Pembridge Palace Hotel

Do not stay here

The bathroom looked like it had just been redone.

I was traveling with my boyfriend, suster, and father. This was a trip for her birthday and we wanted to make the best of it. We werent expecting much from the pictures, but the hotel felt like it was falling apart. I know those buildings are a couple hundred years old, but it seems like very little upkeep had been put into this one. It says it's a 3 star hotel, more like 1 star and maybe motel better describes this place. The rooms were extremely tiny, it had more of a hostel feel rather than hotel. There were bunk beds and one full for 4 people. The furniture looked like it was from the 18th century and was very skeptical about whether it would last the night. The blankets were disgusting, they looked like they had never washed them ever and that they were at least 20 years old. The television looked more like a 1980s computer monitor and it did not function. I get that most homes don't have AC, but this is a hotel, that's kind of necessary. Our form of AC was an open window. Luckily we were there during cooler times, but for us Florida answer, it was a little too cool at night. We tried to close the window, but the thing almost fell off completely. Forget about making a complaint though, the staff were rude. They never looked up to greet you and when you walked up to the desk, they still wouldn't look up until you said hello first. What kind of hospitality is that? They made you feel like you were a pestering nuisance. I'm sorry I'm asking you to do your job??? We chose this place so that we could all room together, but I much would've rathered stayed in a more expensive place and have 2 rooms had I known this was a disaster of a "hotel".

The location, the bed was comfortable, the room was not as is usual for London stuffy and over-heated, a decent set olf lifts for a 4-storey hotel, the price remains good for accommodation with breakfast.

The room was too small and the bathroom (if possible) even smaller, and the corner washbasin the smallest I have ever seen. It was not possible to get any part of one's anatomy over it - hence a rather wet floor. Television reception was awful - it must have been the only TV in London with just 3 channels. Breakfast is okay but something of a competitive sport - to try to catch the toast before it disappears.

Nothing hill area - very safe place in London, we didn´t see anything strange on the road, we felt safe outside and inside, enough possibilites to eat outside, even some shops are open at late evenings to get some food or newspaper, underground station Nothing Hill gate very close. Hotel just normal, enough for short stay in London, we come again. Good price. We had to go to Stansted airport very early - 3 a.m. Hotel organized the taxi for us for the price 75 pounds which was good, driver came on time, we got safely and quickly to the airport.

Smell from smoking in our room, we asked for non smoking room. We opened the window, sprayed the room but it didn´t help. It looks that people were smoking in this room before for longer time. Otherwise OK. Bit cold in the room.

reception

anything

Hotel very shabby & run down ,filthy carpets in room ,poor selection of food at breakfast & rude unhelpful person on reception.

location is good , maybe the romantic garden view is good. thats all

our soap was finished we call reservation desk for that and thet said that come here and bring your soap, we paid 553 pound for 7 nights to this hotel but service is very bad breakfast time is the same bad service, breads came very late , eggs were finished...bla bla

The central location.

We found it noisy at night. Our upstairs neighbors clamboured around until very late and kept us awake.