Arvostelut
Yleinen arvosteluluokitus
4,4 OK
Perustuu 6 arvosteluun
Kokonaisarvosana
4,0
Puhtaus
5,7
Mukavuus
4,7
Nouto/palautus
4,0
Hinta-laatusuhde
3,7
Siirry pääsisältöön
Vuokra-autohakemisto- ja arvostelut kohteessa Madrid
Ace
Ace arvostelua
Autonvuokrauksen sijainnit
╳
Ace
Sijainnit kohteessa Madrid
Ave. de la Hispanidad
+34 965 233 162
Calle Tortosa 10
+34 965 343 186
Viimeaikaiset arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
-
2,0
ACE=Goldcar in MAD
Miinukset: Long story short got charged for damage that was not there. I believe with all my heart they charged me a damage fee cause they know my american credit card will pay for it and they are right (no deductible too) Scam!!!!
arvostelut:
-
6,0
Pickup/dropoff dififcult, unexpected insurance cost
Plussat: Car was clean and agent was helpful and the car was clean and well prepared.
Miinukset: Hard to find the gold car/Rhodium office that represents Ace rental cars. There was no description of the rental office location in reservation. the agent told me that if i was going to portugal i needed to purchase additional insurance. this was not mentioned anywhere in the reservation.
arvostelut:
-
2,0
Plussat: When I got to the airport I asked for ACE and no one knew anything about it or where it was. So, I had to rent elsewhere. I am still not sure it even exists there! It is a terrible way to arrive in a country and find out my reservation was on another country ending doing a diffrent reservation with a diffrent company
arvostelut:
-
3,6
Miinukset: They didnt tell me that the car company is "goldcar", no body know what or who is Ace company in airport. Ace company rent from another car companies cars- they never mantion that! And also they didnt tell me that i supposed to go to Gold car or something familear and they didnt answer me when i was calling. The car i ordered was talken by other customer and i paid 60 Earo extra!!! to rent another car i wasnt ask.
arvostelut:
-
6,4
Many hidden fees
Plussat: Overall the rental process was smooth and the car decent.
Miinukset: After pre-purchasing coverage, at the counter the agent tried to pressure me into buying even more coverage and then when I declined, they placed an $1100 hold on my credit card for any possible scratches or damage. There were also several small fees that were not included in the original quote.
arvostelut:
-
6,4
Be very careful with this company and understand w
Plussat: By far the lowest price I could find. The car was fine except for the fact that the low tire pressure light was on when I picked it up.
Miinukset: Published rate is great but it does not include any insurance. When picking the car they tell you that you will need to pay a large sum as deposit (1,100 euros in my case) if you do not get insurance (which is offered at about the same as the basic rate, doubling the cost). Also, service is limited if you do not get it, you are on your own if you have a problem with the car outside of regular business hours. I got the deposit back after the rental but exchange rate spreads in paying for it and getting it back cost me around 50% of the rental price (still very competitive, but hey!). Ace does not exist as a brand in Spain, they operate as GoldCar. It took me 30 minutes at the airport to figure this out. Low tire pressure light was on when I picked it up. The person that gave me the car said that most likely the light had not been reset by the maintenance people, but later I confirmed that the pressure on one of the tires was really low so I had to pump it up. Not impressed...
arvostelut:
-
2,0
ACE=Goldcar in MAD
Miinukset: Long story short got charged for damage that was not there. I believe with all my heart they charged me a damage fee cause they know my american credit card will pay for it and they are right (no deductible too) Scam!!!!
arvostelut:
-
6,0
Pickup/dropoff dififcult, unexpected insurance cost
Plussat: Car was clean and agent was helpful and the car was clean and well prepared.
Miinukset: Hard to find the gold car/Rhodium office that represents Ace rental cars. There was no description of the rental office location in reservation. the agent told me that if i was going to portugal i needed to purchase additional insurance. this was not mentioned anywhere in the reservation.
arvostelut:
-
2,0
Plussat: When I got to the airport I asked for ACE and no one knew anything about it or where it was. So, I had to rent elsewhere. I am still not sure it even exists there! It is a terrible way to arrive in a country and find out my reservation was on another country ending doing a diffrent reservation with a diffrent company
arvostelut:
-
3,6
Miinukset: They didnt tell me that the car company is "goldcar", no body know what or who is Ace company in airport. Ace company rent from another car companies cars- they never mantion that! And also they didnt tell me that i supposed to go to Gold car or something familear and they didnt answer me when i was calling. The car i ordered was talken by other customer and i paid 60 Earo extra!!! to rent another car i wasnt ask.
arvostelut:
-
6,4
Many hidden fees
Plussat: Overall the rental process was smooth and the car decent.
Miinukset: After pre-purchasing coverage, at the counter the agent tried to pressure me into buying even more coverage and then when I declined, they placed an $1100 hold on my credit card for any possible scratches or damage. There were also several small fees that were not included in the original quote.
arvostelut:
-
6,4
Be very careful with this company and understand w
Plussat: By far the lowest price I could find. The car was fine except for the fact that the low tire pressure light was on when I picked it up.
Miinukset: Published rate is great but it does not include any insurance. When picking the car they tell you that you will need to pay a large sum as deposit (1,100 euros in my case) if you do not get insurance (which is offered at about the same as the basic rate, doubling the cost). Also, service is limited if you do not get it, you are on your own if you have a problem with the car outside of regular business hours. I got the deposit back after the rental but exchange rate spreads in paying for it and getting it back cost me around 50% of the rental price (still very competitive, but hey!). Ace does not exist as a brand in Spain, they operate as GoldCar. It took me 30 minutes at the airport to figure this out. Low tire pressure light was on when I picked it up. The person that gave me the car said that most likely the light had not been reset by the maintenance people, but later I confirmed that the pressure on one of the tires was really low so I had to pump it up. Not impressed...
arvostelut:
Autonvuokrauksen sijainnit
╳
Alamo
Sijainnit kohteessa Madrid
Enterprise Rent A Car
+34 912 750 995
Enterprise Rent A Car
+34 915 061 846
Enterprise Rent A Car
+34 915 425 015
Enterprise Rent-a-car
+34 915 970 411
Estación De Chamartín
+34 913 235 970
Autonvuokrauksen sijainnit
╳
Autoclick Rent A Car
Sijainnit kohteessa Madrid
Castrobarto 1 Esq. Bugedo Pol. Barrio Aeropuerto Madrid
+34 916 928 943
Castrobarto, 1
Autonvuokrauksen sijainnit
╳
AutoEurope
Sijainnit kohteessa Madrid
Avis Fp Horreo S N
Avis Fp Plaza De Colon - Bus Terminal
Avis
Avis arvostelua
Autonvuokrauksen sijainnit
╳
Avis
Sijainnit kohteessa Madrid
Aeropuerto De Madrid T1 T4
+34 902 200 162
Avenida De Aragon 400
+34 910 523 782
Avenida Del Partenon Sin Numero
+34 917 225 288
Ctra Boadilla Majadahonda KM 7
+34 916 340 359
Es De Tren Atocha Ave Cercania
+34 902 110 291
Estacion De Tren De Chamartin
+34 902 090 343
Gran Via 60
+34 902 103 739
Arvostelut
Yleinen arvosteluluokitus
8,2 Erinomainen
Perustuu 8 arvosteluun
Kokonaisarvosana
8,3
Puhtaus
8,3
Mukavuus
8,3
Nouto/palautus
8,3
Hinta-laatusuhde
7,8
Viimeaikaiset arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
-
10,0
Excellent experience renting at Madrid airport
Plussat: Easy access and drop off at airport Great service, associate was very helpful and mindful of our needs
Miinukset: Nothing really
arvostelut:
-
8,4
Miinukset: Assassaaaaaaaaaaaaaaaasasssssssssss
arvostelut:
-
10,0
Plussat: Easy and affordable!
arvostelut:
-
10,0
Plussat: Car was clean and ran well
Miinukset: Could have been less in cost ...why is it never what they quote you?
arvostelut:
-
2,0
AVIS
Miinukset: I purchased the rental through Kayak in advance with insurance and expecting a luxury car... When I arrived at Barcelona they claimed I sill needed their insurance, which was more expensive than the actual rental with original insurance combined. I received the car dirty. The car wifi did not work anywhere. My car window was broken in during my trip and wifi device stolen. Filed police report. They claimed even with not one but two insurances I was responsible. Original charge from Kayak was under $400. Total bill for some cheap car rental was over $1700. I saw similar reviews in other AVIS locations in Europe and was told by friends who had traveled and rented that they do these scams but didn't believe them. I would def not recommend this company and really is making Kayak look bad
arvostelut:
-
10,0
Excellent experience renting at Madrid airport
Plussat: Easy access and drop off at airport Great service, associate was very helpful and mindful of our needs
Miinukset: Nothing really
arvostelut:
-
10,0
Plussat: Easy and affordable!
arvostelut:
-
10,0
Plussat: Car was clean and ran well
Miinukset: Could have been less in cost ...why is it never what they quote you?
arvostelut:
Budget
Budget arvostelua
Autonvuokrauksen sijainnit
╳
Budget
Sijainnit kohteessa Madrid
Aeropuerto De Madrid T1 T4
+34 902 200 162
Avd Del Partenon
+34 917 225 288
Estacion De Tren Chamartin
+34 902 090 343
Estación Atocha AVE & Cercanías
+34 902 110 291
Gran Via 60
+34 902 103 739
Hotel Auditorium
+34 910 523 782
Arvostelut
Yleinen arvosteluluokitus
8,2 Erinomainen
Perustuu 27 arvosteluun
Kokonaisarvosana
8,1
Puhtaus
9,0
Mukavuus
8,4
Nouto/palautus
7,3
Hinta-laatusuhde
8,3
Viimeaikaiset arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
-
8,4
Booked Mercedes V Class car. Got it without Rear Camera and GPS softwa
Plussat: Good German car
Miinukset: No Rear View Camera. Navigation software for extra money
arvostelut:
-
6,8
I didn't get my money return when I filled the tank when I returned th
Plussat: The service at the beginning was great, when my wife had a medical emergency and I tried to extend the contact the service person was very rude.
Miinukset: I just went over to one of the other car rentals company and they took good care of me
arvostelut:
-
7,2
Great car but pricey
Plussat: The office was easy to find—the car itself was awesome
Miinukset: The pickup point was NOT easy to find and the cost was too much. Worse was they said it was a full tank upon pickup but it was NOT.
arvostelut:
-
8,8
Great car.
Plussat: Car was economical, ran well. Quick and easy turn in
Miinukset: Slow service on checkout busy Saturday in Augus
arvostelut:
-
10,0
Rogerio was awesome!!!
Plussat: The upgrade and the kindness of the staff, very pleased.
arvostelut:
-
3,6
Was given a smaller car
Miinukset: I was overcharged compared to my official rental price and given a smaller car than we could use. We reserved a minivan and received a small suv. This did not work for us we were a group of 6 including 3 seniors plus luggage staying for 20 days. so we ended up paying for extra flights for we could meet in our destination city. Budget turns and said it is in the same category you either get 7 seats and no luggage or luggage and 5 seats not happy with the service or help. Would not recommend Budget
arvostelut:
-
8,0
Plussat: Offered upgrade (at a reduced cost). Car was almost new so in excellent condition. Easy to get to collection point from the terminal.
Miinukset: Had to queue for ages to collect in terminal (people were pushing into queue as not clearly managed). You need your wits about you when driving around the terminal (T1) as are many slip roads, junctions, roundabouts and pedestrian crossings - all when you are sitting in a new car on the wrong side in a new country!)
arvostelut:
-
4,0
I just need the car I ordered
Plussat: The check in process was quick and efficient.
Miinukset: It took forever to get through the paperwork at the counter. They tried to get me to pay a lot more for an upgrade. Then when we were finally done with the desk, we waited another eternity for the car to be brought from another location. The car itself had been a bit abused but was clean.
arvostelut:
-
6,8
Need clearer instructions for pick up location
Plussat: Return was quick and easy
Miinukset: The pick up/rental procedure was too time consuming. I went to the return counter because it was where all signage takes you. By the way, i speak and read Spanish. So after walking around the train station in the heat, I was told I needed to go to a different location inside the station. No effort was made to process my pick up there. At the main counter, the wait was unacceptably Long for a rental transaction. I've rented cars in several foreign counties and I shouldn't lose an hour of my vacation because Budget was understaffed.
arvostelut:
-
9,6
Miinukset: Confusion when picking up the car, no-one knew which car it was.
arvostelut:
-
4,4
We waited for more than an hour to pick up our car!
Plussat: The car was as described.
Miinukset: The Madrid Budget/Avis office is incredibly inefficient and slow. We waited more than an hour, in line, for a simple pick-up. We had filled out 100% of the information in advance, but their system cannot access it so it had to be filled-out again. Their agents seem well-meaning, but they are very slow because of their systems. A one-hour wait is not ok. This was a "slow" Wednesday morning too, with 3 agents on duty.
arvostelut:
-
6,8
Good service
Plussat: Office airport T4 location
Miinukset: Car model too small
arvostelut:
-
8,8
Great car.
Plussat: Car was economical, ran well. Quick and easy turn in
Miinukset: Slow service on checkout busy Saturday in Augus
arvostelut:
-
10,0
Rogerio was awesome!!!
Plussat: The upgrade and the kindness of the staff, very pleased.
arvostelut:
-
9,6
Miinukset: Confusion when picking up the car, no-one knew which car it was.
arvostelut:
-
8,4
Booked Mercedes V Class car. Got it without Rear Camera and GPS softwa
Plussat: Good German car
Miinukset: No Rear View Camera. Navigation software for extra money
arvostelut:
-
6,8
I didn't get my money return when I filled the tank when I returned th
Plussat: The service at the beginning was great, when my wife had a medical emergency and I tried to extend the contact the service person was very rude.
Miinukset: I just went over to one of the other car rentals company and they took good care of me
arvostelut:
-
7,2
Great car but pricey
Plussat: The office was easy to find—the car itself was awesome
Miinukset: The pickup point was NOT easy to find and the cost was too much. Worse was they said it was a full tank upon pickup but it was NOT.
arvostelut:
-
8,0
Plussat: Offered upgrade (at a reduced cost). Car was almost new so in excellent condition. Easy to get to collection point from the terminal.
Miinukset: Had to queue for ages to collect in terminal (people were pushing into queue as not clearly managed). You need your wits about you when driving around the terminal (T1) as are many slip roads, junctions, roundabouts and pedestrian crossings - all when you are sitting in a new car on the wrong side in a new country!)
arvostelut:
-
6,8
Need clearer instructions for pick up location
Plussat: Return was quick and easy
Miinukset: The pick up/rental procedure was too time consuming. I went to the return counter because it was where all signage takes you. By the way, i speak and read Spanish. So after walking around the train station in the heat, I was told I needed to go to a different location inside the station. No effort was made to process my pick up there. At the main counter, the wait was unacceptably Long for a rental transaction. I've rented cars in several foreign counties and I shouldn't lose an hour of my vacation because Budget was understaffed.
arvostelut:
-
6,8
Good service
Plussat: Office airport T4 location
Miinukset: Car model too small
arvostelut:
-
3,6
Was given a smaller car
Miinukset: I was overcharged compared to my official rental price and given a smaller car than we could use. We reserved a minivan and received a small suv. This did not work for us we were a group of 6 including 3 seniors plus luggage staying for 20 days. so we ended up paying for extra flights for we could meet in our destination city. Budget turns and said it is in the same category you either get 7 seats and no luggage or luggage and 5 seats not happy with the service or help. Would not recommend Budget
arvostelut:
-
4,0
I just need the car I ordered
Plussat: The check in process was quick and efficient.
Miinukset: It took forever to get through the paperwork at the counter. They tried to get me to pay a lot more for an upgrade. Then when we were finally done with the desk, we waited another eternity for the car to be brought from another location. The car itself had been a bit abused but was clean.
arvostelut:
-
4,4
We waited for more than an hour to pick up our car!
Plussat: The car was as described.
Miinukset: The Madrid Budget/Avis office is incredibly inefficient and slow. We waited more than an hour, in line, for a simple pick-up. We had filled out 100% of the information in advance, but their system cannot access it so it had to be filled-out again. Their agents seem well-meaning, but they are very slow because of their systems. A one-hour wait is not ok. This was a "slow" Wednesday morning too, with 3 agents on duty.
arvostelut:
Autonvuokrauksen sijainnit
╳
Centauro
Sijainnit kohteessa Madrid
Madrid Airport
Autonvuokrauksen sijainnit
╳
Dickmanns
Sijainnit kohteessa Madrid
Madrid Barajas airport
+34 681 100 700
Dollar
Dollar arvostelua
Autonvuokrauksen sijainnit
╳
Dollar
Sijainnit kohteessa Madrid
Arturo Soria 126-128
+34 913 004 596
C Fresa Local 19 Planta Baja
+34 916 341 589
C/tomas Breton 8-10
+34 914 684 560
Calle Catamaran, 1
+34 917 472 820
Glorieta Emp Carlos V
+34 902 023 932
Hotel Villamagna
+34 915 769 048
Intercambiador Pza Castilla
+34 913 152 444
Pza Espana, Calle Princesa 14
+34 915 425 805
Terminals 1 And 4
+34 913 937 228
Arvostelut
Yleinen arvosteluluokitus
7,8 Hyvä
Perustuu 33 arvosteluun
Kokonaisarvosana
7,8
Puhtaus
8,1
Mukavuus
7,9
Nouto/palautus
7,6
Hinta-laatusuhde
7,6
Viimeaikaiset arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
-
6,4
Unfair fees
Plussat: Pick up was easy, friendly. Car was clean and well working.
Miinukset: I was charged 150 euros for a tiny speck in the windshield (the size of a pen point), There were no cracks, just a tiny speck. It's so small and unnoticeable that I doubt highly they are going to do anything to repair it. It seems I was being fined for not buying their insurance! (I have my own insurance coverage).
arvostelut:
-
10,0
The basic rate was great. Insurance was out of sight
Plussat: The process was very easy. The location was convenient to downtown Madrid. The car, a manual drive Fiat was comfortable and spacious with room for luggage for the five of us. The night drop procedures were very easy to complete. The rental agent was very helpful and efficient.
Miinukset: We were a little in shock when the full insurance coverage brought the rate to nearly €1000 from a basic rate of €125 for a weekly rental.
arvostelut:
-
9,6
Great car, low price
Plussat: New manual shift car for very low rent including unlimited miles. Easy after-hours drop-off. Very friendly and helpful staff.
Miinukset: I tried to extend my reservation during our rental period but there was no email address, nobody picked up the phone with multiple tries when the office was open, and the national rental number informed me that I needed to make contact with the local office. I was uncomfortable but silmply kept the car. It worked out fine -- when I returned the car he agency simply charged me for an extra day without question or penalty.
arvostelut:
-
9,6
Simple rental, excellent car
Plussat: Fast online booking, first time renting in a foreign country and foreign language and I felt vulnerable about missing something important but all went extremely smoothly. Also based upon price I booked an ugly tiny 4-seater but upon arrival they gave me a sporty and colorful Citroen.
Miinukset: Not an issue for me but all of the rentals at this location are manual transmissions. Someone who cannot drive a stick shift will be out of luck!
arvostelut:
-
10,0
Plussat: Car was clean, a perfect size, and the price was right.
Miinukset: Midway through the rental period a service light came on. We spent a lot of time trying to find out what to do. We took it to a dealer, called the rental office, and were told to take it to an airport to exchange. We did and we were told to ignore it. This wasted most of a day.
arvostelut:
-
8,0
Wrong adress
Plussat: The staff was firiendly and helpful.
Miinukset: It doesn't specify the rental is inside the building behind the train station. Google Takes you across to some other streets. Very vague location. Also when you get inside there's no Dollar sign. Only after I called I realized it's inside the Hertz office. There you can see 2 tiny Dollar signs.
arvostelut:
-
4,0
No Customer service
Miinukset: No response to customer service calls and emails. Very poor experience.
arvostelut:
-
5,6
Miinukset: You told me I was supposed to pay a price, while I had to pay more than double. I will never use Kayak again!!!!!!
arvostelut:
-
5,6
Miinukset: They will look at your car with magnifying glasses when returning the car. So report every dent and scratch no mater how small is it when picking the car. In my case thy charge me $90 for a missing radio antenna. I didn't even think cars even has one in modern times.
arvostelut:
-
2,0
Don't be more than 2 hours late
Miinukset: They gave away my reservation for an automatic car in Europe because I was more than 2 hours late, something they did NOT MENTION IN ANY COMMUNICATIONS.
arvostelut:
-
4,0
Could not find rental agency
Plussat: Seat Leon was roomier and more comfortable than I expected
Miinukset: Neither Kayak nor Dollar who we confirmed rental with told us rental was really through Hertz. Took us forever and the kind help of strangers to finally figure it out. Very poorly managed Kayak and Dollar!
arvostelut:
-
2,0
everything was terrible i arrive and the price was
Miinukset: i paid 81 euros when i order in 25 euros i wait for the car one hour
arvostelut:
-
10,0
The basic rate was great. Insurance was out of sight
Plussat: The process was very easy. The location was convenient to downtown Madrid. The car, a manual drive Fiat was comfortable and spacious with room for luggage for the five of us. The night drop procedures were very easy to complete. The rental agent was very helpful and efficient.
Miinukset: We were a little in shock when the full insurance coverage brought the rate to nearly €1000 from a basic rate of €125 for a weekly rental.
arvostelut:
-
9,6
Great car, low price
Plussat: New manual shift car for very low rent including unlimited miles. Easy after-hours drop-off. Very friendly and helpful staff.
Miinukset: I tried to extend my reservation during our rental period but there was no email address, nobody picked up the phone with multiple tries when the office was open, and the national rental number informed me that I needed to make contact with the local office. I was uncomfortable but silmply kept the car. It worked out fine -- when I returned the car he agency simply charged me for an extra day without question or penalty.
arvostelut:
-
9,6
Simple rental, excellent car
Plussat: Fast online booking, first time renting in a foreign country and foreign language and I felt vulnerable about missing something important but all went extremely smoothly. Also based upon price I booked an ugly tiny 4-seater but upon arrival they gave me a sporty and colorful Citroen.
Miinukset: Not an issue for me but all of the rentals at this location are manual transmissions. Someone who cannot drive a stick shift will be out of luck!
arvostelut:
-
10,0
Plussat: Car was clean, a perfect size, and the price was right.
Miinukset: Midway through the rental period a service light came on. We spent a lot of time trying to find out what to do. We took it to a dealer, called the rental office, and were told to take it to an airport to exchange. We did and we were told to ignore it. This wasted most of a day.
arvostelut:
-
6,4
Unfair fees
Plussat: Pick up was easy, friendly. Car was clean and well working.
Miinukset: I was charged 150 euros for a tiny speck in the windshield (the size of a pen point), There were no cracks, just a tiny speck. It's so small and unnoticeable that I doubt highly they are going to do anything to repair it. It seems I was being fined for not buying their insurance! (I have my own insurance coverage).
arvostelut:
-
4,0
No Customer service
Miinukset: No response to customer service calls and emails. Very poor experience.
arvostelut:
-
5,6
Miinukset: You told me I was supposed to pay a price, while I had to pay more than double. I will never use Kayak again!!!!!!
arvostelut:
-
5,6
Miinukset: They will look at your car with magnifying glasses when returning the car. So report every dent and scratch no mater how small is it when picking the car. In my case thy charge me $90 for a missing radio antenna. I didn't even think cars even has one in modern times.
arvostelut:
-
2,0
Don't be more than 2 hours late
Miinukset: They gave away my reservation for an automatic car in Europe because I was more than 2 hours late, something they did NOT MENTION IN ANY COMMUNICATIONS.
arvostelut:
-
4,0
Could not find rental agency
Plussat: Seat Leon was roomier and more comfortable than I expected
Miinukset: Neither Kayak nor Dollar who we confirmed rental with told us rental was really through Hertz. Took us forever and the kind help of strangers to finally figure it out. Very poorly managed Kayak and Dollar!
arvostelut:
-
2,0
everything was terrible i arrive and the price was
Miinukset: i paid 81 euros when i order in 25 euros i wait for the car one hour
arvostelut:
Enterprise
Enterprise arvostelua
Autonvuokrauksen sijainnit
╳
Enterprise
Sijainnit kohteessa Madrid
Aeropuerto De Barajas
+34 912 750 995
Aparcamiento Plaza Espana
+34 915 425 015
Calle Doctor Esquerdo, 62
+34 912 750 998
Estacion Puerta De Atocha Ave
+34 915 061 846
Estación De Chamartin
+34 913 235 970
General Moscardo, 9
+34 915 970 411
Arvostelut
Yleinen arvosteluluokitus
8,6 Erinomainen
Perustuu 42 arvosteluun
Kokonaisarvosana
8,6
Puhtaus
9,0
Mukavuus
8,6
Nouto/palautus
8,6
Hinta-laatusuhde
8,0
Viimeaikaiset arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
-
8,0
Good
Plussat: Clean great economy
Miinukset: Much smaller than expected for a seven passenger barely fit five people
arvostelut:
-
7,2
Not the car I asked for
Plussat: Courtesy for all staff
Miinukset: The car I had reserved was not available , I had ask for a small SUV and got a sedan , three kids and two adults with luggage for two weeks is hard to fit in a car ( midsize )
arvostelut:
-
7,6
Plussat: People at the desk were helpful and friendly. The car was very nice.
Miinukset: Due to flight delays and problems, we actually rented the car for only 7 days instead of 8, but ended up paying over 50 euros more for the car.
arvostelut:
-
10,0
Sonia is great
Plussat: The office manager, Sonia, was super friendly and explained everything thoroughly. Didn't have to wait too long.
Miinukset: The installations aren't really that nice. I know it's an underground car park but the office could be easily spruced up a little,
arvostelut:
-
9,6
Miinukset: The only thing that is really bad is that you can only pay with the creditcard of the driver. We had to add an additional driver to be able to pay with my credit card
arvostelut:
-
4,4
Big Contrast Between Spain and Other Locations
Miinukset: Attendants seemed overwhelmed both at pick-up and drop-off. I got the smallest possible vehicle. They were very reluctant to accept my prepaid insurance with Allianz and my American Express Platinum coverage. I have had much better experiences with Enterprise in the US, the UK and Ireland.
arvostelut:
-
8,8
Courtesy
Plussat: Detailed explanation of the rental conditions courtesy from employees
Miinukset: The rental desk is far away from where pick up point. Indications were clear. Front desk open at 7:00am but car pick-up/return open at 8:00am so I had to leave the car at the return point and walk to front desk to return the keys.
arvostelut:
-
4,0
Plussat: Car in good condition
Miinukset: Not easy to identity drop off location
arvostelut:
-
4,0
Wanted a German car in Europe
Miinukset: I picked the car based on the ad for a Mercedes E class therefore I expected a Mercedes E class or a BMW 5 series or similar. When we got to the enterprise at the airport they had 1 car available, a Kia. We were going to drive 4.5 hours north to mountains and I wanted the luxury and handling of a nice German car. When I complained, I was told if I wanted that car I had to pay more. I was not going to pay more . I was baited and switched.
arvostelut:
-
10,0
Sonia is great
Plussat: The office manager, Sonia, was super friendly and explained everything thoroughly. Didn't have to wait too long.
Miinukset: The installations aren't really that nice. I know it's an underground car park but the office could be easily spruced up a little,
arvostelut:
-
9,6
Miinukset: The only thing that is really bad is that you can only pay with the creditcard of the driver. We had to add an additional driver to be able to pay with my credit card
arvostelut:
-
8,8
Courtesy
Plussat: Detailed explanation of the rental conditions courtesy from employees
Miinukset: The rental desk is far away from where pick up point. Indications were clear. Front desk open at 7:00am but car pick-up/return open at 8:00am so I had to leave the car at the return point and walk to front desk to return the keys.
arvostelut:
-
8,0
Good
Plussat: Clean great economy
Miinukset: Much smaller than expected for a seven passenger barely fit five people
arvostelut:
-
7,2
Not the car I asked for
Plussat: Courtesy for all staff
Miinukset: The car I had reserved was not available , I had ask for a small SUV and got a sedan , three kids and two adults with luggage for two weeks is hard to fit in a car ( midsize )
arvostelut:
-
7,6
Plussat: People at the desk were helpful and friendly. The car was very nice.
Miinukset: Due to flight delays and problems, we actually rented the car for only 7 days instead of 8, but ended up paying over 50 euros more for the car.
arvostelut:
-
4,4
Big Contrast Between Spain and Other Locations
Miinukset: Attendants seemed overwhelmed both at pick-up and drop-off. I got the smallest possible vehicle. They were very reluctant to accept my prepaid insurance with Allianz and my American Express Platinum coverage. I have had much better experiences with Enterprise in the US, the UK and Ireland.
arvostelut:
-
4,0
Plussat: Car in good condition
Miinukset: Not easy to identity drop off location
arvostelut:
-
4,0
Wanted a German car in Europe
Miinukset: I picked the car based on the ad for a Mercedes E class therefore I expected a Mercedes E class or a BMW 5 series or similar. When we got to the enterprise at the airport they had 1 car available, a Kia. We were going to drive 4.5 hours north to mountains and I wanted the luxury and handling of a nice German car. When I complained, I was told if I wanted that car I had to pay more. I was not going to pay more . I was baited and switched.
arvostelut:
Europcar
Europcar arvostelua
Autonvuokrauksen sijainnit
╳
Europcar
Sijainnit kohteessa Madrid
Aeropuerto Madrid Adolfo Suarez T1
+34 902 105 055
Aeropuerto Madrid Adolfo Suarez T4
+34 902 105 055
Av. Del Partenon, 16-18
+34 917 226 226
Estación De Tren Rrs/ Chamartin
+34 912 035 070
Only For Deliveries And Collections
+34 915 559 930
Puerta Atocha Llegadas Ave
+34 902 105 055
Pº De La Castellana 193
+34 915 559 930
San Leonardo 8
+34 915 418 892
Trespaderne, 19
+34 912 035 060
Arvostelut
Yleinen arvosteluluokitus
7,9 Hyvä
Perustuu 11 arvosteluun
Kokonaisarvosana
8,2
Puhtaus
8,2
Mukavuus
8,0
Nouto/palautus
7,6
Hinta-laatusuhde
7,6
Viimeaikaiset arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
-
8,0
Plussat: Airport pick up drop off very smooth and easy
Miinukset: GPS provided only worked in Spain where we were 5 days the other 13 days in Portugal it didn't work...
arvostelut:
-
6,0
Ford skod in madrid
Plussat: Rental is easy. Staff very friendly. Car was clean.
Miinukset: Findibg the car at the lot was hard. There are multiple zones with same set of parking spot number. Took us a half hour to find our car. Staff only mentioned parking spit number - did not say anything about zones. Also the car had tires with low pressure.
arvostelut:
-
7,6
Good rental, small hickups
Plussat: Helpful people on car pickup, good offers for upgrade, etc.
Miinukset: Getting the car out of the parking lot was hard (it was Van). And certain things in the car were not ok: 12V power outlet, broken and Fuel Additive almost depleted and we were not told about them.
arvostelut:
-
2,0
Terrible experience
Miinukset: The car was offered with a ficticus lower price, dirty a, with smoke smell and with a Maxycosy chair for my 7 months baby that was broken! 1 hour waiting to pick up the car and all this? Unceptable! Indeed I had to put a complaint and will never use europcar! Terrible / stressful experience !
arvostelut:
-
6,8
It wasn't quite what I ordered.
Plussat: Picking up the car was ok, and the service as well, aside from the fact I mentioned for ordering from an external website.
Miinukset: Apparently, when you order from Kayak or other sites, it doesn't include any insurance. So they had to cancel the order and make a whole new one, which was about 65 Euros more! Also, the car had many dents and scratches, and when we returned it they said we caused some of the scratches on one of the wheel plates ! They really annoyed us with this.
arvostelut:
-
8,0
Plussat: Airport pick up drop off very smooth and easy
Miinukset: GPS provided only worked in Spain where we were 5 days the other 13 days in Portugal it didn't work...
arvostelut:
-
7,6
Good rental, small hickups
Plussat: Helpful people on car pickup, good offers for upgrade, etc.
Miinukset: Getting the car out of the parking lot was hard (it was Van). And certain things in the car were not ok: 12V power outlet, broken and Fuel Additive almost depleted and we were not told about them.
arvostelut:
-
6,8
It wasn't quite what I ordered.
Plussat: Picking up the car was ok, and the service as well, aside from the fact I mentioned for ordering from an external website.
Miinukset: Apparently, when you order from Kayak or other sites, it doesn't include any insurance. So they had to cancel the order and make a whole new one, which was about 65 Euros more! Also, the car had many dents and scratches, and when we returned it they said we caused some of the scratches on one of the wheel plates ! They really annoyed us with this.
arvostelut:
-
6,0
Ford skod in madrid
Plussat: Rental is easy. Staff very friendly. Car was clean.
Miinukset: Findibg the car at the lot was hard. There are multiple zones with same set of parking spot number. Took us a half hour to find our car. Staff only mentioned parking spit number - did not say anything about zones. Also the car had tires with low pressure.
arvostelut:
-
2,0
Terrible experience
Miinukset: The car was offered with a ficticus lower price, dirty a, with smoke smell and with a Maxycosy chair for my 7 months baby that was broken! 1 hour waiting to pick up the car and all this? Unceptable! Indeed I had to put a complaint and will never use europcar! Terrible / stressful experience !
arvostelut:
Autonvuokrauksen sijainnit
╳
Firefly
Sijainnit kohteessa Madrid
Madrid Barajas Airport, T1
