Royal Plaza Montreux & Spa

Rauhallinen sijainti kuitenkin keskustassa. Rantamaisema lac Lemanille.

I have stayed at the hotel before. Great lake views. Swimming pool. Wonderful location.

Staff were unfreindly. I had booked a lake view room as I always do when staying at this property. When I arrived at the room it was a lake and garden view. I went back to reception with my son and bags to complain. I was asked if I had specified a lake view - I had on booking.com. She said that I had specificaly asked for 2 single beds but not specificaly asked for a lake view. She was incorrect as the room I had booked on booking.com was specificaly for a lake view. This is all during covid and so she asked if we had touched anything in the room which we hadnt and that in any event they would now have to disinfect the room we didnt use etc etc. Tip to the hotel - give the rooms booked in the first place and save the hassle AND dont try and make me feel grateful for staying with you. Woulkd be nice for you to thank me for trusting YOU in these days of COVID!! Further, with the limited service given due to COVID it is more imperative to be polite. Amazing how bad staff can erode years of work from good staff.