Mumbai hotellia

Plussat: Excellent Breakfast, Residents lounge and overall ambience

Plussat: One of the best hotel I have ever seen, the rooms which have ocean view are amazing, they have 3 Resturant’s ( one of them menu designed by 3 Michelin stars chef. The lobby was fantastic. The pool was good with the ocean view.

Plussat: Customer Service

Miinukset: Food. I had food poisoning from eating the kebab platter that I ordered.

Plussat: Very kind and helpful staff.very nice room.perfect location.

Plussat: They somehow managed to make my wife and I feel like the only guests in the hotel. It seemed like there was nothing they couldn't to for us. The concierge brought someone in to set us up with SIM cards, tied up the loose ends in our travel booking with another Oberoi hotel, arranged for a car to take us to the airport set up a tour of Mumbai, as, well as a private cooking lesson with one of the chefs at one of the 3 restaurants on site. They also sent flowers up for my wife just because. It was such a wonderful experience that it's difficult to sum up. Bottom line, ignore any other option, or deal, or what-have-you. You will not find a more incredible experience anywhere.

Miinukset: Absolutely nothing.

Plussat: The location, the staff, the breakfast, the attmosfere, and the facilities in room.

Miinukset: The time of the maintenance in the hotel was petty early. It caused a lot of noise early in the morning.

Plussat: The stay was excellent.Very good property and staff. Food , rooms and service very nice. Children friendliness

Miinukset: It was perfect.

Plussat: The place was fantastic and the location is perfect every thing is near and the most important thing is there is a shopping center up including everything I want like ajmal , ghazali , abdulrasheed , emad and I really want to thank a beautiful lady called delafroz and all the staff there because they were very kind and they celebrate my birthday in a beautiful way ❤️

Plussat: Special thanks to Ms. Sharma in the reception. I was feeling like a home. The staff were supportive and very flexible. Thanks a lot and appreciated. Highly recommend place to stay in Mumbai.

Plussat: Everything is fantastic

Plussat: All perfect, service, breakfast, view if you have a ocean facing room.

Miinukset: Can’t open windows in the room.

Plussat: Bad quality of so called freshly prepared food

Miinukset: They promised Airport Transfer. But they didn’t deliver.

Plussat: The Staff are very amazing ❤️

Plussat: Property location is amazing ! We got a room upgrade to a ocean facing suite .. it’s was out of the world . Staff were really good and helpful! Room size was huge... never seen this size hotel room

Miinukset: Breakfast spread was mediocre... didn’t enjoyed much :(

Plussat: Everything - lovely hotel and great staff

Miinukset: We liked everything f

Plussat: The club lounge amenities combined with the excellent staff customer service makes this resort one of the best in Mumbai. The staff pays attention to every bit of detail!

Miinukset: I fell sick on my last day in the hotel, but the staff was very sweet. They even sent me an in-room complimentary breakfast on the day of my departure and allowed me to check-out late. Hands down, the best hotel in Mumbai!

Miinukset: Got the best price

Plussat: Room was spacious and modern. Breakfast spread was excellent. View city or sea is great :) Staff courteous and kind.

Plussat: The hotel is truly awesome and luxurious. The staff is very courteous and very helpful. The location is fantastic. Can's say enough nice thing about it. Highly recommend it. Al my next says in Mumbai will be at Trident.

Miinukset: Can't think of any.

Plussat: breakfast locations were very busy. Often waiting period of 10 or more minutes. However the breakfast made up for the wait. The staff were great and nothing was too much trouble

Miinukset: all considered it has been a great experience. Nothing to note that was unpleasant or that we didnt like.

Plussat: Location and bed

Miinukset: Dinner . Need more items with good presentation

Plussat: Service & Professionalism of staff

Plussat: location is ok for our requirements this trip, service was impeccable and no complaints, rooms were clean and tidy at all times. Staff we polite and friendly. I would recommend this hotel highly!

Miinukset: too much chinese food on the menu, its india, more indian selection and definatley more choice on Breads and croissants this whole section is buried right at the back of the breakfast hall, I feel this should be noticable upon entering the room!

Plussat: Bed was amazing. And the bathroom was extremely clean, extremely. The staff is so so so nice. Particularly one of them in the lounge (apologies I forgot to ask him his name, he is from Calcutta) he was very sweet and kind. Very nice.

Miinukset: In room dining was extremely expensive, if they told me that the watermelon juice would cost 600 rupees , I don't think I would have ordered it.

Plussat: The location and the staff

Plussat: Staff are nice, ambient, and the service.

Miinukset: Mattress was not comfortable, prices are overrated, need more variety in indian food, and western.

Plussat: Good location. Rooms . Food Quality was good .

Miinukset: Immediately at arrival we were asked for the payment of rooms which are mostly done during check out and it was disappointing as it’s not done usually in these categories of hotels. After every order placed payments were asked immediately which really was very disappointing in front of family. Foods were served but showed lack in services, like insufficient cutlery etc. Most of items had to be reminded like serving sauce , etc . The property is nice but somehow was not as expected and services recieved from other same category hotels .

Plussat: Mahtava aamupala! Todella hyvää ruokaa Tandoori ravintolassa.

Miinukset: Telkkaria ei saanut kokonaan kiinni kaukosäätimestä. Alakerran baarissa oli ilmastointi suomi-asetuksella ja musiikkikin kuului varmaan Suomeen asti.

Plussat: Super attentive staff. Nothing was too much trouble. Excellent buffet breakfast - extensive selection of Indian, Asian and Western cuisine. Rooms were spotless and lots of little extras...mug with my star sign, welcome pack for the lady traveller, shoe shine as I came back with dusty shoes one day, bath salts and welcome snacks. Service and food at Jyran restaurant was fabulous.

Plussat: Superb location and staff go that extra mile to make your stay comfortable.

Plussat: The hotel's location is perfect if you're office location is in BKC as you can bypass the horrible commute times from anywhere outside of BKC. Beds are very comfortable providing a good night's sleep

Miinukset: Staff were not very polite

Plussat: Had an amazing stay for 4 nites .... Guest relation staff kavita she was very helpful ... Looking forward to see u all again @ st regis mumbai Hussein . Tanzania

Plussat: hospitality of the staff, location and breakfast

Plussat: Great restaurant and variety in buffet breakfast.

Miinukset: Pricing was high specially in monsoon or off season.

Plussat: Amazing service and products were of high quality. Staff went an extra mile to make us feel extremely comfortable! Will definitely only stay at St.Regis.

Plussat: Loved almost everything about it! I’m coming back for sure! Every body was nice and helpful and the food is delicious and the rooms r spacious and the Butler Ketan was very kind! We felt very welcome when going to Mekong restaurant although we were super late! And everything was just perfect!

Miinukset: The location near the mall was just perfect! Everything you need is there!! However and the hotel can’t do pretty muchnothing about it sadly Is that once u step out from the hotel and the mall u realize that u were living in a different world! But that’s India and those r its contradictions! Jai hind!

Miinukset: Needed more utensils in the room. Maybe a couple of spoons and forks.

Plussat: Breakfast is excellent with wide choice. Room is very comfortable with city side view. Finally the location is very convenient for me and lot of shipping for ladies in Phonix Mall.

Plussat: Breakfast exceeded our expectation customer service was wow .

Miinukset: no comments

Plussat: Almost every thing from ambience, staffing, food choices, cleanliness, location.

Miinukset: Nothing to really mention here.

Plussat: The service is next level, at whatever hour or the need, they go out of their way.

Plussat: Location, staff,

Miinukset: Nothing

Plussat: Restaurants, location, valet staff were very nice

Miinukset: Been staying here for last 2 years and my 7th visit in 2 years. Rooms had to be changed due to noise, second room had mosquitoes and my child got bites. Butler service was not great and very slow.Staff at reception relatively new and not as good as previous visit. Overall a bad experience and considering not to stay again due to this experience

Plussat: The location of this hotel is excellent, we had a beautiful sea facing room. It always feels like we stepped out of Mumbai every time we stay here. The rooms itself are also excellent: very comfortable and well maintained. The housekeeping service also do an excellent job and are attentive. The hotel itself is kept in outstanding shape, despite being an older property. The gym was fantastic (best hotel gym I've come across). Front desk (check in and check out) service was also excellent. Overall we always enjoy staying here and can recommend it to anyone.

Miinukset: As mentioned, our room was lovely and had an amazing view. Nothing to fault there. However, it is worth pointing out that the room had a connecting door to the neighbouring room (which was standard for most rooms on our corridor). Unfortunately this meant we could hear everything our neighbours said throughout the day and night. The noise levels become unacceptably loud several times, but unfortunately there was nothing the front desk staff could do about it. In general, the hotel was very loud, with a lot of yelling and screaming in the corridors throughout the day. Having stayed at Lands Ends several times before, we did notice some minor changes in the service levels, which ordinarily would not happen at a Taj hotel. For example, each time we ordered room service, at least 1 item was either forgotten or incorrectly made. Cutlery was missing, or only plates for 1 guests were brought instead of the requested 2. Food wise, the phone staff correctly acknowledges the order placed (along with minor modification), but once the order arrives it turns out to be the standard dish without the modifications. It seems the communication between phone operators and kitchen staff needs improving. At the breakfast buffet, there were several small things which could be improved: Our table had missing cutlery on 2 occasions (only forks and spoons, no knives), water glasses were missing, all the salt shakers don't work. When mentioned, it always got resolved, but not as quickly as one would expect. Some of the staff were also not trained to the normal 'Taj' standards, eg not wanted to clear empty plates, instead pointing at another server and telling us it's his job.

Plussat: Staff are very friendly and helpful

Miinukset: There is nothing not to like

Plussat: Everything about the hotel was excellent. The staff were very couteous and caring. The restaurants were of high quality and service great. The ambience in the hotel and its restaurants were fantastic! Room service was also fantastic.

Plussat: Check in was smooth and pleasant

Miinukset: Breakfast service attendants could improve their service levels Check out took more time than expected - would have liked my bill emailed, particularly since I requested it

Plussat: Location is good food is good

Miinukset: I don’t like the weather

Plussat: The service is absolutely wonderful, especially in the Executive Lounge

Miinukset: I didn’t have enough time to enjoy the pool...!

Miinukset: No shuttle service:(

Plussat: Location

Plussat: The sea view & the club lounge on 21 st floor.

Plussat: Everything was perfect! Staff is amazing.

Miinukset: Television did not have signal, but this was immediately attended to and resolved.

Plussat: The staff is just amazing. They go all the way to treat customer the way you’d expect at Taj. Location is super convenient.

Miinukset: Nothing particularly.

Miinukset: Time taken in front desk while checked inn.... and also not happened that great to check in ...

Plussat: Very convenient from T1.

Miinukset: service in buffet could be better

Miinukset: team helping

Plussat: Service, Atmosphere, Rooms, Technology (USB Chargers built in), Dressing area for women, Great Bar, location,

Miinukset: What's not to like?

Plussat: Breakfast was good. You had variety of items. Ambience is also good. Since the guest were in good numbers, the staffs were unable to entertain each and everyone, at the same time.

Miinukset: These days each of us wants to have medical bed (tough mattress). The bed was too soft. May be you can categorize it honeymoon bed and other category would be for people who visit your place for work purpose.

Plussat: Great b/f and delicious food

Plussat: Everything about it is special.

Plussat: Location

Plussat: Interiors and space

Miinukset: Food was ok

Plussat: Location, breakfast buffet

Miinukset: Room, cleanliness, comfort, unhelpful staff

Plussat: we used pick up service from Mumbai international air port to hotel that time drive waited long time but he did not complain anything also when I reached hotel all Staffs were very kind and smile, even though too much Late check-in

Plussat: Room Size to Large Spread of Breakfast Buffet.. Everything was just amazing.

Plussat: It’s ok

Plussat: It was nic stay ! Next time will stay more

Miinukset: Location and ambience

Plussat: Location and overall services

Miinukset: some of the towels looked unclean

Plussat: service was top notch

Miinukset: I made my booking through booking.com for 3 people but when i reached there they charged me additional for the 3rd person saying that is how it is done. I am sure i seen that teh room was for 3 persons before i confirmed so I think this should be avoided and the correct figure should be shown to us while booking itself.

Plussat: Special requests were considered and special arrangements were done well

Miinukset: Liked everything

Plussat: Except the room overall property is clean and good breakfast.

Miinukset: Room was so humide and not livable, changed the towels 2 times but still it was wet so I understood that I won’t get dry towel even if I change 10 times.

Plussat: Staff is incredibly well trained- gym is great. pool is very nice. The staff will go out of the way to make your stay great

Miinukset: BKC is just for business.

Plussat: Excellent property, outstanding hospitality (staff is always smiling and courteous), fabulous breakfast spread, modern clean rooms and nice bathrooms, efficient housekeeping.

Miinukset: The pillows were very uncomfortable. I am not sure if it is correct to open the wardrobe by housekeeping staff when a room is being occupied by a guest (it was opened to store bed decor blanket strip).

Plussat: Overall, everything. I did not get a chance to use some of the amenities offered by the hotel, but judging from the experience I had with the staff and the room itself, I doubt I would have had complaints. Extremely attentive staff, wonderful ambiance throughout and a very beautiful room.

Miinukset: If I had to nitpick , the only issue might be the cost. But other than that, this hotel is absolutely flawless. You would be hard pressed to find a fault with the hotel.

Plussat: Indian food options and quality of food

Miinukset: Room comfort, small rooms, lobby noise, old equipments in room and not a single electrical outlet to charge phones or other devices

Plussat: The cleanliness

Miinukset: Horrible food

Plussat: The Staff

Miinukset: Location was not so good for the meetings we had planned. The rain.

Plussat: Every time I think the services can’t get any better, these guys take it a notch up. Had a fabulous stay with them. They upgraded me to the club room from a premier room. Made up for the bad start to the day. Extremely courteous staff. Special shoutout to Denzil, for the great service! Keep up the good work! Kudos to the entire team.

Miinukset: Absolutely nothing comes to mind that I can point out!

Plussat: Ambience0

Miinukset: The bed was creaking

Plussat: The staff was very courteous and friendly , My 5 year old son was so happy that he just did not want to leave.

Miinukset: The price could have been better, I feel I payed 25% more than what I would ideally pay for such a facility

Plussat: Staff and food quality

Miinukset: Rooms can be renovated

Plussat: It's was excellent to stay here. Everything was perfect and up to the mark. Awesome.

Plussat: very big and comfortable room, amazing view, but most importantly - caring and helpful staff offering quality of service like I've never experienced before (e.g. room service person noticed while cleaning my room that I'm running out of toothpaste so she went to buy a new one for me and waited for me to come after work to hand it in - I could provide more examples like this one during my 3 day stay)

Miinukset: I liked everything about this hotel. it becomes the new benchmark to which I'll be comparing all 5 star hotels

Plussat: The location and food

Miinukset: Rooms were pathetically tiny

Plussat: Location,best service overall, friendly helpful. Overall the best customer service, best food awesome breakfast, lunch and dinner

Miinukset: Nothing

Miinukset: The bill contain room service meal that I never ordered. The staff did not believe me and told me to wait while they called for the check. Then after 20 minutes they realized their mistake and took the amount of my bill without ever apologizing for accusing me to lying to them.

Plussat: Everything was so amazing facilities, stuff, cleanliness.

Plussat: Room interiors and sea view

Miinukset: Exhibition held in LL made the place a little messy

Miinukset: Bed was uncomfortable, had a backache

Plussat: Staff was excellent, room was nice and comfortable. The food was excellent.

Miinukset: The view from my room was not oceanfront but very partial view and the ledge was full of bird poop, so didn't really enjoy the view much.

Plussat: Inviroment, people, presentation, attendance, room service.

Miinukset: To include variety of middle East food. It's my thirds

Plussat: Friendly and very helpful Staff. Good ambiance. Great Food. Loved everything!!

Miinukset: There is nothing that was not liked!!

Plussat: After a bad experience at buffet at the Lotus Café, I was extremely impressed by the professionalism showed by Chef Alok Kumar, Executive Sous Chef, and his entire team. He invited me to a dinner at the Italian restaurant to make sure I don't leave dissatisfied and personally attended at the kitchen to dine me and my family. The Front of House team made sure we received impeccable service and the Kitchen team led by Chef Alok served us some scrumptious food! This is what gives JW Marriott a touch of class!

Miinukset: One bad experience at the buffet at Lotus Café but that was more than well taken care of after. Very overwhelmed by the warmth and the incredible service provided to make up for the previous night!

Plussat: To be honest my last visit was very dissappointing as I stayed at the Grand Hyatt for 3days and 3 nights at the Marriott when I compare the two I had value for money at the Hyatt and its much cheaper than the Marriott. My opinion the Marriot is not keeping up to standard . Its all about making money. I don't think you guys realise that I visit India almosr every 3mths and I stay at the Trident, Taj Palace, Grand Hyatt and Marriot and I am in the position to compare all

Miinukset: My last visit I didn't like lots of stuff.

Plussat: Nothing i used to love this place

Miinukset: Everything

Miinukset: tomato chutney was spoilt. Pongal was not there :(

Plussat: Surely food. Just WOOW...

Miinukset: Lack of space of entire premises

Plussat: Food

Miinukset: Renovation was going on

Plussat: The breakfast was spot on, the buffet had a wide range of options catering to all. Loved it. I wish I had more time to enjoy it.

Plussat: The stuff are very helpful from the reception till check out

Miinukset: It was perfect

Plussat: Breakfast

Miinukset: Lobby could be more classy..

Plussat: From security to house keeping all are very helpful

Miinukset: Very difficult to say

Plussat: The room was stinky and mmt people had told me my internet charges are covered however I had to pay 1000 for internet and I don't think I had to pay

Miinukset: The cleanliness and the stinky smell

Plussat: Good spread.

Miinukset: overall experience

Miinukset: They should get a weighing scale for bags

Plussat: Extremely comfortable bed. Shower was superb! Veey hospitable staff

Plussat: Proximity to airport and breakfast

Miinukset: Nothing

Plussat: The hotel is clean, nice and comfortable. Literally outside airport. I only stay there because it’s the event venue. If you travel alone, it’s highly recommend to book hotel transport, will save you lots of time. Love the staffs and service here

Miinukset: Nearby has one big shopping mall Phoenix Market (2.3km) but the traffic there will drive you mad. If you want to go to more city center area, please prepare to sit in the car for 1-1.5hr

Plussat: Everything was just great and friendly staff and a wonderful food.

Miinukset: The smell in the carpet!

Plussat: Beautiful hotel with excellent service

Miinukset: No -

Plussat: Friendly staff in good location close to airport. Hotel well equipped with every need catered for

Miinukset: Beds not as comfortable as should be for hotel of this class and reputation. No mattress topper and pillows flat Visit the JW Marriot for understanding of comfort

Plussat: Great luxury hotel close to Mumbai international airport. Great breakfast and a well equipped gym.

Miinukset: Nothing to complain about

Plussat: Was good and lot of variety

Plussat: Consistent standard globally.

Plussat: Great choices on the breakfast. Very nice sized room. Very well prices considering the high quality.

Plussat: It is clean hotel but day by day it is getting old and you can see this at every visit.

Plussat: Cleanliness we liked the most!! Security is very good!!!

Miinukset: After paying so much breakfast was not free. Morning breakfast should be free for guests.

Plussat: Room size, Breakfast, Cleanliness, Location

Miinukset: Cost

Plussat: Everything

Miinukset: Nothing

Plussat: Great location. Friendly staff.

Miinukset: A toilet water spray would be appreciated.

Plussat: Bath Tub

Miinukset: Staffs

Plussat: the bed was extremely comfortable

Miinukset: the noise of the rain on a tin weather shade was making noise outside the window

Plussat: Breakfast

Miinukset: All day dinning food policy of mini bar and no tap in wc toilet

Plussat: Everything

Miinukset: Nothing

Plussat: Room was spacious and cozy lovely interiors in and out of the hotel lots of plants greenery. *****

Miinukset: Wifi was not working although we had the password given.

Plussat: The room was very comfortable, with a really comfortable bed. Staff were all kind and friendly. And a great swimming pool.

Miinukset: Good in the restaurant was great, but the coffee was a little disappointing.

Plussat: Very clean and very good location

Plussat: Location and property

Miinukset: I was given a room at 15 floor and there was construction work in progress on 16 floor. The drilling and hammering began every morning at 8 which terribly disturbing. Worst experience in a Mumbai Hotel or in any ITC HOtel.

Plussat: All good.

Miinukset: NA.

Plussat: I like staff there .very polite and helpful .

Plussat: Everything was great

Plussat: Breakfast was comprehensive and location is central if you want to go around Colaba

Miinukset: Better Lounge menu. The menu at the lounge menu was very basic and could have been much better. JW MArriot offers a much better menu at the lounge ..

Plussat: Room was good

Plussat: restaurant was nice, good location

Miinukset: Breakfast wasn’t great

Plussat: The ambience and comfortable rooms. Exceptional service and great food.

Miinukset: Bad experience with the call centre staff and the management in terms of excessive delay in confirmation of my booking over phone and subsequent delay in accommodating my request of flexible timing given that I was staying for just 12 hours at the property due to their own delay in providing me confirmation!

Plussat: Location n comfortable stay.

Miinukset: Cleanliness

Plussat: Could have provided a free airport pickup and drop facility

Plussat: The decor and ambience of the hotel is luxurious. The staff are extremely helpful and courteous. It was a great family holiday time for us. Guest executive Chelsea went out of the way to make our stay comfortable and a memorable one. Will definitely be returning here whenever in town.

Plussat: The hotel has great service and is well worth the money. The room was very clean, good amenities, excellent location as it is close to the airport. The customer service was stand out and all requests were immediately taken care of.

Miinukset: Everything was perfect.

Plussat: Hotel is infested with mosquitoes from the lobby till the rooms. High probability of getting malaria or dengue.... Hotel has to look into this issue and resolve it and take up this issue seriously

Plussat: The ambience

Miinukset: breakfast was not complementary

Plussat: Charming Staff Large Rooms Clean Rooms Close to shopping area Nice environment Good Food

Miinukset: No major things to complain

Plussat: Amazing hotel and staff. All facilities are available. Very clean, in my whole life i have never seen like this Even in USA.

Miinukset: nothing.

Miinukset: Would prefer non carpeted rooms Porters were not as timely as I would have liked.

Plussat: CLEANLINESS

Miinukset: EXPENSIVE AND TASTELESS RESTAURANTS,SERVICE NOT UP TO SCRATCH FOR 5 STAR,FOOD TOO SPICY NOT CATERED FOR FOREIGNERS

Plussat: Liked the suite rooms a lot also the staff was very cooperating and efficient..specially shazia who took good care of everything

Plussat: Good restaurants, well-designed rooms.

Miinukset: The room I ended up with had a particularly squeaky bed. You lie down and just move a little bit and it would squeak loudly to the point of being annoying and causing trouble sleeping.

Plussat: Room

Miinukset: Staff

Plussat: The lunch at basement spread was excellent. Staff in attendance very very attentive and helpful. Specially -the Chief chef

Plussat: Room was very clean and excellent and the breakfast is amazing they have world-class breakfast I been most five star hotel but this hotel have more variety breakfast then other any other five star hotels in Delhi or Mumbai

Miinukset: I didn't like shopping centre inside is bit boring

Plussat: I liked the spacious room & breakfast!

Miinukset: The swimming pool was closed effective from my check-out date. Luckily! And the swimming pool area was one of the reasons to choose this hotel. No bar available, be aware that during monsoon season you might not use this facility.

Miinukset: gaming zone was not there as per staff information

Plussat: The hotel is customer centric and takes customer grevance seriously. Hotel accomodated my request for early check in after I wrote directly to them and also gave complementary breakfast which booking.com did not clearly specified while booking the hotel and subsequently I came to know that the booking amount paid does not include breakfast. On my complaint the hotel on their own gave complementary breakfast to us.

Miinukset: The entry road was a uncomfortable ride. Hotel should do something about this.

Plussat: Nice location, good property, own private view of the lake. Very broad buffet spread and a lot to eat. Very close to the airport which is convenient. Some shops inside for shopping, luggage was delayed so we needed some clothes to buy.

Miinukset: I am allergic to sesame and during breakfast we asked if the dish we ordered contained sesame. The person we asked said it doesn't have any sesame. When I had that (think it was masala dosa) I started to have an allergic reaction. It was pretty bad few hours after that as I carry medicine with me so had to suffer a few hours but got ok. Hotel must be very sensitive to the allergy requests!

Plussat: One of the best properties i ve stayed

Miinukset: A little over priced in terms of food and drinks

Plussat: Personnel is overwhelmingly polite and helpful

Plussat: Upgrade and the front desk staff

Miinukset: Technical staff took too long ( more than 1hrs ) to fix the telephone problem in room

Plussat: Every thing about a 5 star service ...stunning amazing

Miinukset: the heat in Mumbai ..haha..nothing about the hotel that i disliked

Plussat: The staff right from the security to the restaurant anda are super welcoming and they care !

Miinukset: The rooms in the smoking floor leave a lot to be desired no proper ventilation leads to the whole floor smoky

Miinukset: Room was missing basic amenities like iron and ironing board etc. the laundry staff tried to collect cash even though it clearly mentions on the receipt to not pay cash - something fishy, probably trying to make his own money. Did not feel like a 5 star hotel stay.

Plussat: Excellent staff that went above and beyond to make you feel taken care of. Lovely big room and huge breakfast spread.

Miinukset: We chose to stay at the Leela because of its proximity to the airport. That said if you are not going to and from the airport, there is not much else to do near the Leela so eating out gets a bit of a chore. Not too much but in addition to its location it was also Mumbai's rainiest weekend so we were pretty much room bound for our stay (no complaints with the room :))

Plussat: Loistava palvelu aamiaisella @ Royal

Miinukset: .

Plussat: The stay was really amazing Thank you for the bouquet and cake for our anniversary. Staff were really helpfull and good.

Miinukset: Breakfast manager was a little rude when they counter was getting closed. There would be a better way to say that the counter is getting closed incase if we wanted to take or order something.

Plussat: I had booked the Royal club room for celebrating a birthday and Pooja from the reservation team contacted me to understand if i had any special requirements. The property is amazing and i just loved that i could directly go on the club room floor and check-in peacefully. Pooja took care of everything, early check-in and late check-out, a customised complimentary cake, flowers and if that was not enough, she upgraded me the suite. The entire staff including Neha at the reception and Deepak at Jamawar were very courteous and polite. I loved the breakfast arrangement, where royal club had a separate seating and Deepak kept on suggesting their best delicacies and i ended up overeating. Needless to say i would love to visit again for the excellent customer experience.

Miinukset: Just a small feedback, i had 2 hours of liquors free in my package for 2 people. But when i went there with one of my guests, i was charged ₹ 575+ taxes for a small tasting of Kahlua, only cause it was not my wife who i checked in with, but a friend who was visiting us to celebrate the birthday. You could’ve been a little more flexible as i was already paying you 20k.

Plussat: Perfect stay near Mumbai airport especially on rainy days. Morning breakfast at citrus was so healthy that I can repeat my stay to enjoy food. A pool view room upgrade was worth a thanks. Easy Access to Metro in rainy weather made the trip fruitful else the Mumbai Traffic in such season is well known to all. Special Thanks to extremely knowledgeable staff, enjoyed breakfast tips from Tushar & Lokesh at Citrus.

Plussat: Well maintained, spacious and has tons of greenery to make one feel that it’s not in the heart of the city.

Miinukset: Tons of greenery giving it a very calm and peaceful feel.

Plussat: Beautiful hotel All in all a great stay

Miinukset: I stayed for 2 nights and had only eaten hotel food. Got a really bad stomach on the second day after breakfast, so I suspect something from the buffet.

Plussat: NEAR TO AIRPORT AND JUHU BEACH ,

Miinukset: QUEUE IN BREAKFAST HALL

Plussat: Nice hotel, comfortable stay

Miinukset: Nothing

Miinukset: Absence of faucet in bathroom

Miinukset: Hotellin ravintoloiden hintataso oli kallis. Kalliimpaa kuin Helsingin keskustassa.