Milano hotellit Portello

Plussat: Lovely interior design. Sweets in lobby. Comfortable

Miinukset: Spa is nothing more than a jacuzzi and steam room. Checkout was a faff with them trying to charge for our dinner which we'd already paid for after eating the night before. Meal was over priced and not great.

Plussat: great breakfast

Miinukset: public transport connections so so

Plussat: Absolutely fantastic breakfast and friendly and helpful staff!

Miinukset: Strange bedsheets

Plussat: +Breakfast +Check in with Sekt + Cleaning + Position

Miinukset: - room a bit small

Plussat: Siisteys Henkilökunta Aamupala Ilmastointi

Miinukset: Hieman kaukana keskustasta, mutta Milanon joukkoliikenne toimi mainiosti.

Plussat: Brekafast very good. Really liked the common rooms - foyer etc.

Miinukset: Rooms could be a bit bigger.

Plussat: Staff are not good, they charged me twice for all my stays , i paid all amount when I check in then I paid same amount when I left, they said only blocking but when I left they took it from my account

Plussat: Excellent location, rooms clean, every detailed was though and good, temperature in the room was really perfect for us, no noise, Breakfast was fantastic. but above all the staff is great professional friendly and eager to help.

Miinukset: All was good. I cannot think one thing I did not enjoy about my stay

Plussat: Big room, wonderful breakfast, hotel are very flexible.. We were ask late check out on the last hours... We got it.

Miinukset: We where satisfied with everything.

Plussat: The breakfast has a large variety and the quality was good.

Miinukset: I’ve communicated with the Front Office Shift Leader Gianpaolo Strano via email before we arrived Milan that will there be any in house benefits for American Express platinum card holders, he replied me that he can upgrade us to junior suite. However, once we arrived, the receptionist offered us an executive room, I was confused and I said I should have a junior suite. He said this room has already upgraded and told us to check the room first. We went to the room and I also double checked with my booking confirmation. I was definitely sure that I my original booking was an executive room, so I should indeed receive a junior suite as promised from the Gianpaolo. So we went back to the front desk and I’ve showed him the email conversation between me and Guanpaolo, that I should receive a suite. He said unfortunately we don’t have any suite at the moment, as they all are still dirty. But there will be a suite available at 2pm. I was ok but what made me furious in the beginning was this staff told me I’ve already got an upgrade to an executive room. But indeed this is my original booking!!! Anyway, we got the room at the end. I didn’t decide to write this review until I’ve received one more ridiculous service from another front office staff. In our booing, we are able to access to the spa. We went to the spa and it required to swipe a card before entering. We tried to use our room card but we were unable to get it. There was a phone on top but it didn’t show what number we could press to speak with any staff. We looked inside the spa, no any staff was present. So we headed back to the front office. We approached to a staff in light blue jacket, who has the worst hospitality attitude. We said we don’t know why we can’t access to the spa with our room card, could u please check it for me? And he said’ to go to the spa u need to ask us to give u another card, you need to ask for it, you cant use ur room card’ I was like srsly, I feel like i needed to beg for everything

Miinukset: Ilmastointi ei toiminut ja huone oli ajoittain tukala.

Plussat: Aivan ihana ja monipuolinen aamupala, terveellisiä vaihtoehtoja ja erikoisruokavaliotkin otettu huomioon.

Plussat: Ympäristö ei ollut mitenkään kaunis ja ikkunasta näkyi suoraan toisen talon seinä. Julkisen liikenteen yhteydet hyvät, mikä oli meille tärkeää,sillä tarkoituksenamme ei ollut viettää aikaa hotellissa. Aamiainen tosi hyvä!

Miinukset: Rullakaihtimet "meluisat". Heräsin, kun joku aukoi niitä naapurihuoneessa iltayöllä.

Plussat: Everything was honesty amazing for the price we paid. They gave us a nice balcony room, even though it wasn't paid for, just because it was free. The rooms were cleaned daily and we got an amazing treatment. The staff was friendly and everything went smoothly. :)

Plussat: I truly recommend Hotel Berlino to everybody. We spent 4 nights here. The staff was very kind and informative. The room was clean after each day. The breakfast was delicious. You should try the desserts, croissants, they are lovely with a cup of coffee. If I come back to Milano, I definitely book a room at this hotel. Thank you for the great time.

Miinukset: Maybe the thin walls. We could hear others next door easily.

Plussat: The place was comfortable, very clean and appropriate. The staff was very friendly and the whole stay was pleasurable. The room had everything, fridge towels, toiletries, everything you would expect from a good hotel.

Miinukset: The breakfast was sort of Italian style, lots of sweet cakes and pastries. I understand that is a cultural preference, however, I would really like more savory, vegetable, and better eggs. This was for the first time I saw olives on the breakfast buffet as well.

Plussat: Simple but decent breakfast

Miinukset: You can hear your neighboors as they in your room

Miinukset: Walls were thin