Radisson Paraiso Hotel Mexico City

Comfortable accommodation

Perfect location for our needs. Staff was very nice and professional.

All was great!

I have stayed there several times before. The room is very well designed and the bed is super comfortable. The staff is always attentive.

The staff person in reception was brand new, still in need of training, so the check-in was overly lengthy and confusing. Then in the room, the AC/heater did not work, which I discovered after I had unpacked. First they sent a repairman, who couldn't fix it. Then they told me they would move me, so I repacked. Then they arrived with a portable unit, so I unpacked again. But because the unit sits on the floor, the AC does not cool the room sufficiently. In the past, the standard of service has been excellent and I know this can happen occasionally. In general, they try to be very responsive.

Staff extremely nice and helpful. Big comfortable room with great views on Ajusco. Impressive architecture. Great mall right opposite.

Insulation is not a strength so there can be a lot of noise from traffic and other rooms although we were lucky to have quiet neighbours.