Super 8 by Wyndham Bridgeview of Mackinaw City

The location, that it included breakfast, the price. Not fancy, but nice, clean and comfortable.

When we arrived upon check in we were informed the room we booked online was not and they wanted to give us a different for the same amount, which if we would if boomed the standard room it would have been less. As we are discussing this with the employee (Andre Brown) he called his manager(Rick Brown) and as they were discuss Andre was laughing being very disrespectful toward us. When they refused to give us the room at the lesser rate we discussed canceling altogether. While still in the process of discussing with Andre, Andre claims our reservation had been canceled. As we continued to discuss miss this matter he now calls a female to discuss and she tells us they don’t have any vacancies what so ever. I ask her what about the room that we were they to check in for? She finally agreed that room is vacant bit is not the standard rate. The final outcome basically was that we could not get the room we reserved at a higher price (standard room price was available when we made reservation) for standard fee so they agreed there would be no cancelation fee but could not get that on paperwork. Rick the manager wouldn’t even get on phone with me to discuss. He made Andre do it all even after I requested to speak with the manager directly. I feel we were treated disrespectful and that didn’t even want to negotiate with us. It was there way or no way. I am not sure I would ever consider booking at this location again.

Great location. Out the front door you can see the bridge and The lake. At night the bridge is all lit up and has great views from the park across the street.

The room had a musty smell. My guess would be the jacuzzi tub. Also after using the jacuzzi there was floaties that must be scale from the hard water and not good cleaning.

Location was great, room very pretty and clean. Loved the furniture. Staff very nice.