Kensingtoncourt Aparthotel

Nothing

The front desk was regularly unattended. The room was a 2br, one room seemed to be an enclosed deck with opaque plastic roof which let in light, was noisy in the rain and not insulated in any way. The carpet was covered in every room with a layer of someone’s long, dark hair. The beds were so uncomfortable that one of our group decided to try the floor instead. The foyer and staircase was smelly and the smell came into our room. The kitchen was not clean. We were miserable for two nights and decided to cut our losses and go elsewhere. Our luggage was going to be stored in a hallway, unsupervised and not locked if we chose to store it there after check out. Do not book this hotel.

A complete fraud! No wonder: a basement fire trap with no emergency exits, smelling of moist, rot and sigarette and a landlord yelling and bullying. Arrived late evening, but left first thing next morning. Was supposed to stay for four nights. Nice location, yes. But don’t stay there!

Everything.

the location was very nice

cleanliness

Location

Extremely dirty. The bed sheets might have been changed (I believe), but otherwise there were even still crumbs and chocolate on our child’s bedside table from a previous guest. Bath/shower had not been cleaned. Kitchen and fridge was extremely FILTHY... Maybe has actually never been cleaned. Bathroom tiles look like have never been cleaned and layers of dirt everywhere. Hair dryer has an extremely dangerous broken plug. Extremely overpriced. Note to owners: fix the hair dryer and please please please have some respect, and employ a cleaner between guests !!

Perfect location. Near Hyde Park, bus stop and quite close to High Street Kensington underground

Old facilities and furnitures. A bit dusty and some stains on duvet

The location, very central.

Bathroom facilities were not very good.

Very conveniently located.Good security.

Very dirty and in need if maintenance.

near the tube station and shopping centre.

staff is very unhelp full, no receptionish, no common space or waiting space

The best thing of the apartment was it's location. The building was the traditional building of london, all made of bricks, really nice. And the free internet conection was good too.

There are so many things. For example, it was al dirty, it is expensive for the services it offers, the kitchen cant be used neither, etc. Another thing is that nobody is at the reception of the hotel past 10 p.m. A man arrived at 1:30 a.m. and nobody was there to receive him, and he had booked a room for 134 pounds a night. The man stayed all night in the lobby shouting for the manage to wait him, but nobody came. When we woke up in the morning, we saw a note that the customer had left at the front desk, complaining about the situation, it was really crazy.

It was the worst experience we have ever had. Simply dreadfull... Never go there again. We checked out after 1 night, false advertisement.

Dirty, old, rotten, nothing like the photos advertised, rude staff

nothing at all

I did not like anything at this hotel

Location - close to Kensington Gardens, Hyde Park and Albert Hall. Easy access to shops and transport.

it was dirty and poorly presented. Advertised as self catering but ill supplied kitchen. There was little in the way of "luxury". Also during stay there were major probelms with the roof in the apartment foyer which made access almost impossible - an extreme fire safety risk.

It was situated in a nice area close to many shoppingstreets and close to a tubestation and busstations

We didn't get a real bed for our 5th familly member to sleep in. He had to sleep on the floor. Receptionist tried to help us with this matter but it wasn't more he could do. So we paid to much for the stay in comparison of the sleeping arrangements. Friendly receptionist and not a place if you like it new decorated.

The best thing about this apartment is that it is very centrally located. It is just a 5 minute walk from the High Street Kensington tube station and right next to the Kensington Park.

The rooms were very small and the toilets even smaller. The shower stall was ridiculously small - it was impossible to get a proper shower. The lift is only up to the 2nd floor and then one had to climb up 2 flights of stairs to get to the top floor. One toilet was in the staircase landing. The building lacked basic cleanliness.