Piedra De Agua Hotel Boutique

The hotel building is an amazing three story 19th century well kept antique house, the ambiance and the extremely friendly staff makes this place unique. They were all very courteous and attentive to guests needs. The food was very good and tasty, offering local dishes. They also have a wood fire oven, where they made amazingly smelling/tasty pizzas in their back patio; which also offers live music certain days of the week. Overall it was a great well worth it experience. Kudos for Arturo (front desk clerk) for his great recommendations, señor Milo our friend/driver and wonderful guide, well versed in the local culture and history as well as for the rest of their entire staff.

Stained towels, but, then again, it was a minor thing compared to the rest of our stay.

The staff were creative and helpful with all issues. They were patient with our poor Spanish and spoke very good English. Proximity to the Center of town. Tour was arranged quickly and well.

Room with no windows was a little uncomfortable. No ventilation without leaving the door open, fans and AC on. Breakfast was basic.

We loved the grandness and character of the building. We have to give special praise for the guy with the beard on reception. He was fantastic! Organising valet parking effortlessly for us and organising a doctors appointment. I felt he genuinely likes being helpful and he did everything so caringly and calm. Very nice chap, thank you.

We liked everything, its a great hotel. As a property developer I thought the wooden wall with shop bought door set in the middle to access the balcony was a low cost option. I thought a glass slider would be better so you could look out to the balcony and also adjust the light.

Enjoyable Stay

I would return to this hotel. It's location was perfect for walking tours of the center of Merida. The rooms were spacious and clean. Staff was very friendly. English was spoken with ease. The beds are more queen than king but very comfortable.

As travelers, you should always carry ear plugs. The suites are on the street side which is a busy street. I did not put in my ear plugs but you may need to if street noise keeps you awake. BTW, the worst street noise I experienced was in Paris.