La Villa du Lac- Guest House

The view is nice from the hotel. However the rooms had no view.

We felt like the hotel was not ready for guests. The pool was empty. Staff absent much of the time. No cushions on outside seating and outdoor area messy and not at all like photos. Very expensive for what it was and compared to other places I've stayed at nearby at the same time of year. We had to wandering round into the staff quarters area calling for help to get any attention - often several times. Breakfast was extremely basic and dinner was overpriced, no options given despite the cost and plates were not tidied until lunch time the following day. When we complained, there was an excuse for everything and a very defensive, unhelpful, attitude. The manager tried to suggest it was our fault for not realising it would be different in winter and tried to suggest "we are not a hotel". However, the guest house is expensive for what it is, and was NOT at all as advertised. I have stayed in the region before and know what to expect for the price. Ie. some basic service and hospitality. He tried to square the blame on us for misunderstanding, and the blame on booking.com for not enabling any kind of refund whatsoever. We left angry and early foregoing 2 pre-paid for nights with no suggestion of any compensation despite several arguments. The owners has not picked up my calls. Extremely upset by the whole experience. Do not stay here - MUCH better value and service to be had elsewhere. It was the one negative experience I have had in Morocco following several trips and some excellent stays elsewhere.