Location and housekeeping In the room.
The staff support? In general the hotel was more dedicated to receive people for the restaurant and the happy hour than give and support the guests.
Room upgrade was great! Super friendly staff. Dezel went above and beyond to make my stay comfortable. Front desk, housekeeping, bellmen, and restaurant staff really make this place enjoyable to stay at. Will definitely come back and definitely recommend. Thank you!
Rooms and hallways need a bit of a facelift. Hallways and rooms have musty smell . AC does not function well.
Never sólo yo Catalina Hotel & Beach Club:
Employed, Very small room No clean
I usually enjoy this hotel an any other from their group, but i will not use the South Beach group anymore.
My car was damaged while under the care of their valet service. The car presented in a way that would hide the damages from us when it was time to pick it up.
no coffe, no parking
The hotel was in a good location and included beach chairs with the rooms.
There was loud music playing at the restaurant next door 24 hours a day, the staff was disorganized and assigned us a room that already had people staying in it. The rooms keys NEVER worked, we had to get new keys at least 7 times during our stay. The rooms were tiny and the ac didn't seem to work. There wasn't a bathroom fan so it got muggy in the room after every shower. There is no easy way to get ice at all. It was just very disorganized and inconvenient.
Only reason why I gave lower stars is due to being kept up all night from the music coming from the club next to the building. This alone ruined the stay for me. Could not relax. Slept about 2.5 hours.
I liked that they keep you posted on the hottest clubs for the night and give you a great deal to attend.
I didn't like that the beach package didn't not include an umbrella, had to pay for the umbrella separate which is a little costly just for an umbrella.
Great location , nice rooms , great staff
I appreciated how they let me check in early and check out late. I also liked how they upgraded my room when I mentioned the room I was first put in was a little bit loud.
Some rooms are louder then others
Perfect hotel in Miami Beach
Almost everything! Pretty high resort fee, but this includes a happy hour from 7-8 where ALL drinks are free. And they don't mess around with the orders. Orders during happy hour are fulfilled quickly. Also there's a free airport shuttle, which takes kind of long (45 mins) so plan ahead! Pool looks okay, but we didn't use it. Just minutes away from the actual beach. Three nice buildings, clean rooms - just a little bit of smell probably due to the high humidity. AC had a control panel, but didn't change anything. Staff was really friendly.
Resort fee was charged, even though our reservation already had them included. I sent an email about this, we'll see..
Watch out for hidden fees!
Located in Miami Beach (South Beach), Catalina Hotel & Beach Club, a South Beach Group Hotel is within a 15-minute walk of Lincoln Road Mall and Lummus Park Beach. Featured amenities include express check-in, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is complimentary at scheduled times.
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