Park Plaza London Riverbank

Sijainnista, hlökunta oli ystävällistä.

Huone oli sisäpihalle päin ja ei näkynyt edes taivasta, naapurihotellien asukkaat kyllä näkivät suoraan sisälle. Huono valaistus huoneessa.

The terrace and balcony are great with nice but basic garden furniture out there. The view is great. The breakfast menu is good because you have lots of options just beware the quality isn't up to much. The bed is very comfy and the bathroom clean with a decent sized shower.

****** THIS REVIEW IS FOR PARK PLAZA WESTMINSTER, THE RIVERBANK HOTEL WAS NOT READY SO WE WERE MOVED.****** I paid for a suite and received a glorified hall way that could just about fit a bed in... We were sold this as an upgrade from the room I had booked. I included breakfast in the booking... On the first day this breakfast was an hour late, cutting into our day. When I called down to see why it was an hour late and where it was the staff member was combative as if we had somehow done something wrong to make the breakfast late. I instructed her that it would be good manners to apologise rather than try and blame us for their obvious failings and she all of a sudden found her customer service hat again and went and sorted it. When it arrived it was cold and it got even colder as they sent it up to us without any forks which isn't ideal for tackling scrambled eggs and beans. When I called down for the forks I mentioned it would be rather cheeky of them for that breakfast to remain on the bill nonetheless it did, they obviously see that as satisfactory service. This was room 1542, if they offer you this room in the guise of a "suite" do not accept it. It's a very narrow odd shaped room and the only decent thing about it is the terrace and the view which at night is brilliant. Check in and check out both bang average.... I had no photo id on me at check in and so the guy made a big deal of it and basically tried to make out he was doing me a favour letting me stay there for the £450 I was paying for 2 nights. On check out we weren't even asked how our stay was which is just as well really because I'd probably still be there now. We were up on the top floor, with the room being so small and narrow we were obviously going to want to enjoy the terrace.... To do this you have to drag yourself down 15 floors again to fill out a form and get a key.... Because naturally they couldn't have mentioned this at check in!!

the staff

the beds were uncomfortable

Fantastic hotel, staff very friendly

location

volume of noise of air conditioning and the efficiency of it