Hotellit lähellä
Milan Convention Centre,
Milano

Plussat: Crew were amazing- coffee was amazing- comfortable seats a delight

Plussat: Great in flight service

Miinukset: Other passengers were drinking a lot of beer and congregating in the aisles and being loud and disturbing.

Plussat: Price was good

Miinukset: Marginally confusing online check in instructions. Gate attendant wasn’t helpful and tried to charge us 55 euro to check in. Everything is ala carte but I understood that when buying the ticket. Flight was more than 1 hr late. Gate attendant was rude and gave wrong information. Boarding process was not well managed. Made it to destination with bags.

Miinukset: Baggage was broken and two items inside also broken. Was overcharged for baggage.

Plussat: Very nice plane and we left on time and the flight was very smooth.

Miinukset: Ок

Plussat: Efficient boarding and disembarking.

Miinukset: Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*

Plussat: Confort

Miinukset: The crew and the food, specially the food.

Plussat: We got to Chicago at least 45 minutes before the expected landing time. The dinner was pretty good and the crew came around many times offering drinks. The ground crew did a good job of evaluating luggage and tagging people’s bags before the overhead bins got too full so it didn’t delay our flight.

Miinukset: The snack sandwich was freezing cold...

Miinukset: I was supposed to have wheelchair assistance. None there. Flight was on time. Passenger assistance is AWFUL!!!

Plussat: Crew was helpful and ver polite and efficient

Miinukset: At the boarding gate they were cherry picking whose bag is too large and whose isn't. My bag was tagged for nothing, no one at the aircraft was to load them to baggage hold. Plenty of space on the plane. What is the point of the fuss.

Plussat: Confort and kindness

Miinukset: It was too cold

Plussat: The crew was professional & friendly

Miinukset: Food was terrible honestly, entertainment system didn't work on 1st flight.

Plussat: Information sharing by pilots and crew. Economy class leg room is good.

Miinukset: All good up to the level

Plussat: Flight arrived on time

Miinukset: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.