City Express Plus Medellin

The location, the staff and clean environment. And I want to mention that when we submitted the complaint about our lost belongings they paid a lot attention and felt bad about the incident and we received good attention from the hotel manager

When we arrived they told us that our reserve didn't exist and they said that is a common problem with booking.com and the option that we had was accommodated 5 persons in 1 room, wasn't easy, we lost several things (until now we think that probably that was an incident very rare because the hotel looks very safe and the staff looks professional and trustworthy) and the fee was really expensive for the options that the hotel has.