Imperial Holiday Hôtel & Spa

Nothing

This is NOT a 4star hotel the pictures you see on booking.com its nothing like that the truth is it's a old building No fridge NO clean comfort beds or pillows Very old broken baths with very old showers Food was ok but once it's gone it's gone. I will NEVER go back with my family and Never recommend it. I give the hotel 1star

Air conditioned...room service

No bins in room, no fridges,

Good position of the hotel

I did prenotate with booking and after going to a trip to the desert and come back to the hotel, they told me that they don't have my room that I reserved even I call them to confirm I'm coming , I called the police to solve things because the staff wasn't collaborative and send me to other hotels where I should pay more.

The location of the hotel was good, approx. 20-25 minutes walk from the Djemaa el-Fna and although it seems far from the Medina, it's very nice to walk as you'll be able to see the new city which is more modern, full of shops, restaurants, patisseries etc., more European style.

The rooms are completely different from the photos, we should have seen the reviews before we went there. The bed sheets had stains, the toilet was very old, the bathtub plumbing was backed up. The hotel needs complete renovation. What made us angry was that one of the receptionists asked money (20MAD=2Euros) for printing us two pages with our flight tickets, she said that this is the policy of the hotel until I asked to talk to her manager to complain. She then changed her mind and said that we can take the money back, obviously she wanted to make money out of us. When we asked another receptionist a few hours later to print us the tickets again, he said that this is for free and as soon as I explained what happened earlier, he apologized for her behavior at least. Be aware of the reviews, I wish I was aware before I went there, stay away from this hotel, even though the price is attractive.