The Palms Resort of Mazatlan

Ocean view room was very nice, found it very quiet as well. Pool area is spacious and was always very clean.

The system for pool towels is very strange you need to leave ID to get one, they should just use a towel key card like other hotels do.

I love the staff there. I return quite often. Food is great.

Beds & pillows are too stiff ) : but other than that it's great!

The staff were excellent and very helpful. Property was very clean, ocean View was awesome!

The construction in main lobby constant banging all day . Otherwise when you were ocean size was very quiet and relaxing! The beds were very hard and the bedding needs upgrading as well

The staff were friendly and the maids were great. The location was good as well and access to the beach.

The rooms need updating, lots of crumbling stucco. The pool was very cold and I booked this hotel partly for the pool as I am a swimmer. It needs to be heated or I won't return.