Grand Hyatt Mumbai

I have been to many hotels but this place was great, cant wait to come back.

Excellent rooms and facilities. Great staff. great food in the Italian Cellini restaurant organised by Allessandro Perscio and fantastic breakfast and buffet in the basement restaurant East 54 organised by chef Nishad Sebastian. Front of house concierges were very helpful, particularly Sabhu, and organised by Rozelle. The hiccup and confusion with the pre -payment authorization was handled very well by Abdul.

Prices for beverages across the entire range are way too high, even for a 5 star hotel. OK, the surroundings are beautiful but there should be discount of at least 20 % for guests as we have already paid for the accommodation! The foyer is a bit soulless and the place could do with a piano or some entertainment on Saturday night, - most people leave the hotel, but there is littlet o attract anyone to stay. It's a bit too corporate and business people only oriented. No info on what to do outside the hotel!

· Excellent rooms and facilities. Great staff. great food in the Italian Cellini restaurant organised by Allessandro Perscio and fantastic breakfast and buffet in the basement restaurant East 54 organised by chef Nishad Sebastian. Front of house concierges were very helpful, particularly Sabhu, and organised by Rozelle. The hiccup and hotel error with the pre -payment authorization was handled very well by Abdul. Food was on the whole great apart from the biriyani which was a great disappointment and I could have been compensated better after being served up cold food at these prices. Good location for airport, and the Bandra Karla complex, but everywhere else is a bit of a journey.

· Prices for beverages across the entire range are way too high, even for a 5 star hotel. OK, the surroundings are beautiful but there should be discount of at least 20 % for guests as we have already paid for the accommodation! The foyer is a bit soulless and the place could do with a piano or some entertainment on Saturday night, - most people leave the hotel, but there is little to attract anyone to stay. It's a bit too corporate and business people only oriented. No info whatsoever on what to do outside the hotel or the fact that you are in Mumbai, nor India!

As I had arranged this stay to celebrate my elder daughters Birthday, Hyatt Staff Ms Shazia took every effort to make this opportunity a special one for my Birhtday, A very Highly regarded kudos to the lady for arranging the Special WOW chocolate cake and Balloons and photo sessions and also the Dinner at China House on special request. The stay was more than worth its value. Break fast was Superb and so was the dinner at China house, Special thansk to Mr,Danish and all the team we met who made our stay comfortable, Thnak you :)

Of all the great customer support displayed by the Hyatt Mumbai team, the things said below would be minor to be mentioned , but for your information and feed back for improvement. The bathrooms were without lock in Hotel room hence felt it uncomfortable to use being with family and children intruding but then we were upgraded to serviced apartment which had proper bathroom door locking facility and Hyatt did not charge extra for it was commendable Food room service was slow were made to wait for more than an hour.

They are very accommodating and pamper the guests