Starhotels Business Palace

I was robbed in a hotel lobby of this hotel! Someone took my purse from my kid sitting in a hotel lobby in front of reception desk. Later I have found out that during my registration process at reception desk someone was watching us and talked to my son. The staff is unprepared to this kind of situation. They have cameras which can not use or see. They send me to police station in the city center without money. This police experience is another looong story. I did not have 2 eur to pay for metro ticket. The hotel does not support this kind of situation, nobody offer transport to the police station or 2 eur to get to the police. No money, no phone, no documents... I was left with nothing. The hotel staff including the staff manager were completely useless and unprepared. Everyone was sorry, no one helped. The next day, Mrs. ALICE came to my aid and offered me at least a form from the insurance company for the inventory of stolen items. They had picked up money for the room the day before from the card, and due to an unfortunate event at their hotel, I did not have to pay a few euros for tourist tax. That was their good will. And the manager did not show him/her self! What scares me the most is that they might steal my son at that moment and the hotel does not have its own security service, access to its own cameras, and is so unprepared for so many stars hotel. The fear and mental anguish I experienced at the very moment and a day later, the attitude of the staff disappointed me and scares me! A week has passed and not a single message or at least an official apology has been received. A good year ago, someone broke into my car in front of their hotel. They broke a window, tossed a car, and took away some CDs. and pair of shoes. No big deal, just big damange! I've been going to the Starhotels hotel chain for at least 5 years, mostly to Tourist hotel in Milan which is great and the staff, especially MANUELA was great! But Business Palace - NO GO! Never again!