Baymont by Wyndham, Lubbock West

Not impressed

Staff was friendly and helpfulroom

The room was not all that clean, shower curtain wouldn’t stay closed, swimming pool was broken

Disappointed

The staff were pleasant. The breakfast was good.

The handicap room was on the second floor. It was a regular bath w handrails, not walk in. The sheets had holes. The wash clothes were see through. The towels were good for exfoliating after a shower. For a hotel that is relatively new, I was very disappointed.

Stuck in a storm.

I liked the breakfast the first time they had it but after being stuck in the hotel for 3 days thanks to a blizzard, the food started making me sick. Why? Because they used the same food for 3 days and reused it again and again. The bed was comfortable and the layout of the room was nice. The fitness room was pretty good but thanks to one of my "didn't likes", I found out that it is not hooked up to the fire alarm system. Some of the staff was really excellent. The woman who sets up breakfast drove an hour in a blizzard to get there and make sure that we had food that morning, though she didn't show the other days, leaving the girl at the front desk to recycle the food we had.

During the blizzard, snow leaked in through many doors and windows (not in the guest rooms). Because of this, all but two of the 7 exit doors were frozen shut. The window in our room was also frozen shut, which made the room extremely uncomfortable since the heater is either hades hot or arctic cold with no middle room. Also, the shower barely dribbled out water. Our second day of being stuck here thanks to 4 foot snow drifts, the fire alarm started going off. It went off for almost 3 hours. Were we offered anything in return for our time out of our rooms? A discounted rate? Nope. One of the hallways didn't even have functioning fire alarms. Also, the alarm started going off because of a leak in the roof that dripped onto a wire. Overall the safety and upkeep of the hotel is deeply concerning. The pool and hot tub were out of order and had been out of order for a long time. The "Sweet Shop" that sells snacks and soda was almost completely out of food, which made our blizzard-days really tough. On our last day, the girl at the front desk kept telling us that the manager had called in a snow plow to free the guests from that horrible parking lot. THE GUY NEVER SHOWED. Thank goodness there was a kind trucker who was staying at the hotel and offered everyone free tows. We were able to escape, drive to Amarillo, and had a lovely night stay at the Holiday Inn, which I highly recommend. We had to book another hotel stay, even though we only had to drive to Albuquerque, because we weren't able to get out of the parking lot at this hotel until almost 5:00.