The Ritz London

Location is great, staff mostly friendly, concierge staff great. General decor beautifully opulent as expected, Christmas decoration was amazing, bed was very comfortable.

Bathroom was awful, would get (and have got)better from a 3 star hotel: Suite was very ‘ordinary’ (absolutely nothing special about it. Shower fittings fell apart, path panel warped pain peeling and coming away from the bath at the corners. Turned bed side lamp on, it flickered like a strobe effect so had to unplug. No tea/coffee facilities in the room. Got the feeling that not all guests are treated equally..

Horrendous!

Breakfast Room Service (as restaurant was not open before I had to leave).

Everything else - courteous, but very unhelpful staff in resolving issues and making guests feel comfortable. Slow service - room not available on time - view from the room was looking at steampipes. One of my most disappointing hotel stays compared to expectations (and I visit London 6-10x annually). Room was old (it was clean) and not up to date for a luxury hotel.