Barceló México Reforma

Nice room, big bed, big desk and big bathroom with shower with power pressure and tub

Despite having a suite, very complicated to receive guests. Despite being in a 5* and in one of the most important capitals in the Americas and close to the financial district, the level of English on average was very poor. The staff gave often an uninterested impression. Some parts of the hotel started wearing off, some renovations needed

The location was excellent, walking distance from many sights. The gym was pretty good, no complaints there. I don't think we ran into a single staff member who was unfriendly or less than professional, so that's to their credit too.

Used room service a couple of times and the food really wasn't great. The room badly needs additional storage, there weren't even close to enough drawers / cupboards, even for summer clothes. Breakfast really wasn't great in the premium lounge (unless you're a fan of pastries / donuts). The lower lobby buffet may have been better, but we only got a chance to have a brief look at that.