Tours hotellia

Plussat: Staff - very friendly and helpful

Plussat: The location was just where we needed to be. The front desk was very professional and helpful.

Plussat: The hotel room is newly renovated. It located very close to the Train Station (within 10 minutes walk) and the shopping centre (within 3 minutes walk) of Tours.

Plussat: The hotel is right in the centre of Tours so very convenient for sight-seeing, restaurants and shopping. It is also close to the train and bus stations. It was clean and comfortable.

Miinukset: Parking is very limited - there is a public carpark nearby but it was very full and we were lucky to get a space. The room we had was comfortable but being at the top of the hotel, it was dark with only one small window - a draw back on a sunny day.

Plussat: Style of the hotel especially the bedroom. The availabilty of the garage eas a bonusu

Miinukset: No

Plussat: Great staff. Great location.

Miinukset: Seems to be run down and needs a face-lift internally.

Plussat: Centrally located and very pleasant surroundings

Miinukset:

Plussat: Very easy to find - great location. Very nice staff.

Miinukset:

Plussat: Superb staff - some of the friendliest I´ve encountered.

Miinukset: Breakfast finished at 10; restaurant closed on sundays (!)

Plussat: Location is fantastic, and the hotel staff friendly and helpful

Miinukset:

Plussat: Location is central: close to the railway station, but far enough not to hear and see those people grouping near the station. Also very close to tourist office, old town and Hotel de Ville (just in front). The room was great - spacious, with a comfortable sofa in front of tv, a desk, enough room to even have a morning gymnastics)). It was very quiet which is definitely a plus! Beautiful lobby.

Miinukset: The price af breakfast 18 euros is too high.

Plussat: This was the first time we had used Mercure and it was superb, we shall definitely use them again. We ate outdoors in the lovely outdoor space and the staff were so friendly. We had booked the wrong date, and yet they immediately found us a nice room and away from where we might have been disturbed by a wedding party.

Plussat: Staff were really friendly even though we arrived really late. Good breakfast and great location for touring the Loire. Good range of information with in hotel about surrounding chateaux. Also useful map on ale from reception.

Plussat: Friendly staff, clean room, nice selection of breakfast.

Plussat: Quiet location and close to motorway.

Miinukset: Too expensive for standard of rooms and especially for meals

Plussat: Everything was good. The staff spoke good English and as with a lot of French hotels we did NOT get that sense of being unwelcome because we were English.

Miinukset: There was very little to fault. If anything the prices are a bit on the high side but the quality is certainly there. We would certainly use this hotel again.

Plussat: All staff were very friendly, and willing to help

Miinukset:

Plussat: Nice clean comfortable room with good size bed

Miinukset: Not much in the way of seating. Two nice armchairs would have made all the difference

Plussat: excelent value for money - great evening food.........great breakfast ( but a bit expensive at 12.50 euros.) .............

Miinukset: need better directions to locate hotel - but receptionis t excelent at directing us to the building - !!!

Plussat:

Miinukset: Drunken guests screaming in restaurant, foyer & rooms went unchecked by staff. No sound insulation - you can hear guests in room above going to the toilet! We got up & left at 4.00 am. Staff ignored noise and were disinterested in our complaint. Room was utterly basic, grubby and the bed uncomfortable. We paid £75 for the night (breakfast not included) & £11 for 1 beer & 1 small wine

Plussat: easy to find, good room

Miinukset: The resturant staff were very unprofessional ,rude and did not make myself or my 7 guest very welcome, we arrived at about 2000 hours and it became obvious that the resturant staff didn't want to work any later!

Plussat: The rooms were minimal but clean. We arrived late so had to chrvk in at the hotel next door. It was totally fine for a night and good for a family of four with small kids.

Miinukset: Weird check in with late arrival - not the best neighborhood

Plussat: Close to the station

Miinukset: Unkind staff

Plussat:

Miinukset: No facility for storing soap & shampoo in the shower. Toilet seat wrong size therefore constantly moved around.

Plussat: Very comfortable hotel with friendly staff

Plussat: Tours! Great Location, Breakfast pretty good value and decent offering, Once you accept the basics the room and the amenities facilities etc. are fair. Housekeeping in Tours was good and efficient. Parking was good too and the Five Euros spent for the basement was well spent.

Miinukset: On arrival we found that one of our rooms was not booked even though I had received the conformation e mail just that day. The young lady in reception could not find the third room booking, but she was very helpful. a room was given for the night at Mercure whose receptionist was seriously in need of some friendly training. She was grumpy and rude and we think she just had a bad day for which our friends were the victims a Receptionist later in the day Some telephone system on each floor even since it is not possible in rooms. In case you have an emergency there is nothing in your hotel after the receptionist leaves, no telephone no connection no nothing. windows! It was seriously hot int he rooms and we could do nothing to open the window which only opened two inches or so. I know that the railway tracks make lots of noise which is why you must have two double glazed windows, but if only this can be opened a bit to get in more ventilation.

Plussat: Clean, good location, wifi only in lobby and it closed early evening

Plussat: Clean, always good to be able to say that, comfortable, good value for money, convenient location for town centre, helpful staff.

Miinukset: The access to WI-FI is only at the reception but not at the rooms. The noise from TGV is "something"...

Plussat: Best price offered ever matching perfectly for all backpackers!

Miinukset: Not actually, but, we expect if the hotel'd provide guests more facilities as well as something's like the bathroom stuffs, that would be better!

Plussat: Just had everything you need and the staff were very freidnly

Miinukset: I would have liked more amenities in the room, such as conditioner, toothpaste, hairdryer, tea and coffee

Plussat: Not much. The price was decent.

Miinukset: Definitely not as advertised. We all felt very let down when we arrived.

Plussat: New hotel well appointed with clean comfortable rooms, small bar open till late, staff spoke good English, well appointed breakfast room and facilities.

Miinukset: Car parking was charged.

Plussat: convenient parking, quick and easy booking in, maps of Tours

Miinukset: noisy room (railway behind). Room needs updating. Can't have shower without soaking floor. room carpet dirty and stained - needs replacing. Smell of cigarette smoke in coridoor.WiFi didn't work. Personal message in envelope left on bed was stained.

Plussat: Excellent, near train station if that is useful. Very good sized room.

Plussat: The hotel was comfortable, close to the train station, and within walking distance to the heart of Tours.

Miinukset: Breakfast was very expensive.

Plussat: Convenient parking. Reasonable value.

Miinukset: A bit away from the old town.

Plussat: Excellent breakfast and easy car parking.

Miinukset: The hotel was at a fixed temperature. It was hard to cool the room because if you opened the window it was very noisy as the train station is very close to the hotel.

Plussat: Nice park

Miinukset: Everything is good

Plussat: Free upgrade to a superior room (very large and spacious!)! We assumed that since we booked through Booking.com that we would get one of the few rooms that have not been re-done - but when we checked in, the courteous staff informed us that we had been upgraded to a superior room - which turned out to be the largest room in the hotel - quite nice! For 77,20 euros, we stayed in an excellent room, with a booking that included the 12 euros per person breakfast - excellent!

Miinukset: Slight difficulty parking...the hotel is in the same square as the train station, and being a busy city, the parking for the station was full. We ended up parking in another structure about a 8 minute walk from the hotel - same price as advertised though (8 euros for 24 hours).

Plussat: Had an excellent stay; friendly staff; excellent breakfast

Miinukset: No canal plus

Plussat: the staff were very helpful in all respects.

Miinukset: a bigger business centre and a gym would have been nice!

Plussat: The location and friendly, helpful nature of the staff.

Miinukset: Not a thing.

Plussat: I felt the whole experience was positive and the staff pleasantly unobstrusive .

Miinukset: Dearth of english language tv.

Plussat: erittäin hyvä sijanti ja hinta/laatusuhde

Plussat: sijainti! nopea asiointi

Miinukset: aamiaisen hinta voisi sisltyä hintaan, eriksen ostaessa kohtuttoman kallis!

Plussat: The central location of the hotel

Miinukset:

Plussat: Good service

Miinukset:

Plussat:

Miinukset: The wifi connection was very poor for the price paid

Plussat: Very central location, being only meters from the train station.

Miinukset: No

Plussat: Nice hotel, convienient location city centre parking, TGV station, good food, nice staff - Internet WiFi did not work, (we were working, so important) otherwise excelent

Miinukset: The WiFi, should have worked - they could fix that. Otherwise it was the best.

Plussat: Very friendly stuff. Close to the airport (15 min walking). Close to huge shopping centre. Buffalo Grill just few step from the hotel. Clean. Perfect price. Local bus stop is close to the hotel.

Miinukset: Hotel is far from the city center. Only can be used for airport over night stay or shopping in the huge shopping area arround. but, remember, on sundays any of shoppings in France is closed. So, this area arround of the hotel is scary empty on sundays - you'll need to go to the center of Tours to have any of activity (it's not so bad, because local buses do the right job)

Plussat: There was nothing that overall impressed me I was not happy with my stay at all.

Miinukset: I was not happy with the staff and also the facilities. The room smelt and the hotel was very tacky. I also had to pay more than I was quoted online.

Plussat: Efficency at arrival & information of nearby eateries

Miinukset: Breakfast expensive for what was provided

Plussat: Hotel staff extremely helpfull and friendly

Miinukset: Disturbance of guests going in and out of room next door

Plussat: Just stopping overnight on a journey south. Good location for what is a fairly basic hotel. But it was totally adequate, other than a lack of secure parking.

Plussat: nothing

Miinukset: rooms smells cigarrete, shower place don't fit any human being.

Plussat: Very confortable bed and clean room. Big bathroom. Hot water all the time. A big super market, a restaurant and gas station in the nearby. Wireless internet in the rooms. No nasty smells. Good value for money.

Miinukset: No air conditionig if I remember correctly, but was no need because of nice weather. The window was not open completely beacause of tv, but sufficient. No hair drier.

Plussat:

Miinukset: Reception Staff Poor Would not allow us to eat in the Restaraunt even though it was not full

Plussat: Our limited french, the staff were very helpful in trying to speak english.

Miinukset: No hairdriers.

Plussat: Good value

Miinukset: Small but value related

Plussat: It was easy to find. We have only very basic french skills and it was good that the staff were able to speak basic english - and much appreciated.

Miinukset: I was surprised and disappointed to find no tea/coffee making facilities in the room. At this price in the UK this is standard. I also tried to access the wifi using the information provided by staff but could get no access at all. I didn't try to follow this up due to language.

Plussat: I liked the confort, price, location, and off course - the great breakfast. It was what i expected.

Miinukset: The location from Garmin GPS was confusing. The number and the name aren`t easy to see from avenue refered.

Plussat: Free parking, easy access from the road.

Miinukset: Very thin walls.

Plussat: Very goog breakfast.

Miinukset: Shower tap jammed and hard to open / close.

Plussat: Location

Miinukset: Glad it was for only one night. The room was dull and smelly. There was mould growing up the walls!!!

Plussat: Rauhallisella paikalla, kaunis piha

Miinukset: sijainti kaukana kaupungin keskustasta

Plussat: siisti ja edullinen hotelli, ilmainen langaton internet -yhteys, mukava henkilökunta

Miinukset: syrjäinen sijainti, huoneen patterit pois päältä saavuttaessa ja huone todella kylmä.

Plussat: Hyvä sijainti, Ilmainen parkkipaikka, Ilmainen WLAN, Henkilökunta puhui englantia! Loistava vastine rahalle.

Plussat: Clean and comfortable room for the four of us.

Miinukset: A bit hard to find. We only stayed as a overnight stop.

Plussat: the hospitality from the staff and different languages spoken by them

Miinukset:

Plussat: The staff were very friendly and helpfull

Miinukset: The notes stated it was 10 minutes from Tours City Centre. which it is but only by Taxi or car, which it does not state. I think this should be made clearer. it's a good 45mins to an hour walk.

Plussat: easy access, parking, security, quiet

Miinukset: no internet access, no laundry, bar ran out of beer.

Plussat: Easy to find, just what was expected.

Miinukset: Nothing

Plussat: Our room was warm, quiet and comfortable. The hotel was in a side street very close to the station, but not affected by noise from it. Being on the fourth floor, there was a small balcony in the mansard; although the view was only of roof-tops, this might have been beneficial in warmer weather. Access to the lift was easy, and there was a spacious reception and breakfast area. There was a wide range of choices at the buffet.

Miinukset: The dark decor in the room would not be to everyone's taste. Be warned - we were unable to use the underground car-park because of the restricted headroom. On enquiring, we were told that it was 2m, but our vehicle at 1.97m certainly would not fit, and so we were obliged to feed a fairly greedy parking meter a short walk from the hotel.

Plussat: The great location to the city centre and near Tours railway station. The staff was helpful and free use of the internet.

Plussat: Good hotel with reasonable price.

Miinukset: Very nice breakfast, close to the train station.

Plussat: Found the hotel very central with easy access to tourist office shops and restaurants.

Miinukset: found directions to hotel not quite exact it would have been handy to know that the train station was beside the hotel & would have been much easier to find. Tea and coffe facilites in the room would also be a great idea.

Plussat: The hotel is located not far from train station and a short walk away from the town centre which is great

Plussat: Excellent breakfasts and very helpful staff,especially the receptionists

Miinukset: The shower tended to spray over the bathroom floor.

Plussat: Helpful staff with onward booking confirmation etc.

Miinukset: Street noise from apartments opposite, so we had to use double glazing to sleep

Plussat: Nice hotel, very easy to find and convenient. Staff pleasant and good parking

Miinukset: The air conditioning wasn't working

Plussat: Location

Miinukset: Breakfast

Plussat: Very good rooms and breakfast. Do not be put off as you approach the hotel because it looks small and in a back street. It is actually large and in the heart of the city (5 mins walk). Would love to go back to Tours and would definitely stay here again.

Miinukset: Watch the car park - it fills up and space is very tight for manoevering - be first in and last out :)

Plussat: Excellent location - close to the city center and the railway. Very comfortable room. Excellent value for money

Miinukset: Internet services way too expensive for nowadays (when such services should already be like TV or radio).

Plussat: Location - more or less in City centre

Miinukset: nothing

Plussat: The chef special evening meal was excellent value, and tasted good as well. The staff in the resturant were also very friendly and attentive.

Plussat: Excellent location, right near the main railway station, and a very modern, comfortable room.

Miinukset: The breakfast was over-priced and we only ate there once.

Plussat: The hotel has a great location! Very close to tgv station, and to the center of the city. The bedroom is big and confortable. The bathroom is very clean. Love it!

Miinukset: The staff was not very helpful with our difficult to park our car ( $e 10/day), and it was hard to comunicate in english.

Plussat: parking, location

Miinukset:

Plussat: The location is great, right by Hotel the Ville

Miinukset: Room was a little too small, though comfortable

Plussat: Location is good and easy to find. Compared to big city's hotel is cheap.

Miinukset: Both the night shift and morning shift staff are not really nice and friendly, that is Dec 22nd night and Dec 23th morning. Room is not really designed for 3 people stay, they just added an small bed at the conrner.

Plussat: It's situated just in front of the train station.

Miinukset:

Plussat: great central location, very clean rooms and bathrooms, good size! overall very pleasant.

Miinukset: the water pressure kept alternating in the shower.

Plussat: Nice, klean, comfortable, quiet room.

Miinukset: At the arrival I discovered that my reservation was cancelled by unknown reason! But the receptionist found two rooms for us. Be aware not to arrive later then 21-00. You will find the door locked, reception closed!

Plussat: The hotel was good for its price range and the staff helpful and friendly.

Plussat: We arrived after the hotel reception was closed but the instructions for getting access to the hotel and getting the key were explicit.

Miinukset: I have no complaints.

Plussat: It is like new, good size room with modern decor, very clean, and has an adequate kitchenette. It is an easy walk to the station, tourist office, and shopping.

Miinukset: Did not like having only a hand held shower, Australians prefer a fixed shower we can get under.

Plussat: The room was very spacious and comfortable. Kitchenette was very functional and modern. Great to be able to eat your breakfast at your leisure, although breakfast can be provided if you wish. Very clean and staff helpful. Great value for money

Plussat: The cleaness of the room and facilities, near the town centre

Miinukset: Need a safe in the room or at reception to put your valuables in.

Plussat: design and cleanliness of the room.Location was convenient for the station and centre of town. good value for money.

Miinukset:

Plussat: Good priced clean aircon accommodation. Walking distance to transport. Ideal base for visiting the Loire Valley. Internet excellent.

Miinukset: We had booked a double, received twin beds which were rather small and very hard.

Plussat: We were checking in on a Sunday and did not realize that we needed to check in by 6 pm or that the reception desk would be closed. However, the clerk had stayed late because we were as yet unaccounted for and we were able to check in when we arrived around 11:30 pm. She was very welcoming and didn't seem to resent the fact that we were so late in arriving. Our room was a good value for the money and the staff was incredibly friendly.

Miinukset: If the reception desk only has limited hours, it would be nice if the security code system would allow you to call the hotel staff person directly instead of having to use an outside line. We did not have a mobile phone with us and if another guest had not been leaving as we were arriving it would have been necessary for us to write down the number of the hotel staff member and then find a pay phone so that we could get into our room.

Plussat: Cleanliness of rooms

Miinukset: decor - all too brown