El Andalous Lounge & Spa Hotel

Good value for money. We were here only one night but made the most of the restaurant and pool. Buffet breakfast which was included was also good.

Evening service at the restaurant was very slow. The room is basic. There was a plastic sheet under the bed sheet which was slightly uncomfortable.

Staff were very good, in particular the pool staff and housekeeping. Location was good

Bed was very hard in the room. Constant loud music throughout the night. Food was average. WiFi quality was poor in the room.

Friendly, very polite and helpful staff Good breakfast Nice pool area - it was quite pleasant to chill by the pool and order food and drinks there Efficient room service On our last day, the hotel agreed to keep our luggage while we were enjoying out last hours out in Marrakech Nice decoration overall in the lobby and restaurant areas, with details on the ceilings and doors

The hotel generally looked old and could use refurbishment. The window frames and doors looked shabby, and the key card didn't function very well, we had to try a few times before the card actually opened the door. There was dust in the corners in a room that was supposed to have just been cleaned. The linens and towels were worn out, they felt coarse on the skin but they were clean enough. Mini fridge in the room had absolutely nothing in it, no water or any other drinks. No tea or coffee in the room - these should be standard in a 4-star hotel The only toiletry in the bathroom was some liquid soap in the shower area - again not great for a 4-star property The toilet and the bathroom were separated, but the bidet was in the bathroom part. Not very convenient. The reception charged us around 2.5 euros per page to get some print outs, yes they did help by printing these out for us, but this charge felt a bit gratuitous