Novotel Madrid Center

The bathroom was very nice, comfy beds

We felt like it was more of a business hotel and not for a holiday / trip

Lovely big queen room with lounge. Central location Love the terrace bar on 7th floor Staff at reception were helpful I had a coffee machine in my room

Sink plug wouldn’t come out and cleaner didn’t fix it. Noisy room by the road. Nothing in my mini bar except water :( Cleaner did not replenish my coffee pods Bed was two beds shoved together so not comfortable and pillows were very soft and squishy.

Four star hotel without 4 star treatment.

Individual members of staff were lovelies. The pool boy, bar staff and the night reception staff. It close to the shops and has good access to pretty much everywhere. On the surface it is very beautiful.

Shower dripped constantly. The ac worked sometimes. Arrived with a child and 4 pieces of luggage not one person greeted or helped us down the steps into the foyer although there were at least 6 bell boys standing there. They seem to assume their customer want to steal from them. It's very strange. The pool is tiny and sunbeds are scarce. Apart from the one you can pay 100 euros to have all day. On the last day we decovered an infestation of red ants. Generally spent as little time in the hotel as possible.