National Hotel, An Oceanfront Resort

Location was very good and the pool area was so beautiful. Well maintained beautiful gardens. And that was the only reason I was tempted to book this hotel. But it doesn’t worth it.

Upon check-in I gave my cell number so I could be notified when the room would be ready. Never happened. Not the best staff and not the best customer experience. I didn’t like how outdated was the hotel and our room. We were afraid to touch anything in the room in case breaking them. Furniture was so old, bed mattress very soft and sucking in. The bed was squeaky. Loud AC we couldn’t even sleep. Poor in-room lighting. Noisy rooms as they are so old and not soundproofed. You could hear slamming doors and everything neighbors were doing. Musty and old hotel smell except the reception which was full of deodorizes. Old and scary elevators. I hated that they make you sign a paper saying you will be charged $250 in case you bring food and drinks from outside. This is OUR vacation and we don’t accept anybody telling us when or what to eat or snack.