Mondrian South Beach

Probably one of the worst hotels I stayed in the last years! There is no service, they don’t care about the customers! I called them 6-7 times one to ask for bath gel because the housekeeper didn’t put any! Other day, I requested a breakfast in the cafeteria, it came 40 min later! They don’t pay any attention to you! I’ve tried to print a doc one day, I had to talk with 3 different people and at the end I went downstairs! Don’t waist your money on this hotel, you have better options

I had one very nice server by the pool. Sunset was great.

Property needs a major refresh: bad paint patch jobs, wallpaper peeling, bathroom tile rotting. Hair all over the bathroom floor. Hated the constant texting from my “virtual concierge”, especially when they didn’t do much to improve my experience. No servicing of the room was performed.

Only good thing about the hotel is the pool area and proximity to Whole Foods.

Hotel rooms are dated and dirty. Carpets were stained, doors had dirty fingerprints, beds were low to the floor. Hotel charges a resort fee to use the pool and fitness center. Also, bought two frozen drinks from the pool and it was $50. Absurd prices!

The location and view are great. The staff was very helpful and friendly

The pool was overrun by people not staying at the hotel. I think people paying for a room and resort fee should get first choice of pool chairs. We ordered a shrimp cocktail for $22 and it was pathetic. 5 tiny shrimp. Rooms need updating. Not 4.5 star...