Hyatt Regency Suites Atlanta Northwest

I really love your hotel It's just the employees had no type of customer service skills, my plane was delayed so I got in later than expected the employee tried telling me my reservation was not in the system I held my composure bc it could've gotten bad, she was very admit & was about to charge me dollars away from $700.00 to stay BECAUSE she didn't know or want to do her job, I literally had to make a call to the third party to prove to the employee my reservation was still valid even tipped her money it started off very shaky ,however I was able to prove to her I had a room & then she acted like she was going to make the 3rd party do they're job & all of a sudden my reservation was found "thank god I didn't take no for a answer or I would've been out of $700.00" then I went to the room finally the toilet was broken & no of the TVs worked so 1st night was shabby, but staff were very promt & came & fixed the issues that morning so that was my experience. The overall rooms are gorgeous and nice I just gotta come back to experience the stay I imagined. Thank you'll