Mumbai hotellia

Plussat: Mostly fantastically attentive staff - especially Rekha (our chamber maid), and Maynard (desk clerk), who were especially thoughtful.

Plussat: Cleaniness and staff behavior

Miinukset: Door key system should be upgraded

Plussat: Ambience, staff, food

Miinukset: Not applicable

Plussat: The suite which we were upgraded to was beautiful and was one of the highlights of our stay in India.

Miinukset: The service at the restaurant could be improved. The waiters are very friendly and apologetic when they make mistakes, but it could be improved by writing things down instead of relying on memory. On our last day, we were supposed to have a breakfast box ready at the front desk since we had to leave before the restaurant opened. We confirmed it the day before and they reassured us that it would be there, but when we were leaving it was nowhere to be found! They again were very apologetic and said that it would take just a few minutes to prepare it. We waited for at least 15-20 minutes and it was not really what we had ordered. However, these unfortunate lapses in service did not take away from the wonderful service and beauty of the hotel, so I would still say that the overall rating was excellent.

Plussat: Customer Service

Miinukset: Food. I had food poisoning from eating the kebab platter that I ordered.

Plussat: They somehow managed to make my wife and I feel like the only guests in the hotel. It seemed like there was nothing they couldn't to for us. The concierge brought someone in to set us up with SIM cards, tied up the loose ends in our travel booking with another Oberoi hotel, arranged for a car to take us to the airport set up a tour of Mumbai, as, well as a private cooking lesson with one of the chefs at one of the 3 restaurants on site. They also sent flowers up for my wife just because. It was such a wonderful experience that it's difficult to sum up. Bottom line, ignore any other option, or deal, or what-have-you. You will not find a more incredible experience anywhere.

Miinukset: Absolutely nothing.

Plussat: Ikäisekseen siisti hotelli

Miinukset: Ympäristö karu

Plussat: The pink india for sure.... Such an attentive hotel, to say the least. Bar none!

Plussat: Although the main breakfast restaurant was full, the hotel converted 5 restaurants spaces to breakfast area to accommodate all the guests which I really like . The staff is very polite . especially the people who were at the gate, and i would like to mention Mr. Francis at the lobby coffee shop , he was very helpful . The location is next to Colaba market, gate of India (7-10 mins by taxi). Quite room

Miinukset: The car services provide by Hotel through travel agency was quite expensive comparing to other services such as Ola cab and other travel agency located in India .

Plussat: Very comfortable furnitures, amazing view.

Miinukset: No surround sound speakers or portable music system.

Plussat: The club lounge amenities combined with the excellent staff customer service makes this resort one of the best in Mumbai. The staff pays attention to every bit of detail!

Miinukset: I fell sick on my last day in the hotel, but the staff was very sweet. They even sent me an in-room complimentary breakfast on the day of my departure and allowed me to check-out late. Hands down, the best hotel in Mumbai!

Plussat: The hotel is truly awesome and luxurious. The staff is very courteous and very helpful. The location is fantastic. Can's say enough nice thing about it. Highly recommend it. Al my next says in Mumbai will be at Trident.

Miinukset: Can't think of any.

Plussat: Well located and all staffs were really helpful and kind. We were well looked after and room service was excellent and prompt. F & B team very approachable and all food was nice and nicely prepared. Will definitely stay in that hotel during my next visit in Mumbai .

Plussat: Mahtava aamupala! Todella hyvää ruokaa Tandoori ravintolassa.

Miinukset: Telkkaria ei saanut kokonaan kiinni kaukosäätimestä. Alakerran baarissa oli ilmastointi suomi-asetuksella ja musiikkikin kuului varmaan Suomeen asti.

Plussat: Breakfast

Miinukset: Room interiors

Plussat: Great hotel with good facilities, friendly staff and great customer service.

Miinukset: Nothing

Plussat: Beautiful hotel

Miinukset: Wonderful people working here but service in club not what it should be. Such a shame as every else where in the hotel service was excellent.

Miinukset: Luggage from Room to Lobby took almost 40 Minutes time. No iron was there in the room where as it was told that iron would be there

Plussat: Very helpful staff, The checkin checkout process was very smooth. just took 5 mins. great views from the room. The room size is bigger than most hotels in the range.

Plussat: It is located next to the Palladium/Phoenix mall. They even have a side entrance from the hotel to the mall. The hotel is grandiose and luxurious. I had a very great experience there. The pool experience is the best with great views of Mumbai skyline. Moreover they have 3 clubs in which you can enjoy the night, Luna club, XXO club and a sky bar. Great experience, will definitely be coming back here for any stays in Mumbai.

Plussat: Beautiful

Miinukset: Loved everything

Plussat: Excellent hotel. Great facilities and excellent service with friendly staff. Great gym ,Spa and pool.

Miinukset: The area around the hotel is not exactly an area where you want to go for a walk after dinner ( except for the shopping mall which you can access easily from the hotel). Means you need a taxi to go around .

Plussat: The staff went an extra mile to make us feel super special on our 1st wedding anniversary. We were upgraded to a nicer room since it was our anniversary, cake, wine and bouquet was arranged along with a congratulations card. Everything just made us feel very special on our special day. The front office/check-in was done in a very friendly, warm and inviting way (most times people at the counter seem fake as if they are forced to be nice, but here it was completely opposite). A staycation at the Regis turned out to be lovely and unforgettable! Even the staff near the elevators - 2 girls welcoming guests on the 9th floor were sweet, helpful and genuinely welcoming. Not forgetting to mention the Sikh man in the parking - his way of greeting just makes you smile right at the beginning and end of your stay! The food is delicious. The breakfast at the Seven Kitchens leaves you lost in a good way. There's everything you would want in that buffet be it sushi or parathas, madeleines or ice cream, I've never seen such a vast spread and so much variety in any 5 Star buffet I've been to before. It's truly the no.1 spread in Mumbai.

Plussat: Location

Miinukset: Check out/billing team. Was charged 116k as deposit on credit card but reimbursed only 16k, even after paying all dues in full cash

Plussat: Great location, room very nice, staff very friendly.

Miinukset: Nothing

Plussat: I liked the location and the luxury feel of the hotel , staff was very helpful ,

Miinukset: Magnetized cards for rooms , keeps demagnetizing , need to upgrade the technology to open the room doors.

Plussat: Everything about the hotel was excellent. The staff were very couteous and caring. The restaurants were of high quality and service great. The ambience in the hotel and its restaurants were fantastic! Room service was also fantastic.

Plussat: The food was excellent, the staff went above and beyond to cater to my needs

Plussat: Excellent service. I would like to make special mention of Abhishek the room boy who was very helpful

Miinukset: Nothing

Miinukset: No shuttle service:(

Plussat: Great location with extremely courteous staff, exactly what you'd expect of a Taj hotel. Simply the best hotel chain in the world, so it's very hard to go wrong with Taj. The breakfast buffet, included in the room price, is one of the best!

Miinukset: Slightly older rooms, but somehow works in their favor.

Plussat: Fabulous breakfast, beautiful view, super friendly and helpful staff, much quieter location than the Taj Palace and way easier airport access.

Plussat: This is a very large and upmarket hotel immediately outside the domestic terminal in Mumbai. I was only staying one night and my fool of a travel agent had failed to take on board that both my international flight from the UK AND my domestic flight on to Delhi left from the international terminal which is a long way from the domestic terminal and requires a taxi ride. None of this was the hotel's fault but what WAS their fault was not organising my pre-booked transfer to the hotel properly obliging me to organise and take a local taxi in the early hours. This reduced my available hours of sleep from 5 down to 3.5. To be fair the manager was extremely apologetic and organised a free transfer back to the international terminal in the morning but it seemed a very silly mistake for such an upmarket hotel to make.

Miinukset: The disorganisation over arranging a transfer from the international terminal - despite it all being booked in advance.

Plussat: The location is excellent. Highly convinent for business and transit visitors.

Miinukset: The prices were high comparitive to the other Taj properties inside city.

Miinukset: team helping

Plussat: Service, Atmosphere, Rooms, Technology (USB Chargers built in), Dressing area for women, Great Bar, location,

Miinukset: What's not to like?

Plussat: I love the Taj and the staff!!! Exceptional stay and service!

Miinukset: Everything was perfect

Miinukset: In room dining was not good as there was no choice to meet my requirements.

Plussat: Good service.

Plussat: Staff is incredibly well trained- gym is great. pool is very nice. The staff will go out of the way to make your stay great

Miinukset: BKC is just for business.

Plussat: The hospitality was exceptional.

Miinukset: The breakfast selection, taste as well as service, however, could be improved.

Plussat: Overall, everything. I did not get a chance to use some of the amenities offered by the hotel, but judging from the experience I had with the staff and the room itself, I doubt I would have had complaints. Extremely attentive staff, wonderful ambiance throughout and a very beautiful room.

Miinukset: If I had to nitpick , the only issue might be the cost. But other than that, this hotel is absolutely flawless. You would be hard pressed to find a fault with the hotel.

Plussat: Location,staff,cleanliness

Miinukset: Every thing is ok

Plussat: Indian food options and quality of food

Miinukset: Room comfort, small rooms, lobby noise, old equipments in room and not a single electrical outlet to charge phones or other devices

Plussat: Everything. Great comfort & attention to detail by the staff.

Miinukset: No free wifi.

Plussat: Location

Miinukset: Design, upkeep, guest comfort, housekeeping, no value for money, disengaged staff, low guest centricity.

Plussat: Staff was nice, food was decent, spa was great.

Miinukset: The room we were given was very noisy. I could hear the family upstairs talking loudly, through the ceiling. Both my wife and I had a very disturbed sleep because of that. I found a hair in the food - not something you'd expect from a five star hotel with a reputation like the Trident's

Plussat: It was all well, room, food and hospitality

Plussat: the service, staff, the food were perfect.

Miinukset: The location.

Plussat: Proximity to the airport Spa

Plussat: The room spacious on 19th floor.

Miinukset: Room service even for just water took 25 mins.

Plussat: The room was clean and comfortable. The bed was lovely and felt luxurious. The staff were very helpful- especially Clyde on the concierge desk who was great. The breakfast was fab - so much choice of freshly prepared food. Would absolutely recommend

Plussat: Excellent rooms Specially size comparing other hotels in Mumbai including JW Juhu with tiny rooms.Very friendly staff.Breakfast good.Good Steam and pool.Airport transfer great

Miinukset: Let me scratch my head

Plussat: Hotel was clean and nice

Plussat: location is good.

Miinukset: the bed corners are edgy. not good. it hurt my knee. staff was not coordinated. for single person, in spite of asked for a large bed they provided twin beds. service is not up to the mark compare to other brands.

Plussat: The room, staff and location were very good. What you would expect from a 5* hotel. Great place to stay after varanasi!

Miinukset: Restaurants were typical of big 5* hotels, expensive and unimaginative. We ate out.

Plussat: Great staff. Friendly. Efficient. Great beds. Loved getting bottled water daily in the room. Clean. Comfortable. Really good food and great portions.

Miinukset: Not 100% convinced that we received the value expected for the money paid.

Plussat: Nice interior , good if you want to host a party like wedding. In the middle of the city. fast services our flight was at night , so we requested a late check out and they agreed to gave us late check out 3pm ( free of charge )

Miinukset: i felt the staff is not very welcoming , they were Just doing their job not enjoying it.

Plussat: The ambience and comfortable rooms. Exceptional service and great food.

Plussat: Great service

Miinukset: Pool area dirty (lawn, sunchairs)... unbearablr..

Miinukset: I don’t really eat bread and when I requested alternate take away breakfast the staff started arguing with me and asking for extra money for simple breakfast

Plussat: A clean quiet oasis in a busy noisy hot city. Staff very attentive & good at their jobs

Miinukset: Phoning me to ask why I had put a ‘do not disturb’ sign in my door. 3 occasions waking me up

Plussat: The decor and ambience of the hotel is luxurious. The staff are extremely helpful and courteous. It was a great family holiday time for us. Guest executive Chelsea went out of the way to make our stay comfortable and a memorable one. Will definitely be returning here whenever in town.

Plussat: Location,best service overall, friendly helpful. Overall the best customer service, best food awesome breakfast, lunch and dinner

Miinukset: Nothing

Miinukset: The bill contain room service meal that I never ordered. The staff did not believe me and told me to wait while they called for the check. Then after 20 minutes they realized their mistake and took the amount of my bill without ever apologizing for accusing me to lying to them.

Plussat: The property was in a great location, celebrity hotspot, rooms were clean and comfortable and the food from the room service was great. Gym was well equipped and the pool looked clean.

Miinukset: The service to be honest isn’t 5star service. The concept of breakfast, Lunch and dinner brunch is very confusing. If you order an omelette, pasta or any thing from the grilled station be prepared to be waiting at least 30-35mins and your order may even be wrong. The only time I actually managed to get good service was when I eventually complained. The mezzo mezzo is disappointing with their pastas. To be honest the room service pasta was better than this restaurants.

Plussat: Staff was excellent, room was nice and comfortable. The food was excellent.

Miinukset: The view from my room was not oceanfront but very partial view and the ledge was full of bird poop, so didn't really enjoy the view much.

Plussat: Yes very very comfortable

Plussat: Location 5 minutes to terminal via hotel car

Miinukset: Buffet food was poor quality

Plussat: Rooms are average The Restaurants are good specially The Peshawari Staff are friendly

Plussat: The total experience- real value for money

Miinukset: No complaints

Plussat: nothing

Miinukset: ROOM NOT UPTO 5 STAR STANDARD. FRIDGE LOCKED, NO STAR,ZEE CHANNELS, NO SHOWER CAP,NO EAR BUD OR VANITY KIT, BATHTUB VERY NARROW I WAS ABOUT TO FALL, NO BATH MAT INSIDE THE TUB, NO FREE WATER,. COMPLAINT BUT NO RESPONSE TO THE COMPLAINT. AIRPORT PICK UP WAS NOT ARRANGED INSPITE OF CONFIRMATION.

Plussat: polite and courteous staff , duty manager and bell captain, all provided excellent service and catered to our needs. The location is perfect if you have to catch an early flight or your flight arrives at the airport late at night. Free breakfast or complimentary buffet dinner at Peshwa Pavilion is of high quality.

Miinukset: Coming down from airport the approach to the Hotel entrance is not straight forward; It is also narrow and congested at times. Your car driver can easily get lost .

Plussat: It is a beautiful hotel with great facilities. Closely located to the airport. The Rooms were beautiful and comfortable. Very Spacious. The amenities within the room were really good i.e. the toiletries, coffee, tea etc. The staff were overall helpful and courteous. Breakfast spread was amazing! We had booked one night as we had a wedding reception to attend in the same hotel - the food was delicious at the reception party also. On a side note, I booked an appointment at Salon Di Wills for a hair styling appointment - the therapist was really nice and did an amazing job at a very affordable price. I will definitely book a SPA appointment next time.

Miinukset: When I booked the room, it showed me the cost for 3 people occupancy a total of INR 16,520 (with taxes). I presumed this included the cost of an additional bed cause that is how it has been with other hotels. The same was confirmed to me by ITC directly also via email. However, they still charged me INR 2000 for an extra bed. Maybe I understood it incorrectly. Front Office seemed under staff - Although I understand it must have been a busy time but I waited a bit for checking in and checking out. Also, we enquired in the reception about which Ballroom our friend's wedding was going to be and we were misinformed that there was no wedding reception under our friend's name in the hotel. We had a bit of a panic attack as we booked the room because it was in the same hotel as the reception.

Plussat: Overall helpful staff

Miinukset: Rooms are getting old and need renovation

Plussat: The cleanliness and readiness to assist. We are very pleased everytime we stay here.

Miinukset: Food choices, its overly priced for the options they have to offer. I recommend the breakfast but definitely not the Italian restaurant.

Plussat: Beautiful hotel with excellent service

Miinukset: No -

Miinukset: Needs refurbishment on urgent basis Was over charged, blocked amount was fully charged though the bill was less .

Miinukset: The smell of the room was not good, since there is no window can be open you should give the air condition running all the time to get out from the bad smell of the carpet

Plussat: Staff attention

Miinukset: Food is a bit poor. Very run of the mill quality wise.

Plussat: Hotel was very good the view the pool

Miinukset: Hotel is a bit expensive i had difficult time checking in and with foods. The tea there was rs800 which is ridiculous

Plussat: Good sized room, gym and other facilities.

Plussat: Great!

Miinukset: Nothing

Plussat: Great value for money. Excellent location. Very friendly staff. New rooms.

Miinukset: Restaurant in the hotel is too expensive (no value for money)

Plussat: Great hotel for a stopover between international and domestic flights, and for business travellers to Mumbai

Miinukset: Airport drop/pick up was too expensive as was breakfast buffet. Both should be included in room rate.

Plussat: Cleanliness we liked the most!! Security is very good!!!

Miinukset: After paying so much breakfast was not free. Morning breakfast should be free for guests.