Best Western Plus Hotel Galles

Otherwise, the hotel had the expected amenities. I was happy that there was a wide choice of tv channels. The bed was comfortable and the room quiet, looking out on the courtyard. And they did reimburse me for my first day's breakfast, and staff did try to address my dissatisfaction.

The hotel is adequate for an average 3 or 4 star, but nothing to write home about. Breakfast was poor the first day (of two). For a dining room with between 75-100 persons, only one coffee machine worked. There were no plates at the buffet and the juice machine offered only a sticky fruit syrup (maybe directions should be in English?....). There were many unbused tables as well. Furthermore, I was not given a new bath towel after the first day's housekeeping of my room. And I had hung up my towel, signalling that I still wanted to use it the next day. It had disappeared! There should be a higher standard for the prices charged. Additionally, two days after I had checked out and departed Milan, I received a message about when I could check out. This caused me confusion with the checkout time of the hotel I was staying at when I received the message, having automatically assumed it was from my current hotel! So, I checked out late there...embarrassing!

Location

Lack of slippers on very cold floor

Location and sauna. Terrace

Breakfast service does not include fruits unfortunately