the toilet drain and either a extractor fan or air freshener would’ve been welcome.

Plussat: Mostly everything - views - room - facilitates - staff - all amazing stunning hotel

Miinukset: The only let down as the buffet style dinner - we were looking forward to a freshly Cooked sit down meal and struggled to look for ingredients at the buffet to make our own dinners. Wrong signage beside wrong dishes in some instances. We ate out for the rest of the trip. Same set up for breakfast which is perfect as it’s an informal meal.

Plussat: The service was excellent throughout , staff were amazing , everything perfect! Very highly recommended and we will be returning next year !

Plussat: this is an amazing holiday place, the staff are so friendly and helpful, the view from the hotel is wonderful, the food perfect, 5mins walk to get a taxi, 15 mins walk from hotel to town centre, taxi for 20-30mins to Palma city centre, roughly 25 euro, from airport to hotel 30mins by taxi, around 40-45 euro.

Miinukset: if you want to book spa, just be early is busy.

Plussat: The location was fantastic and had great views throughout the hotel. The room was large and comfortable, with amazing views from the balcony. The breakfast was excellent - huge selection and generous opening times. The staff was very helpful and friendly, especially in the Star Prestige area. I had B&B only (not all-inclusive) and chose not to eat at the on-site restaurants as the village nearby offered numerous (cheaper) options. Would definitely recommend to other travelers and stay here again, albeit on a higher floor!

Miinukset: The only thing that could be improved was the noise levels in the early morning. Our room was near the Star Prestige reception and in the hours from 7am-9am on most days there was a lot of noise from (what I suppose were) bin collectors, bin trucks, suppliers, etc on the property.

Plussat: perfect

Miinukset: i liked everything

Plussat: Excellent

Miinukset: everything

Plussat: Staff was amazing! Went above and beyond with customer service. Rooms were so beautiful and swim up pool and patio chairs were ideal! It was truly paradise. The breakfast is 10/10! Would go back in a heart beat. Had a bottle of cava and welcome drinks upon arrival

Miinukset: Nothing

Plussat: Clean. Great location. Brilliant staff. Restful. Highly recommend.

Miinukset: Nothing.

Plussat: Everything was really spot on, we really enjoyed the breakfast there which was very fresh and variety of continental breakfast available.

Plussat: Great location super comfortable & fab staff most of whom have been working there for years which is always a good sign. Restaurant is good but also handy for a number of good restaurants in the Port with free shuttle service

Miinukset: Can't really fault it

Plussat: Views, pool facilities, room

Miinukset: There could have been more items in the room, e.g no shower caps or cotton wool etc.

Plussat: Fabulous hotel, great food, great location Very relaxing break Been before and will go again

Plussat: As an older widow travelling alone I couldn’t have felt more comfortable. I am well used to holidaying alone but Bon Sol was in my top 2 ever.The food , the swimming , grounds and the personal service were wonderful. Thank you.

Miinukset: Can’t think of anything

Plussat: Exceptional service, staff friendly and helpful

Miinukset: Food quality only average

Plussat: Staff were AMAZING! So friendly & helpful. Beautiful breakfast, great setting & a perfect break. The only issue was leaving!

Miinukset: Nothing

Miinukset: Tea/coffee making facilities in the room not very convenient

Plussat: Erinomainen aamiainen ja illallinen. Aamiaisen tasosta kertoo mahdollisuus kuohuviinin nauttimiseen. Suosittelen illallisen ottamista, jokaiselle löytyy syötävää

Miinukset: Sijainti on kaukana keskustasta (n. 10 km). Linja-autolla vajaa puolituntia kiemuraista tietä. Joskus linja-autossa on ruuhkaa. Pysäkki tosin on hotellin edessä.

Plussat: The managers which I had any dealings with were exceptionally attentive and more than helpful with any request that we had. It was my birthday during our stay and a bottle of cava and cake was delivered to the room which was a very special touch! The restaurant staff were excellent (again led by the manager) as I have a nut allergy he requested a chef to walk around the room with me pending any questions I had. Excellent.

Plussat: Fantastic breakfast! Great location with a bus stop that runs direct to Palma right out front.

Miinukset: Pillows could be comfier - probably the only thing that was not quite up to par for the rest of the gorgeous hotel.

Plussat: Food was excellent concidring we went on the last two days of the season as they were about to close. The views are spectacular and the layout is fantastic taking advantage of it's location on the sea. You feel like you're on a cruise ship while dining and seeing the ocean. Friendly staff for the most part.

Miinukset: We were a bit cold in the room and there was no heating option. It was already November so it would have been nice but it didn't spoil the stay. The spa was small and limited for the size of the hotel.

Miinukset: Allasbaarin tarjoilu takkusi välillä

Plussat: The breakfast was amazing! Really nice staff -very kind people. The views were lovely. We would visit again

Plussat: The hotel has amazing outdoor facilities, there are two huge pools with comfortable loungers and private quiet spaces next to the sea to relax and read in a peaceful atmosphere. There was direct sea access and free use of the spa. The food was excellent with a wonderful selection at breakfast and dinner including themed nights like "Mexico", "Asia" or "Tapas". Staff in the hotel were welcoming and friendly.

Miinukset: The hotel is an old building and while it has been refurbished to a high standard there is no soundproofing and noise carries easily. I am a light sleeper and found it impossible to sleep late or nap during the day. Other guests were not unduly loud but during waking hours there was the constant sound of furniture moving or drawers opening and closing.

Plussat: Great stuff, good food, nice view.

Miinukset: Small rooms, 10 minutes walk to the sandy beach, small swimming pool.

Plussat: Loistava aamiainen, hyvä sijainti. Bussiyhteys Palman kaupunkiin toimi mainiosti.

Miinukset: Ei moitittavaa

Plussat: The room was very clean. Was cleaned every day and loved the sweets that were left on the bed. The bedding was smelling fresh.

Plussat: Mahtava maisema jo sisääntullessa hotellin aulaan, jossa asiakas istutettiin nojatuoliin kuohuviinin kera odottamaan huonevarauksen käsittelyä. Henkilökunta huolehti matkalaukut huoneeseen, joka oli modernisti remontoitu lasiovin ja valoin. Hyvä sänky ja pölyttömät vuodevaatteet. Runsas aamiainen hienolla merimaisemalla ja miellyttävän hälyttömällä ympäristöllä. Hymyilevä ja hyvin palveleva henkilökunta. Hieno uima-allasalue. Pianomusiikkia iltaisin lobbybaarissa kiva juttu. Illallinen laadukas ja monipuolinen. Erinomainen hotelli!

Plussat: Hyvin toimiva hotelli meren äärellä. Ystävällinen henkilökunta. Erityisen mukavalta tuntui lämmin vastaanotto hotelliin saapuessa. Siistit huoneet. Runsas aamiainen, kohtuullisen hyvä buffet ruoka, ja mainio a la carte Crystal ravintolassa. Lämpimästi suositeltava hotelli!

Miinukset: Allasbaari välillä hieman ruuhkainen. Tallelokeron käyttö maksullinen.

Plussat: Great location See view Amazing hospitality

Plussat: Clean, sea view / next to ocean, really nice room (though, expensive), very quiet

Miinukset: Somehow isolated even if it doesn’t look like that on a map, prices were pretty awful

Plussat: Architecture, location,

Miinukset: Food and bar staff were incredible poor

Plussat: arrival greeting of champagne and smiles, reception staff could not do enough. always addressed us by our names. the room was wonderful (it was the presidential suite - had massive well furnished balconies from the living rooms and the bathroom. sea views from the bedroom and balcony there also the bar staff were so attentive and the breakfast selection was a second to none as was the lunch we had. it is a good hotel for business also and I must say the pics don't do the place justice. The fitness is brand new and the spa is also stunning. The staff there are also cannot do enough for you. The pictures of the entrance tunnel to the spa is an amazing feat of architecture

Miinukset: leaving the hotel and saying goodbye to the staff!!

Plussat: Staff are very good, Leo exceptional. Rooms and the seaviews are stunning.

Miinukset: Costs in the bar are exceptionally expensive even when compared with top hotels like Mamma in central Palma.

Plussat: everything is super

Plussat: Very good breakfast.

Miinukset: Pillows and duvet were poor. Pillows were wrong shape. Too small and poor quality.

Plussat: Lovely hotel in centre of Paguera. Great breakfast.

Plussat: Staff are lovely and friendly, breakfast was expansive and generous, chilled atmosphere.

Plussat: Breakfast at this hotel is one of the best. Excellent choice of items, served until 11am. The whole hotel has an excellent vibe. Great location. Fantastic staff.

Miinukset: Nothing.

Plussat: Todella hyvä ja monipuolinen aamiainen!

Plussat: Really beautifully done hotel. Quirky and so imaginative. A real gem in Paguera. Very reasonably priced bar in a fabulous setting. Breakfast was delicious with loads of choice. Our room had a balcony which was wonderful to sit out on.

Miinukset: No restaurant for evening food although the bar menu is available all day. Really minor detail and loads of restaurants very close by.

Plussat: Quirky, fun, clean hotel. Excellent pool and garden, lovely staff. Breakfast buffet was one of the best I’ve ever had.

Miinukset: Peguera is a good base for visiting the rest of the island but the surrounding restaurants and bars are average, we didn’t find anything special. However, the hotel was perfect.

Plussat: Breakfast was fresh and delicious. The room is a delight. Airy and welcoming,and very relaxing. Fresh goodies were constantly brought out,and the tortilla espanole was the amongst best I have ever tasted.The staff were great.

Miinukset: Nothing.

Plussat: Todella hyvä aamiainen. Persoonallinen hotelli,ystävällinen henkilökunta.

Miinukset: Jouduimme vaihtamaan huoneen loppuajaksi,järkevää selitystä emme saaneet,olimme varta vasten halunneet yhteisen huoneen jotta saimme olla yhdessä,olin kuitenkin varannut huoneen jo talvella..

Plussat: Ihana aamupalatunnelma; hyvät ruuat, rauhallinen musiikki ja auringonnousu näkyi aamupalasaliin kauniisti. Hotelli sisustettu mielenkiintoisesti, siinä oli paljon katseltavaa!

Miinukset: Vierailin tammikuussa ja hotellihuone oli liian viileä minulle. Lämmin kylpy onneksi auttoi.

Plussat: Everything is Perfect !

Plussat: Ihastuttava ja ainutlaatuinen boutiguehotelli - jokainen pieni yksityiskohta oli ajateltu loppuun saakka. Tämän huomasi niin sisustuksessa ja huoneen varustetasossa kuin terveellisellä ja monipuolisella aamiaisella. Viihtyisä ja kotoisa tunnelma, upea patio ja allasalue. Loistava sijainti! Palaan varmasti uudelleen.

Plussat: Everything was Great

Miinukset: Didn’t know about loyalty system Other friends booked with other agents And we’re cheaper room rate

Plussat: Hotel looked great, clean, interesting building, great pool, lots of sunbeds no need to get to the pool very early, great breakfast and a good price from booking.com

Miinukset: Animal heads in reception looked a little politically incorrect these days

Plussat: The Spa and pool

Miinukset: The first time I booked the hotel was for me and a friend who lives in Spain. This was the 20th and the 21st of June. We were told no deals so two nights stay was 580 pounds for two nights . When we arrived the lady at the desk must have had a bad morning because it showed on her face . Wasn't friendly at all booked us in gave us a key and that was that . The guy at the end of the desk we asked how do we get to our room and he gave directions . We got into our room wasn't bad but not worth 290 a night . Anyway we had a nice afternoon around the pool had lunch by the pool staff there lovely . Paid cash for our meals and drink just over 100 euros and enjoyed it . We booked treatments in the spa for the next day for both of us 540 euros but worth every penny. Treatment lovely and staff so helpful and lovely . We booked an eveing meal at the restaurant 3 waiters serving the tables . Had a meal and when it came to pudding my friend asked the waiter about the pudding he recommend one pudding and my friend can not have chocolate he said it dosent come with chocolate well when it came it did have chocolate. The waiter said oh don't worry we will scrap it off my friend said but you can't scrap it all of can you he no but it will be alright . It's like saying to someone with peanut allergie oh don't worry it's only a little peanut on it . My friend said sorry but I can't eat it . The waiter wasn't please that she would have it . My friend said could she have something else . When the second pudding came crambule it was part frozen. So when I asked for the bill it came to 95 euros I paid cash put it inside the book and he took it away and never came back with the 5 euros. I could have said something but thought we won't eat here again . The next day we had our treatment which was lovely and spent the afternoon round the pool . We decided to eat in the bar round the pool that evening and had a great time .

Plussat: The quality of customers.

Miinukset: The new style of renovation.

Miinukset: The breakfast choice was disappointing. Service in the poolside restaurant was slow.

Plussat: I love everything

Miinukset: Being charged to park my car

Plussat: Service was lovely, pticularly at breakfast.

Miinukset: All good

Plussat: The property is beautiful but everything is loud with screaming kids. No complimentary water when you can’t drink the tap.

Miinukset: Some of the staff is incredible. The food is overpriced and not good at all. I can’t believe this hotel is charging the amount they are. I was treated horrible after getting stranded at a different party of the island and offering to pay for the car service. Not to mention, I am paying over 1K a night. I’ve never experienced anything like this and can’t believe this qualifies as a st.regis resort.

Plussat: Beautiful grounds, very spacious so even when the hotel was full it didn't feel crowded Excellent outside terraces to enjoy a glass of cava looking out across the bay. Staff who catered for your every need from booking restaurants to advice on where to go

Miinukset: Nothing

Plussat: Breakfast was fresh and lovely , staff were amazing and the bar prices and food menu reasonable .

Plussat: Näköala, uima-allas, aamiainen.

Miinukset: Huoneiden äänieristys heikko, naapurin keskustelu kuului selvästi läpi.

Plussat: Location isn’t so far from Palma and not as busy as Palma so that’s great! Breakfast was amazing. Staff were friendly and helpful.

Miinukset: The central AC system was shut down at every 11pm till early morning so it was quite warm in our bedroom at night. Besides that, the AC didn’t work in our last couple of days so basically it was warm the whole day for a couple of days too

Plussat: Excellent hotel. We only stayed for one night but would not hesitate to come back again. Buffet breakfast was the best.

Miinukset: There was nothing I didn't like

Plussat: Clean hotel and lovely helpful staff. Close walking distance to the port and restaurants and 10 mins in a taxi into Palma. Supermarket close by.

Miinukset: No tea/coffee or water left in room although there was a kettle. Would have liked pool service.

Plussat: Great breakfast, lovely pool and the room was perfect. The staff were really helpful and friendly.

Miinukset: The bar staff charged more than the menu stated. We also enjoyed Coronas by the pool every day until the last when the rules changed and we were told off for having the glass bottles by the pool.

Plussat: - Hotelli tarjosi hyvää ruokaa iltamyöhään - Unohdin puhelimen huoneeseen ja se lähetettiin suomeen - Restpa toimi nopeasti ja hyvin

Miinukset: - huonetoverini valitti sitä, että oli vain 1 saippuapala 6 yöksi kolmelle hengelle

Plussat: Excellent location, very helpful and friendly staff. Restaurant food was superb and very good service. It was busier than I had experienced here previously but the staff remained attentive and accommodating. Reception staff again were all very helpful, assisting with all aspects of our stay. We will return, and I can recommend this beautiful typically mallorquin hotel.

Plussat: The location is amazing, right by the sea. The restaurant is beautiful and breakfast nice.

Miinukset: Balcony not private, breakfast had run out of croissants! More cushions needed on the bed.

Plussat: Very very well run holiday retreat, the food and restuarnt is of a very high standard and some of the best I ever tasted, should be a Michelin star rated.

Miinukset: The swimming pool is on the small but the sea is right in front of you, so more of an observation than a critism

Plussat: My wife and I together with another couple just spent eight nights at this hotel. It is one of these properties which is frustratingly close to being a really great hotel but sadly misses the mark in a few areas. The property itself is a mixture of dated and modern. The hotel is well appointed as one should expect for a ‘Leading Hotel of the World’. The hotel offers a discounted breakfast package to guests staying several days. This offers great value as the breakfast buffet is very extensive. There is nothing nicer in good weather than breakfast, lunch or dinner on the terrace. We ate lunch and dinner in the Arrels Restaurant which was pleasant. The hotel is well positioned outside Palma with easy access by bus, taxi or car. We enjoyed our stay and will return.

Miinukset: Our room had an usual layout to enable the large double bed to face out towards the sea. Try as one may to arrange one’s bedside table or other parts of one’s room as one preferred by setting out an alarm clock, a torch, a personal radio or other personal effects, the turn down service irritatingly re-sets the room to their mandated layout and one’s alarm clock, torch and personal radio are all pushed to one side on the bedside table to make way instead for a bright red Clarins brochure giving details of Spa treatments and the TV control unit. Can someone explain to me why hotels re-organise clients personal effects especially for clients staying for several nights? Can’t they just accept that clients might find using the TV control unit less useful than a torch or an alarm clock in the dark during the night. One of the most irritating things at the Grand Melia de Mar in Illetas was their permitting and encouraging smoking outside on balconies. I say encouraging, because every balcony was equipped with an ash tray and Melia branded matches! If you are not a smoker, you are likely to be inhaling the fumes from neighbouring balconies when stepping outside, which is most unpleasant. The same was the case outside on the terrace whilst enjoying breakfast - where the person at the next table was puffing toxic fumes over neighbouring guests! As we now know that smoking causes cancer, the Melia Group should urgently re-consider this policy. The bathrooms are well equipped with double, yes double showers (?!) and ours also had an extremely deep bath tub and a plug which didn’t seal. So every bath required multiple re-fills and even when asked to repair this, it remained deficient. There were also twin wash basins. Again can someone explain why a bathroom with two showers, two wash basins and a bath comes with a single bar of soap and only one bath mat? Even though each morning we requested a second bath mat, the turndown service would unhelpfully remove one!

Plussat: Awesome peaceful place with great views & ocean access...

Miinukset: Nothing! All perfect!

Plussat: Loved the location, the view, the pool, the restaurants, the service, the modern room amenities.

Miinukset: We had a questionable experience at check-in: We were immediately invited to update our room (without having even seen it) at an additional cost of 100 Euros/day. The upgrade included a higher floor, access to a suite for snacks and drinks, a day bed by the pool, and access to the spa. We asked to see it, and it was nice (although the design of the patio blocked a magnificent view of the coastline). Then we asked to see the room we were supposed to get, and it was the worst room in the hotel: on the bottom floor, a blocked ocean view, and the patio overlooked the parking lot. We could help but feel that it was a bait and switch situation. We asked for another room, and they begrudgingly found a twin room instead of the king we requested. Only after we considered leaving and moving to another hotel did they find a perfectly fine room, just like the one we requested (magically!). While we felt we were being duped, that feeling went away after a couple of hours of enjoying the beauty and service of the resort.

Plussat: Friendly and very helpful staff. Nothing seemed too much trouble.

Miinukset: N/A

Miinukset: Service level below average and definitely not worth 5 stars in a global comparison.