Fairmont Le Montreux Palace

We are visiting this hotel for the 5th time, the location and and SPA facilities were great as always.

The service level was by far lower than it used to be. The breakfast was not the one that used to be, for example the amount of salt to the scrabbled eggs was too much, and this is coming from a guy that loves salt. Espresso was served in a mug (???) and the service was passionate enough to pick up our plates and cutlery after 5 minutes of using them. The first date my chair was missing when I came back from the buffet. It seems that during the week a lot of hotel business school students replacing the experienced staff, which makes a real difference to the quality of service. The room was not clean well, we have found fruits and bottles not cleaned after the room cleaning. The waiting time for dinner at the bar was more than 40 minutes, for a simple plate of tapas. I find out accidentally that the hotel was reserving amounts on the daily basis to my VISA, with the explanation that the “system does this automatically , you will get refund after some days”. Also the initial reserved amount was 500 CHF higher than the total reservation price. In case that you have a tight budget plan, be aware. In general, for this price tag, the service level is not even close to my expectations. It is a pity because it was our favorite hotel the last years for a city/SPA break.