nhow Milano

Despite an impressive art collection, delicious breakfast and quirky hotel design, I felt this design hotel is let down by mixed staff interactions and a remote location. While check-in was friendly and courteous we were not provided with any information on the hotel facilities or the location. We later proceeded to go to the bar area to get some snacks and a drink however after sitting at the unattended bar for over 20 minutes decided to abandon this effort as not one member of staff approached us - despite a member of staff looking at us and standing nearby. Only once we got up to leave did the staff member decide to tell us someone would be with us shortly. Before check-out we asked about transport options to Milan airport and received little assistance with this query, a taxi was suggested by the receptionist (with the taxi prices €95 for the journey) and when we queried an alternative his response was vague with no real effort given - we were merely told we might be able to get a train from Cadorna but he was not sure.... our own research found Cadorna the station for the Airport Express train... While we had poor experiences with some members of the staff this was not across the board with a pleasant lady assisting us at the reception after check-out, providing us with access to the Gym area to freshen up before our flight, and the breakfast staff all friendly and attentive. All in all, it is a lovely modern hotel but I would just caution future guests to research the area well to ensure it will meet their expectations.

Location - Navigli Canal area with restaurants and Nightlife is a 20-minute walk along a canal (I personally would not have walked this at night as the area was a section of this route was quite isolated) Some of the staff seemed very disinterested.