Queens hotellia

Plussat: The people where really nice. The room was amazing and very clean. The people where very helpful with everything. The place was very clean.

Miinukset: I didn't like the fact there was no parking. U had to park on the street.

Plussat: Very close to Manhattan

Miinukset: Make sure you get your Printed bill Because they add things on . Do not trust this hotel with your financial bill when you check out . Mara on reception told us she would check our bill. But still got charged for umbrellas $40 USA And we returned them 2 days before Watch the staff they lie about such things . On check out Mara could not view or print our bill to check ( this is a scam) we got our email bill 20 min latter. Beware!!!!! After 2 phone calls still not fixed Our stay was tarnished by our check out so unprofessional Just make sure you get a printed account To check

Plussat: Engaged and nice staff in reception. Experienced and reliable housekeeping staff, especially Daisy. Location very close to the subway. Available loundry.

Miinukset: Poor breakfasts. Should be enriched with vegetables.

Plussat: Close to subway. So easy access to downtown Manhattan.

Miinukset: Breakfast was included and good but it’s a free for all and too congested at the food area

Plussat: Very good staff, big and comfortable room and near to the metro station. The location is quiet and safe. The breakfast is good, have a lot of options to drink and eat. I absolutly recommend the room service, was awesome. Kindly regards to "Kenia", she gave us an excellent atention.

Miinukset: The first night they recolocate usq in another hotel worst than Home 2 suites, because the hotel was full. We made, paid and confirm our reserve ago 3 months before. At the end, the inconvenience only occured first night and the staff stay kindly and professional.

Plussat: Perfect location and friendly staff

Miinukset: Paying to stay in room for 2 hours extra

Miinukset: The sofa and carpet in room needed updating they were worn

Plussat: The room felt more like an upscale apartment than a typical NYC hotel room, especially for the price. I also enjoyed the Unique Interior Design. The meshing of colors and patterns were artistically done.

Plussat: Good breakfast, very clean and comfortable rooms and easy access to Manhattan. The staff at reception are very helpful and obliging.

Plussat: Tilava ja hyvin varusteltu huone Hyvä sänky Yleinen siisteys Sijainti lähellä metroasemaa Runsas aamiainen Hotellin kautta varattu lentokenttäkuljetus erinomainen ja edullinen

Miinukset: Saapuessamme tuloiltana hotellille huone oli todella kylmä koska ilmastointilaite oli ilmeisesti ollut pitkään päällä säädettynä hyvin kylmälle. Asia ratkesi kun ilmastoinnin sammutti.

Plussat: fghfgh

Miinukset: fghfghfghg

Plussat: Good breakfast. Metro nearby.

Plussat: Excellent breakfast. Great location. Staff was friendly. Comfortable bed.

Plussat: I like breakfast in this hotel. Because many fruit ,bread and good coffee. The place of hotel is much convicted. There are three stations of subway. It is easy to be able to go Manhattans, Brooklyn. It takes around than a half hour.

Plussat: We had initially booked a room with a sofa bed, however this wasn't in the info that was transmitted to the hotel. The gentleman who checked us in was very helpful in finding an appropriate room for the three of us despite being fully booked. The included breakfast was very good, and varied every day.

Miinukset: The only thing I had issue with were the pillows that I found too soft. The breakfast staff were also sometimes a bit slow in refilling the cutlery baskets.

Plussat: Perfect room with exactly the right amenities. Quiet. Nice breakfast.

Plussat: Extremely clean hotel and room. A sign of a spotless hotel are the bathrooms, and this was pristine. Roomy interior, compared to other hotels in NYC. Sure, boutique hotels may be cheaper, but you can not understate the quality of the Hyatt brand.

Plussat: Close to multiple train options. I was in center of Manhattan within 15 mins. Good spot to explore Queens as well.

Miinukset: Expensive overall. Not really worth the extra money. Both elevators are set to sit on Level 1 so not responsive when moving to other floors for ice etc.

Plussat: It’s convenient for transportation and a room is so big and clean.

Miinukset: Seat and area for breakfast is limited.

Plussat: Bed was comfortable and room would have been nice: ask for one far from the elevator and staff room if you want some decent sleep. Position is good: you can take the metro easily to Manhattan.

Miinukset: BREAKFAST: from 6.30 to 9.30 (we all have to be in the office by 10, even on holiday?). As a consequence, all guests are there at the same time > no place where to sit because there is NOT a breakfast room. Very poor choice and very poor quality. Finished things takes ages to be replaced by very rude and unkind staff. Coffee often finished and never replaced. There is a Starbucks and a market doing breakfasts close by. NOISE: elevator dinging all time; staff doing things right in the middle of the corridors late at night (actually right in front of my room); staff watching videos and laughing out loud in the corridors as of 7am. STAFF: beside some very rare exceptions (the lady who did the check in was the only one I can remember indeed), staff sounded very unprofessional on many levels: often I got in and the guys at the reception didn't even raise their heads to check who was entering because too busy checking their phones; there is a bar but no mention that it depends if there is one of the guy who can actually make drinks; cleaning ladies asked me to clean my room even if I was in with a do not disturb sign on the knob. In general everyone sounded like they didn't want to be there at all. Really unwelcoming. FITNESS ROOM: claustrophobic and weights which would only suit body builders training.

Plussat: Modern Large bed Good tv Good breakfast Close to subway Quiet Ice Machine Fridge in room Safe in room Large room Sofa

Miinukset: Nothing

Miinukset: Breakfast was kind of blah, tbh.

Plussat: Parking casual bar and food also breakfast great.

Miinukset: No

Plussat: Everything here was wonderful. Excellent full breakfast buffet and the staff is very kind and helpful. The rooms are very comfortable and roomy, especially for a New York area hotel.

Plussat: I loved the bed and linen. They were extremely comfortable. The room was modern decor and clean. I didn't get to have breakfast because I had to leave at 4 am to catch my flight but I enjoyed the coffee.

Miinukset: Its a little higher in price than what I would of liked to spend. The rooms are a little dark but overall it didn't bother me.

Miinukset: The hotel restaurant closed at 3pm on a Thursday for some reason.

Plussat: The room had a musty smell l. And you could not hear anything from outside but hear everything that went on inside.

Miinukset: The smell and noise level inside

Plussat: The hotel was wonderful and we loved the live music at the bar and the breakfast was good. The room was nice and modern.

Miinukset: We were told by the staff that because we were a family our shuttle cost was only $3.00; however, when we paid the driver, he told me that I was supposed to pay for each of us separately. His attitude was not so pleasant and I wish there had been more clarity between driver and hotel staff.

Plussat: Great location close to airport. Nice newly constructed rooms with excellent design. Eg noisy fridge away from main bed room.

Miinukset: Nothing!

Plussat: Food was good

Miinukset: Was not close walking distance to anything besides LGA

Miinukset: Food was poor. Make it feel like home make real hamburgers. It isn’t hard frozen burgers just don’t cut it be creative.

Miinukset: Getting to the hotel from the airport

Plussat: Hip modern vibe Close to LaGuardia

Plussat: Everything

Miinukset: Nothin

Plussat: Generally everything was great Bathroom was exceptionally great.

Plussat: Location

Miinukset: no early checkin

Plussat: How clean the room was

Miinukset: No

Plussat: The location was good for my trip to New York. The courtyard is bigger then expected. Across the highway there is a good place for bagels; "Bagel Oasis" they are open 24hours.

Miinukset: The room was booked for 4 people with 2 beds. The beds were small. The room was so small there was only room enough for 1 chair. More than one of us needed to use a computer but only one spot to sit in the room not on the bed. We could not all be in the room at the same time to relax expect for sleeping. Plus NO Breakfast, we had to purchase breakfast from the in house Starbucks.

Plussat: Everyone was friendly. Cleaning people were friendly and the room was very clean and comfortable

Miinukset: Everything was good to me no complaining from me

Plussat: Clean, comfortable and easy to get to location where work was.

Plussat: Great hospitality very clean nice neighborhood

Miinukset: Parking cost too much but we were able to get on street parking and the rooms are a little on the small side

Plussat: Convenient location. Modern and clean. Friendly staff

Miinukset: Parking was a little difficult although we seemed to be able to find a spot when we needed one. The roads in the area were being worked on so it was rough driving on them

Plussat: Everything but the location. To far from the city

Plussat: Cleanliness

Miinukset: Parking

Plussat: The property is quite new when we stayed there. The rooms felt fresh and were very clean. The bedding was comfortable too. The staff were friendly and helpful, and made us feel welcome. Overall we enjoyed staying at the hotel.

Miinukset: The location is not really close to anything in particular, and access to trains is far. I think you need to drive to stay in the hotel, and they provide in and out valet privileges for a flat daily fee, which is very fair.

Plussat: AMAZING LOUNGE

Miinukset: When i entered the property i explained to the front desk clerk i was a triplet married to a 16 year combat vetern and he was just realized from orders so myself, our two kids and my 2 other twin sisters were en route to meet at the marriot at fresh meadows. I made it very clear as 16 years has made me a little knowledable of whats is taking place as far as the miltaries rules for payment. i explained it is always possible he could step in the door and get another order activating him for more than 30 days and we would not be able to check in because their would be no vacation . daddy is going to war. The clerk a woman then was super cool, nice and amazing interaction. All of a sudden to me but i assume when shift changed. The next man , said who are u? i explained and he kicked me out at 12am , would not even let me stay on hotel grounds so i could be safe until my 2 kids , 2 twin sisters and husband met up back home for us and holiday for my sisters and kids. I demand a full return of my money as using my mastercard assures me of Thank You in advance Natalia

Miinukset: Elevator out of order After arriving hidden $30.00 cost. For parking

Plussat: did not have the breakfast.. the hotel is beautiful... new and clean and well run... the staff is excellent... will be my only choice for that area now... nice job!!

Miinukset: Nothing... it all met expectations...

Plussat: excellent location one minute from the metro American breakfast always varied and plentiful reception staff available for any eventuality

Plussat: Breakfast included and the people working were very nice - lots of food options

Miinukset: The parking was limited and the girl at the front desk was not that helpful.

Plussat: Aamiainen oli hyvä ja henkilökunta ystävällinen. Lyhyt matka metrolle. Siisti hotelli.

Miinukset: Maisemat.

Plussat: Sade in reception is a star

Miinukset: The run-down buildings opposite were an eyesore - the renewal of this part of Queens can't come quickly enough.Get over

Plussat: Erinomainen sänky nukkua. Huone oli ihan hyvän kokoinen ja kylppäri iso.

Plussat: Great location, modern facilities, helpful courteous staff, great view from our window, close to the subway so easy transport to Manhattan and the airport. Quiet at night, and a really comfortable bed with good quality linen.

Miinukset: Breakfast time is busy, sometimes have to wait to get a seat.

Plussat: Great breakfast

Plussat: Good breakfast, walking distance to train station awesome view of Queensbridge from our room.

Miinukset: We asked for taxi to transport us to our next hotel to join our tour and they offered us an unmarked car, Uber? Who ever charged us

Plussat: It was close to subway

Plussat: The staff (reception and breakfast) were very friendly, the bed was comfortable, the wifi fast and reliable. Cleanliness good overall.

Miinukset: The breakfast was very disappointing - not only was the selection small and mostly unhealthy, but everything was also served with plastic plates/bowls/cups/cuttlary. I never experienced this at a hotel before and considering the current climate crisis, this should really be made more sustainable.

Plussat: The room was clean and spacious with a comfortable bed and powerful shower. Staff were helpful and friendly and the room had a decent view. The hotel was located close to the Subway, two stops from Manhattan.

Miinukset: The area where the hotel is felt slightly unsafe. We had to request to change rooms because the lift opposite made a loud binging noise every time it was used, which woke us up during the night. The new room was quieter, but located next to a noisy generator. Breakfast was a poor experience - disappointing in terms of choice (usually the same hot food most days) and plastic plates, trays and cutlery, which is unacceptable in 2019. There was also very limited seating in the dining area.

Plussat: View from the room on Skyline was good Bed quality was good

Miinukset: Breakfast was very poor . No fresh fruit ( only bananas) . No English muffins , only bagels and 1 type of bread 2 Breakfast location rooms ( 1 was claustrophobic , not a bright start of your morning ) Corridor carpets were not fresh ( it seemed not cleaned )

Plussat: The staff very very good it is excellent papel

Miinukset: Ther us no musalem food pls next time you have give The food for musalem

Plussat: Comfortable bedding, very clean, good soundproofing, able to park our car

Miinukset: No decaf coffee, powdered eggs used for breakfast, very small room

Plussat: The roof terrace is incredible with the view of Manhattan. 100 x better than having a hotel directly in Manatten. In the close neighbourhood there is a supermarket with good selection. The Subway station is only 100 meters distant, perfect to go from KFK Airport or to go directly into the city (we preferred to go by feet). The breakfast was different than expected really OK. Simple, but e.g. there are fresh eggs for breakfast. The staff at the reception were great. The staff at the breakfast counter won my heart - 100% America.

Plussat: The hotel was clean. The staff was very friendly and nice. Great location.

Plussat: Great location for getting into Manhattan and to and from JFK on the subway. Staff were friendly and really helpful, particularly when we arrived several hours before check-in on an early morning flight and again when our flight home was cancelled the day we were due to leave. Our room was always clean and the bed really comfy. Plenty of nice restaurants no more than 10-minutes walk away.

Miinukset: Breakfast was nice enough but lacked variation, a bigger selection of fruit would be a welcome addition. Our room was at the very back of the hotel which was lovely and quiet but unfortunately the wifi didn't extend that far back !

Plussat: Location

Miinukset: Beds were hard, room very small

Plussat: I arrived about an hour or so before check in to see what the parking situation was as it’s not noted anywhere and the front desk was super helpful and allowed me to check in early!! The breakfast was ridiculously elaborate for a small spot. Eggs, sausage, pastries, toast, cereals, juices, coffee, yogurt and I’m probably missing some stuff. The room was great especially for the price. Clean and comfortable with a very large bathroom.

Miinukset: PARKING IS IMPOSSIBLE. I lived in Manhattan and now I stay in the city for business so I drive in and even knowing the NYC parking dance I got a ticket.

Plussat: Fantastic location in Queens, perfect middle ground for those wishing to see all of the New York neighbourhoods. Hotel itself is clean and has great amenities for the price. Staff are extremely friendly, breakfast is absolutely fine for the money. View from the rooftop is amazing. Rooms are extremely quiet at night, comfy bed too! Great place to stay.

Plussat: Good value

Miinukset: Parking available ($20 per night), but only for a couple of cars.

Miinukset: Noise from the street was extremely loud! It was hardly to sleep!!! The hotel needs to do something Such as sound proofing.

Plussat: Siisteys, henkilökunnan ystävällisyys, hyvät yhteydet moneen suuntaan. Vuode hyvä mutta liian iso pieneen huoneeseen.

Miinukset: Vähän tylsä. Aamiainen kovin yksipuolinen. Appelsiini ainut tuore vihannesta koko viikon aikana. Ei mitään muita ravintolapalveluista kuin aamiainen. Toisen kerroksen huone kadun puolella oli meluinen. Ympäristö ankea. Ei houkutellut kävelyille.

Plussat: Metro pysäkki lähellä, josta pääsi suoraan manhattanille. Henkilökunta mukavaa. Hinta oli hyvä verrattuna Manhattanin vastaaviin.

Miinukset: Sali ei ollut kyllä mikään finesscenter. Kellarikerroksessa pieni huone, jossa 4 kuntopyörää eikä muuta. Aamupala joka päivä sama. Ei ollut hedelmiä tai mtn vihreää; ainoastaan omenoita oli kulhossa. Sänky (king size bed) ainakin meidän huoneessa huono.

Plussat: Great place to stay if you need somewhere close to the airport! Breakfast was good and they offer free shuttle service! I liked the sink and shower were separated from the toilet area.

Plussat: Convenience to citi field

Miinukset: Parking

Plussat: Clean, comfortable room with plenty of space.

Miinukset: Unfortunately, not a lot of choices for restaurants within walking distance.

Plussat: Breakfast was OK. Close to airport and shuttle was fast and easy.

Miinukset: Location far from most things we wanted to see except perfect for Baseball at Citifield.

Plussat: Hotel was as described. Staff were great, helpful. Hotel was clean.

Plussat: Walkable to citi field and tennis

Plussat: The staff was very pleasant and accommodating

Miinukset: Bathroom split into two separate rooms Carpet was stained in multiple spots

Plussat: I choose this property because we had an event nearby.

Miinukset: I really can’t complain because the property is in a metropolitan area and I really use it more business.

Plussat: Clean

Plussat: Breakfast was great, a huge variety to choose from. The staff, bartender, & rooms were exceptional and ensured that I had a very relaxing stay. Will definitely stay here again.

Plussat: The hotel staff was very friendly and helpful. The room was spacious and clean. The complimentary breakfast we were there consisted of scrambled eggs, turkey bacon and sausage, cereals, waffles.. We would not hesitate to stay here again.

Plussat: The breakfast was excellent, it had a great variety of healthy food and juices. The breakfast hours were excellent too.

Miinukset: Everything was very good.

Plussat: Tunnelma rento ja hyvä, kaikki toimii. Kiva oleskelualue aulassa. Opaskirja ja metrokartta plussaa. Hyvä sijainti!

Miinukset: Kuorsaajille ja niille joita se ei haittaa voisi olla omat huoneensa, unelmamaailmassa. :) Sängyssä kipeytyi selkä.

Plussat: This property would be an ideal location for anyone who wanted to visit NYC, really close to the E line which run all night and takes you both into Manhattan and the Airport. As there a kitchen you can use it great way to make food sometimes to manage costs. The bar is very well priced and open late if you want a night cap.

Miinukset: As we where on the ground floor it was noisy in the morning due to workers and what not so we didn’t have much chance to lie in.

Plussat: That's good that room for 4 has it's own bathroom but it's toooo small. Comfortable bed

Miinukset: No hairdryer in the room, very loud air conditioner and canalization

Plussat: Location is very close to manhattan and it’s a quiet area. People at front desk were very nice. And the system is efficient. Very friendly environment.

Miinukset: No elevators.

Plussat: Their bar is super nice, the facilities are good.

Miinukset: Balcony with a stunning view... did not meet what I expect when I saw it in their photos here.

Plussat: Like the location, you can take one Subway ( Either the E or 7) back and forth in the city. This location has plenty of activities to do. Plus the staff is friendly and helpful. The lockers can fit a carry on suitcase plus a bookbag. Definitely a good place if you are single and want to mingle!

Miinukset: Small shower station in the room but it's super clean. Towels are not replaced daily.

Plussat: I liked everything

Miinukset: A person staying in the same room as I asked me to stay off the phone , basically wanted to go to bed yet woke up that morning making a little noise herself

Plussat: Erittäin hyvä nettiyhteys! Kiva näkymä Manhattanille päin. Metroasema hyvin lähellä. Joitakin kahviloita ja pikaruokaravintoloita lähellä (meille aamiaispaikkoja ja toisinaan yöpalaa hostellille palatessa). Hostelli vaikutti ihanan yhteisölliseltä - paljon tapahtumaa ja erilaista aktiviittia. Itse emme täällä oikeastaan muuta tehneet kuin yövyimme ja yhtenä aamuna pesimme reissupyykkimme.

Miinukset: Meillä oli ylimmän kerroksen kulmahuone omalla vessalla, ja huone oli todella kylmä aina sinne palatessamme. Onneksi siellä oli ilmastointilaite ja seinään laitettava lisäpatteri lisälämmön saamiseksi, joten näiden avulla yönsä sai kyllä nukkua hyvin. Lisäksi huonettamme ei ollut kunnolla (jos lainkaan) siivottu, kun saavuimme hostelliin, mm. lakanat olivat vaihtamatta. Ne oli vain pedattu nätisti. Kerroimme asiasta heti vastaanottoon. Lakanoiden vaihto ja pikasiivous onnistui hyvin nopeasti sillä aikaa kun nautimme ilmaisia juomiamme hostellin baarissa. Asiaa pahoiteltiin ja saimme lisää juomalippuja aulabaariin. Huone itsessään ihan ok kokoinen, mutta vessa ja suihku kovin pieniä. Meitä asia lähinnä huvitti. Sanotaan nyt vaikka näin, että jos suihkussa kumarruit pesemään varpaita, sinulla oli joko pylly tai otsa seinässä kiinni... :D Eväämme oli kadonnut yhteiskeittiöstä kahden päivän jälkeen... Meille sattui harmillisesti niin, ettei kaikki metrolinjat kulkeneet viikonloppuna läheisimpien asemien kautta korjaustöiden takia, jolloin metrolla liikkuminen esim. Brooklyniin piti tehdä Manhattanin kautta, mikä vei tietysti suunniteltua enemmän aikaa. Arkena homma pelitti vastaavasti todella hyvin ja liikkuminen oli helppoa.

Plussat: Nothing

Miinukset: Everything

Plussat: It was perfectly clean and comfortable

Plussat: it's the best place to travel. I would like to use this hostel next time. Additionally room condition was good.

Miinukset: there is no good restaurant in neighborhood... :( and I hope hotel will sell food to customers.

Plussat: Beautiful view all day long from the rooftop, so welcoming staff, nice comfortable room, soft bed, tasty welcome drink, fun wall with metro cards in the ladies restroom on the lobby.

Miinukset: -

Plussat: The staff remedies a few issues we had with the room almost immediately. We had complimentary drinks at the bar, free breakfasts and snacks, which was nice.

Miinukset: The corner rooms tend to be nosiest because the doors slam.

Plussat: The bar downstairs and the rooftop deck was amazing You can sit there enjoy the view and enjoy a cocktail with your significant other BEAUTIFUL!!!!

Plussat: Comfortable rooms and conveniently located by a subway station.

Miinukset: The showers were really bad, it had low pressure and took around 10 minutes for hot water to arrived. Issue reported but never resolved.

Plussat: Bed comfort, bathroom, functional gym, perfect Wi-Fi, view from the panoramic terrace.

Miinukset: I do not recommend accepting the Green Choice: it is not well explained (with the $ 5 bonus you not only do not change the linen, but do not even clean the room!) and it is difficult to go back.

Plussat: Terrace

Miinukset: Bed too noisy when you sat on it

Plussat: Clean, bright, modern look. Relatively spacious for the price. Friendly, attentive staff. Comfortable main floor lounge. Very convenient central location for activities in other areas.

Miinukset: Noise and street grime in the area is quite bad. Breakfast should be changed--the voucher system discourage people without vouchers from ordering, because they feel they were shortchanged somehow.

Plussat: The modern design of the hotel was awesome and my bed felt amazing as I relaxed while viewing the Manhattan view

Miinukset: I was looking forward to a nice bathtub

Plussat: Excellent location for a quick night away.

Miinukset: The AC/Heat -- it was not easy to control and it kept getting cold even though we adjusted it to HEAT or OFF.

Plussat: Bed was awesome.

Miinukset: Bread at breakfast was stale, dry. It tasted like it was left out over night. I had breakfast 1 hr after it opened. 8 am. Did not like the handicap shower, water goes everywhere. Would of liked to been asked if I was ok with a handicap bathroom.

Plussat: I loved Aloft! I will definitely stay here when I return to NYC! The location was close to LGA and Manhattan. Also, the Queens Plaza subway station was only steps away which made access to the city ver easy (:

Plussat: Very comfortable bed and modern room and public space furnishings. There’s a roof terrace where you can take your drinks, (from the ground floor bar), the views are spectacular. Friendly and helpful staff. Great prices for a hotel within easy reach of Manhattan, two local subway stations, Queens and Queensboro, within a couple of minutes walking distance. Few local bars also well worth a visit, as is the local area, lots of restaurants and a water ferry about a 15 minute walk away which offers an alternative and very lovely journey down to lower Manhattan.

Miinukset: Bit of a bumpy start, I’d asked for a high room, but was given the lowest floor and unfortunately because of building works in the next door building, we woke on our first morning to find builders right outside our windows and also being blinded by spot welding going on. The day staff in reception were great, apologised and held our bags and changed our room so by the time we returned that evening we were on the 8th floor, not overlooked, and we were also given complimentary breakfast and a drink at the bar.

Plussat: Splendid view at the rooftop! be there in the morning or night!

Plussat: Nothing

Miinukset: Everything. The rooms are extremely small. the breakfast is not enough and mostly vanish before 8am. The hotel cleaned the carpets in all rooms at the same time. when we arrived the carpet where wet, changing the rooms twice didn't help. imagine you walk in the room with wet feet all the time and the room smell is terrible. we escalated the issue to the manager. his answer to the problem was " that is why i put signage on the wall state be careful the carpet are wet" ???? answer has nothing to do with problem we had. after long argument on how it is inappropriate to do maintenance that effect the guests his answer was "I have the right to do anything in the hotel". with all due respect to him but he is not manger who resolve problems of his guests. his communication skills and attitudes are extremely low and don't fit the big name of the hotel. talking to the cleaners would have been better idea than talking to that "manager". Imagine sleeping in the rooms with smell of carpet after it got washed ??? I just canceled my membership with hotel chain and diffidently will not recommend or return to that hotel. abusing guests are not acceptable whatsoever

Plussat: This hotel is very clean, staff are very friendly and helpful, and the location is very convenient as it so close to subway. The room is newly renovated, the bed is comfortable, breakfast is okay, juice and coffee are available 24 hours. We will choose this hotel again next time come to New York.The bre

Miinukset: The breakfast could be better

Plussat: Cleanliness ,proximity to LaGuardia , juice in lower floor, comfortable bed

Plussat: Very impressed by the rooms, they were all updated including bathrooms. Location is good just don't wander into the "queensbridge housing complex" which is only a block west of the hotel. It is "the projects", however you can find police vehicles at every corner of the housing development. The hotel is also a 15 min train ride into Manhattan. The 24 hour juice dispenser is also a added bonus.

Miinukset: When I stayed there, I guess they were having the carpets cleaned but it smelt very musty. To be precise, it was very similar to a wet dog that hasn't been cleaned in years. The bathroom also has this weird trendy blurred glass walls. So you can sort of see whoever is doing their business inside.

Plussat: Overall great experience, neat hotel, awesome breakfast, and excellent spot. Wish we could've stayed longer!

Miinukset: The AC in our room was a bit too intense and made sleeping a bit weird - air was constantly blowing at us. The bathrooms were super cool, but there was an element of privacy that could've still remained.

Plussat: Good location near a metro station. The hotel is super clean and new. Great staff, and excellent breakfast. We enjoyed our stay.

Plussat: Everything. Love this hotel!

Miinukset: Nothing.

Miinukset: So small, very uncomfortable, building was pretty cramped.

Plussat: An excellent place with very nice and helpful staff and clean, new interiors with stylish design. They upgraded my room without my request to make our stay more comfortable. The breakfast was delisious - much to choose from. The hotel is located very close to F subway station and just 3 stations from upper Manhattan so it guarantees a great access to all attractions in the city.

Miinukset: -

Plussat: Juice and water are available on ground floor 24/7. Staff is at reception 24/7

Miinukset: I have paid 2 nights but only spent one night since my room was so small and no noise insulation. I was quite noisy and I am quite sensitive to the noise from around. The Uber told me that it is not really safe to walk around the area but it is ok just to stay inside and also there is nothing around worth for you to see. The staff (even though he is a man) did not help me at all with the luggage although it was rainy and he had an umbrella. I hope the feedback can help improve your services.

Plussat: Comfortable rooms, hotel very close to subway going into Manhattan.

Miinukset: Breakfast is just unhealthy junk food with disposable dishes. Unable to get a receipt not containing generic templates from booking.com. I was told at check out this was the only one I could get, I should contact booking. They said, contact the hotel. When I called, I was told it cannot be changed anymore because I've already checked out. So what now? I did ask for it at check out. This has never been an issue with any other hotel I went to for work in 10 years booking them with booking.com. Neighborhood is a bit sketchy going West, especially the closest supermarket.

Plussat: Loved their shower finishes, the electronic curtains, and their complimentary drinks and breakfast.

Plussat: The staff were all very nice and helpful.

Plussat: The breakfast was ok. The omlette to order was the best thing for me. The juice choices were good, they offered muffins, the coffee was good and they also had a standard breakfast option. The staff was friendly and helpful. The lobby was very clean and I enjoyed the onsite gym. The room was fresh and modern. The bathroom was clean and spacious.

Miinukset: Lighting in the room could have better.

Plussat: Breakfast wasn't included, which was fine. We did pay for the buffet one day, and it was pretty good. The property was clean, the staff was friendly, and it was close to Manhattan. I would definitely stay here again.

Miinukset: Lots of construction nearby, so it could get loud and dirty, but only on the outside. And parking is a hassle, if you can't get into the garage right next door.

Plussat: Quiet room, helpful staff

Miinukset: The air filter in room needed to be changed

Plussat: Clean, decent location

Miinukset: Front desk guy at night was rude and has terrible customer service skills.

Plussat: Clean and organized

Miinukset: The room was too small

Plussat: The room is very clean and have a microwave. The towels are softer.

Miinukset: It is very noise when open window, and the room is a little small. The shampoo and conditioner are not so good.

Plussat: Location perfect for subway, staff friendly and helpful

Miinukset: Room a bit small, but ok

Plussat: The front desk staff was very nice and the room was very clean

Miinukset: The location and closeness of rooms

Plussat: Nice location, easy access to Subway. The most important ! This hotel is Clean ! I'm not spending the whole day in the hotel, I'm going to see the sites with my daughter who lives here. But want to go bed knowing I'm not going to wake up with "friends ". WILL DEFINITELY BOOK AGAIN when visiting my daughter. Thanks Hilton Garden inn Long island City

Miinukset: The beds were comfortable, just watch your shins on the lower part of the footboard as your walking about the room. Ouch !

Plussat: Hotel was very quiet. The location das perfect near subway parking garage. Staff was friendly and observant.

Miinukset: N/A

Plussat: Hotel is new with high end finishes in common areas, room and bath. Room is very clean and well-maintained. Sofa bed is convenient for extra family member.

Miinukset: Accessing hotel by car is difficult due to heavy traffic in area and one way street. Hotel bar and restaurant seem cramped and uninviting. Bar closes early at 10:30 on Saturday night. Limited food and nightlife in immediate area.

Plussat: Nothing

Miinukset: Electronics weren't working had to call front desk then the shower knob was stuck couldn't shut off water they didn't supply toiletries as they normally do since i have stayed there for work before also the location i heard water pipes all night lon

Plussat: The location is great, very close to the subway. And the room was very clean.

Miinukset: Not many restaurants nearby, choices were very limited. A bit noisy when the subway passed through.

Plussat: Very Good Hotel, location wow, room superb, clean n nice & big hotel, 3 stop to time square with queen plaza station metro. Next door hudson food market for all your breakfast needs & tea & coffee. Overall love the stay,

Miinukset: Must have breakfast options as its a quiet a big property.

Plussat: Sorry didn't have breakfast there

Miinukset: everything was great for us!

Plussat: Location was really good. Everything was easy reachable by subway. The room was nice and clean. Also liked the girl at the reception, who took care of our bags at the check out, she was nice and very friendly :) Thank you for that!

Miinukset: We checked out and left our bags at the hotel. When we came back later the evening, we wanted to freshen up a bit before our 7h flight, so we went to the rest rooms. Shortly after a man came and locked them, so we had to ask for a key at the reception and the red headed girl did not look happy about that.. I thought it wasn't nice. She was not very friendly in general during our stay. If you work at the hotel, you keep your emotions to yourself. Talking from my own experience as a Front Office Manager ;) The rest was good.

Plussat: The WiFi was pretty fast. They have a nice restaurant right downstairs, almost like a Starbucks.

Miinukset: The woman I checked in with in the evening wasn’t the warmest. The towels were extremely hard and clearly my linen had not been changed.

Plussat: Clean. Friendly staff. Close to where I needed to be.

Miinukset: Pillows were very flat - ended up with a stiff neck.

Plussat: The towels were a little old. Replacing them would be nice.

Miinukset: Better towels

Plussat: Nice hotel No restaurant in site

Miinukset: no restaurant in site

Plussat: The room was very nice

Miinukset: The mini fridge didn't work properly as everything wasn't cold enough.

Plussat: Location is good, bathroom new and clean, coffee machine in the room.

Miinukset: Very noisy during all day and night from the crossroad and trains. Very expensive breakfast even though it was written on booking that breakfast costs 8$. There nobody knew about that offer.

Plussat: traffic is amazing

Miinukset: Poor acoustic partition between corridor and rooms.

Plussat: Location to subway was great. 4 blocks on the #7 line. The restaurant attached to hotel was amazing!!

Plussat: Comfortable bed and clean sheets. Excellent staff

Plussat: I had a wonderful experience. The room was very nice and very comfortable. Everyone was so nice, professional and helpful. Eddie the shuttle driver is the BEST!!!!!

Miinukset: No towel !

Plussat: Staff was friendly. Clean and comfortable room. We were lucky enough to get upgraded to a 2 bedroom suite. Airport transfers were quick and easy. Location worked well for us. I highly recommend this hotel!

Plussat: AC is very old and noisy

Plussat: Cleanliness

Miinukset: Room is small

Plussat: The location was good, the staff were great and the restaurant provided quality food and service. Well done and thank you.

Miinukset: I was surprised that there wasn’t even a tea spoon, plate, glass or cup in sight. A couple of paper cups didn’t really fit the need.

Plussat: We like the central location in Flushing

Miinukset: AC cooled the room well but when it cycled off, the room got warm quickly. Parking is always difficult

Plussat: Location, cleanliness, large room. Only a short walk to the subway and then only one stop to the Mets and billie Jean king stadiums so great for sports fans.

Miinukset: Pillows a bit too soft for us

Plussat: Friendly staff, good location

Miinukset: No slippers provided

Plussat: The free shuttle to the US Open tennis tournament & to LaGuardia Airport. The desk staff was very helpful and the restaurant wait staff was wonderful!

Plussat: Everything! Great staff, location and shuttle use, clean

Miinukset: Nothing

Plussat: Not much

Miinukset: The smell and lack of knowledge of your staff

Miinukset: Bed and pillows were very uncomfortable

Plussat: Very close to destination I was visiting! This was my 3rd time to this hotel.

Miinukset: Finding human hairs in the fridge. Price was on the higher side and they charge parking now on top of being pricy.

Plussat: Location wasn't gorgeous but appropriate - close to airport. Front desk suggested Pronto Pizzaria, a 2 block walk. Lovely little place with excellent food served with panache! More than pizza. I had fresh halibut over broccoli rabe. Owner on property and very welcoming and accommodating. The hotel room was clean and very comfortable.

Miinukset: nothing

Miinukset: Their breakfast does not cater for early morning guests even though it is included in the price

Plussat: Check in was very easy , well located, we found good deal far from most attraction very quiet away from the city good enough for the price at the time. Not good if you are looking for any a attraction The stuff were good good breakfast and very clean

Miinukset: No everything was good

Plussat: The water pressure was decent.

Miinukset: The outlets in my room were loose, the fridge was wobbly, and everything felt pretty shoddy. Although advertised as providing free parking, the manager attempted to charge me $15.

Plussat: location

Miinukset: nothing

Plussat: Having the shuttle to and from airport and also to subway was great. Room was comfortable and enjoyed having the breakfast option at the hotel.

Miinukset: No full service restaurant option.

Plussat: Close to airports

Miinukset: Paper in toilet upon checking in - however it’s likely because it’s a low flush toilet and it needs to be monitored when flushing- housekeeping

Plussat: Excellent thoroughly enjoy itPaper plates and paper cups

Miinukset: Paper plates and paper cups

Plussat: Amazing views of Manhattan, comfy beds and brilliant staff that went out of their way to help us celebrate our engagement.

Miinukset: There was a party on the Saturday that was extremely noisy from our room on floor 11. Earplugs useful!

Plussat: The room was large and had a great view.

Miinukset: The gym needs a slight upgrade but it’s functional.

Plussat: Comfortable bed, nice bathroom, accommodated us for an early check in

Miinukset: A little bare-bones for a 4-star, but compared to comparably priced hotels for the night we stayed I think it was great.

Plussat: Breakfast was good very tasty. View from the balcony was amazing love it

Miinukset: No complaints

Plussat: Hotel provided everything I needed and more.

Miinukset: Hard to find parking.

Plussat: Very nice and spacy room! The view at the back side of the hotel.

Miinukset: A pitty: They gave us a room on the 4th floor without any view.

Plussat: Stylish Hotel with a beautiful view on the Manhattan Skyline. Rooftop bar. Friendly and helpful staff.

Miinukset: No wardrobe/chest of drawers in our room. Only three coat hangers were available.

Plussat: Breakfast used to be fantastic and generous. now slightly chaotic.

Plussat: Manhattan view & toiletries

Miinukset: Horrible parking situation, on same block as school so good luck Monday through Friday. Restaurant on site not good. Gym has one treadmill and 1 elliptical and that's pretty much it. No iron in room , available upon request

Plussat: Comfortable hotel, close to the subway, friendly staff always ready to help, very nice room with a view, very good food at restaurant

Plussat: The view

Plussat: Room had a good bed and a great shower with nice distant view of Manhattan. Friendly and helpful staff.

Miinukset: Breakfast missed option of bread and cheese or jam.

Plussat: IT was very accessible to the subway train, so that made our travel easy.

Miinukset: We only encountered one not so nice staff member and a housekeeper that didn't clean our room.

Plussat: Yes

Miinukset: No

Plussat: Met all our expectations. Very quiet. Friendly. Appreciated shuttle service

Miinukset: All good

Plussat: Antwan was amazing,he surpassed all of our wants and needs during our stay.

Plussat: Room is big and clean. The bed is comfortable. Staff are nice. Breakfast is good.

Miinukset: It's better if there is a refrigerator inside the room.

Plussat: Beds rooms size Breakfast 24hrs beverages

Miinukset: I requested higher floor but stayed 3rd floor they told me no available for time I checked but one after me check in got 8th fl.? After checking in we went breakfast area for some drink. I saw the biggest cockroach walking through floor.I was screaming and shocked. Few hours later I started fever and dizziness next day I went to emergency untill now I’m still sick

Plussat: Nothing

Miinukset: Take money more than i book

Plussat: Hotel was right across from LGA which was perfect for us. Hotel shuttle took us to the train station.

Miinukset: Hotel shuttle had no pick up from the train station

Plussat: The room was clean and comfortable. The breakfasts were good with many choices. The desk staff were friendly and helpful.

Plussat: staff friendlyness

Miinukset: Limited restaurant/snack services

Plussat: The Check Out Time

Miinukset: I loved everything

Plussat: Breakfast was fantastic, everything fresh.

Miinukset: Nothing at all.

Plussat: Good, helpful staff Confortable mattress Close to subway

Miinukset: Very weak WIFI in the room 404 Broken curtain in the room

Plussat: Clean and spacious room with all the required facilities! We had a lovely view and enjoyed breakfast each morning. Great location just a few stops on the subway from the city.

Plussat: Just the simplicity of the hotel in general because most hotels have high expectations, and can be very disappointing. Staff is stellar at their work, and it's almost like a nice small home away from home boutique of sorts type of hotel.

Miinukset: I wish there were chairs instead of an ottoman to sit on. Other than that, all is stellar!

Plussat: - Nice location (near Metro station) - Free breakfast - Nice staff

Miinukset: - Small Room - AC was broke down (during my stay)

Plussat: Huoneet olivat siistit ja henkilökunta ystävällistä. Metrolle oli lyhyt matka.

Miinukset: Aamupala oli suomalaiseen makuun todella huono. Pelkkää makeaa leivonnaista ja paahtoleipä.

Plussat: All is good

Miinukset: Shower may be better

Plussat: Everything was very well, thank you!

Miinukset: -

Plussat: My son and I had to come to NYC on short notice and the manager and front desk staff worked very hard to accommodate our needs. Nice updated furnishings, except for torn curtains. Amazing views. Low key, quiet neighborhood.

Miinukset: Rooms were kinda small. Torn, frayed curtains.

Plussat: Kicked off property for being white

Plussat: near good restaurants. clean. staff pleasant and helpful.

Miinukset: tea\coffee service in room would be nice. shower head not up to parr.

Plussat: The bed is very confortable

Miinukset: Its difficult to graduate de shower temperature and pression

Plussat: easy access to the subway, café/bar/restaurant close by and corner shop which sells postage stamps to UK!

Miinukset: Room on 2nd floor at the back of the building - the noise from the kindergarden and builders woke us daily, Air conditioner unit also quite noisy - thankfully Id taken ear plugs with me anyway !

Plussat: Proximity to my destination.

Miinukset: The rooms are very small, no ammeneties for the high price, the bed made lots of noise.

Plussat: I really liked that both check-in and check-out process was really fast and that staff was helpf during our stay. Rooms cleaned everyday and good location not far from many shops and small restaurants. Perfect to grab breakfast in the morning.

Miinukset: I think that rooms can be a bit bigger if your stay is more than one day long.

Plussat: This hotel exceeded my expectations. Very clean, staff is nice, and there are plenty of food places in the vicinity. I'll be back!

Miinukset: That I had to leave early.

Plussat: Overall, fair/good for short time stay. Clean bed. Comfortable. Helpful front desk.

Miinukset: Slight scratching on the walls and a slight damp smell.

Plussat: Staff very helpful. Plenty of info about local transport. Room was warm and well equipped.

Plussat: Location quite central to many places.

Miinukset: Size of the rooms

Plussat: The bathroom was very nice and clean. It’s conveniently in an area where there are many places around to get food and a movie theater across the highway.

Miinukset: The room was so tiny and cramped. No mirrors only in the bathroom.

Plussat: clean room and kind staff

Plussat: Very clean. Comfy bed very friendly staff Will visit again

Miinukset: No negotives

Plussat: nothing

Miinukset: Nasty staff; smelly rooms; filthy carpeting; a/c is turned off by the housecleaning crew so when you come back to the room, it's hot as hell. Minimum and cheap channel tv lineup; disgusting coffee in the lobby; no water fountain in the lobby.

Plussat: Jonathan from the front desk is exceptional. He made us feel like home. Thank you, Jonathan.

Miinukset: The location is a bit out of the way. However, the price compensates for it.

Plussat: Hotel is relatively new and clean.

Miinukset: The staff was horrible, they will shoo you out the door before 11 am.

Miinukset: They over charged me for my room $250. You guys advertised as $149 before taxes & fees .. I would’ve stayed somewhere else for $250

Plussat: clean room, very nice staff, the front desk helped me out every time i called with questions/to confirm my reservation, and the shuttle was very useful and the driver was very nice.

Miinukset: I would have appreciated some more soaps/lotions in the bathroom, and some more towels available. I also did not see anywhere on the website that the front entrance was not clear, and that you had to keep going down the front road to reach the front door.

Plussat: Everything but the bed. It was like sleeping on a board

Miinukset: The bed

Plussat: Location location location

Miinukset: All was great

Miinukset: Not enough team at desk to handle the coming customers

Plussat: The property is clean and beautiful. The driver is good.

Miinukset: They don’t provide very basic stuff like body lotion or water. The hair dryer in my room is not working, made 2 calls to the front desk, no one helped to solve the problem or even come to check it.

Miinukset: No microwave and no mini fridge. No smoking rooms either

Plussat: Very nice rooms, very clean and tidy and the shuttle bus service was great.

Miinukset: No tea/coffee in room and no fridge however it was very convenient location

Plussat: The space is awesome, I love the subway theme and the finishes in the room. It’s a cool vibe.

Miinukset: The staff is unfriendly from the valet to the front desk, everyone seems unhappy to be there.

Plussat: The view

Miinukset: Everything was fine

Plussat: I didn't like it at

Miinukset: It wasn't every good service at all

Plussat: Clean and updated

Miinukset: Clean and updated and the food

Plussat: Basic

Miinukset: N/A

Plussat: . Goodpoints:Rooms are clean, Roomy & pleasant, good WiFi, convenient location, and they did provide us with a small fridge and early checkin. Great Bar, and most people are friendly & helpful.

Miinukset: Downpoints: Was not informed that the restaurant area was under renovation and unavailable. There was a breakfast in the am but we were not offered it. Thank goodness for Dunkin’ only 1 1/2 blocks away...although I fell crossing the street in a large pothole and broke my ankle

Plussat: The decor, cleanliness and proximity to the subway station

Miinukset: The deadbolt lock did not work. I brought this up to the front desk on two separate occasions and nothing was done.

Plussat: Stylish nice rooms and entrance hall, lounge, etc. Big room after we have been upgraded to the Manhattan Loft

Miinukset: Seems still to be in Setup phase: no lamps at the bed, no rails to hang towels, kitchenette not equipped, bath amenities are not replaced ... some more love to detail in operations would be nice Booked in advance and saw the day before arrival that prices in the meantime dropped by 50% - doesn't give a good feeling for a planning traveler

Plussat: The staff was excellent!!!!! By far the friendliest and most helpful hotel staff I’ve ever had the pleasure to work with. The Courtyard bar is a great hangout. Shoutout to Sean as the epitome of customer service.

Miinukset: Some minor confusion about two back-to-back reservations but certainly no big deal at all!

Plussat: Having stayed in hotels for two continuous weeks prior to my stay in your hotel - I feel I can make a judgment on the bed. The mattress was firm but bumpy and I got little sleep- wooden frame sticks out and is easily bumped into at caff level- Mossi because the size of the room.

Miinukset: I will tell you what I liked- the interior design and decor but check in and check it times that seem to be quite inflexible makes the hotel unsuitable for the traveler staying only one night.

Plussat: The decor of the hotel was really cool and the room was amazing. Bed was comfortable and you couldn't hear any outside noise.

Plussat: The staff has 5 star service. Very friendly & welcoming.

Plussat: Very clean hotel. Staff were very friendly and helpful. Gym was nice.

Miinukset: The bed was a little hard and uncomfortable. Everything looks new and up to date besides the mattresses.

Plussat: The staff were absolutely helpful!

Miinukset: I found the bare concrete floor in my room was bit uncomfortable. Perhaps you could place some small pieces of carpet beside the beds?

Plussat: There were free places around the hotel to park which was nice. There was an extra fee that we did not know about once we arrived at the hotel... the staff was nice. The hotel itself is not the normal hotel, but it was a pretty good experience.

Miinukset: Secret charge that you don't find about until you get there Hard floors

Plussat: I didn't have time for the breakfast. The location was convenient for me: I had business in Midtown (20 minutes away by subway) and in parts of Astoria, Sunnyside, and LIC (all within walking distance for an energetic person.) When summoned, ride share drivers were at the hotel in 2-3 minutes.

Miinukset: I was in room 410. The bathroom sink faucet was a bit loose. There was no leaking water. But someone ought to look at it. One minor flaw in an otherwise well-functioning room can be distracting. Also, the polished concrete floors were not a problem for me, but it might be helpful to advise guests who are more accustomed to carpeting that slippers are advisable. (Or maybe the hotel could provide washable, re-usable slippers?)