Correction it was Doha to BKk I had seating problem. Phl to Doha was a goody
Never reached there flight got cancelled 2nd time in a row
food could have been better.
Comfortable aircraft and excellent service.
Plussat: "GOOD FLIGHT"
Miinukset: "Travel insurance that I purchased 80+ dollars was useless because I couldn’t use do anything to change my flight date"
Plussat: "As always crew magnificent"
Miinukset: "It was all good"
Miinukset: "Food would have been better."
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "Boarding was efficient. Staff were polite and helpful."
Miinukset: "Food was okay, seats were less so. Not enough leg room."
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "Great service, as always. Very comfortable flight."
Miinukset: "In flight WiFi is too expensive and unreliable. Compares very poorly to some competitors (free - in business - and fast on Turkish Airlines)"
Miinukset: "Excellent service !!!"
Plussat: "Nice crew, 1 hr free WiFi"
Miinukset: "Significant delay on jetway, temps uncomfortable,"
Miinukset: "Boarding process, in-flight entertainment (movie selection not good), and no wifi in flight :("
Plussat: "The crew was polite and professional"
Miinukset: "The food was disgusting The plane is dirty The bags are treated badly"
Plussat: "Friendly crews. Excellent food. Great service. On time arrival."
Miinukset: "They could provide hotel for transit passengers with long layovers."
Plussat: "Crew was friendly."
Plussat: "They greeted us in Georgian at the gate during boarding, this was very nice."
Miinukset: "Entertainement could have been better, there was no in flight entertainement at all. The food alos remains to be improved."
Miinukset: "During check-in, I observed inconsistent application of rules with respect to hand luggage. My carry-on and laptop bag combined were 12 kgs and was told that I had to pay excess baggage fees. While, there were quite a few people on the plane whose hand luggage was clearly above 12 kgs."
Plussat: "Food and entertainment was fine."
Miinukset: "Crew was not very organized or helpful. Need more training/experience."
Plussat: "all nice"
Miinukset: "nothing but avoid bread"
Miinukset: "My seats from Doha to Mumbai were very uncomfortable....37EFG. The 37D was a pain stepping out and in."
Plussat: "New Dreamliner"
Miinukset: "No European movies in English at all, very disappointing for someone who is not into latest Hollywood ( silly) movies and doesn’t want to watch Bollywood or Chinese ones(( The “ dinner” food was barely edible, both from Singapore to Doha and from Copenhagen to Doha."
Plussat: "Hotel to freshen up was great idea"
Miinukset: "Visa took forever. Ended having only 2 hours at the hotel"
Plussat: "Never spending too long waiting for anything."
Miinukset: "More realistic options to upgrade. Example I can board a train in London and upgrade to first class for £20 to Edinburgh. If you have a coach class or business class empty. Have capacity to feed extra or not. Last minute upgrades can be both a revenue stream and another option to further satisfy some customers. Particularly older generations that can afford and would fund such a win win appealing."
Plussat: "Small airport"
Miinukset: "Transfer is inconvenient."
Miinukset: "Good service"
Plussat: "Crew was courteous, plane was clean."
Miinukset: "Food quality was mediocre. Very limited legroom."
Miinukset: "My flight was delayed almksr 3 hours...nothing more. It's very frustrating because the problem could have been avoided if they were more careful but oh well. I'm making this review very short compared to my others because I know that if I start on a rant, I won't stop. Trust me, I'll safe that for the phone call complaint I'll be making in a few hours..."
Plussat: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Miinukset: "The passenger sitting next to me was really sick due to flu. When i explained the situation and asked for masks to the attendant, you guys did not have even one. I was disappointed with that. I think the flight should have some for these kinds of situation so that other passengers can protect themselves. Thanks."
Plussat: "We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us."
Miinukset: "Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "-Cleanliness -on time arrival"
Miinukset: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."
Miinukset: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Miinukset: "Luggage was lost"
Plussat: "I liked everything about the flight and the service was great!"
Plussat: "food was good"
Miinukset: "all my flights were delayed"
Plussat: "SPECIALLY THE CREW SERVICE EXCELLENT"
Plussat: "food and courtesy of the staff"
Plussat: "Everything was good ... we were on time .. no delay so .. perfect !"
Plussat: "About the same vegetarian food was served at almost every meal of the 13 hour flight."
Miinukset: "Need to provide more variety in food for long-haul flights. The food was not at all appetizing. ---- Entertainment should have more choices."
Plussat: "Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs."
Liked the condition, comfort and cleanliness of the plane. Flight crew was very efficient and attentive. Food was very good, but they could have a slightly larger meal service. There was not enough food to eat.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Comfortable and Clean"
Plussat: "the crew were amazing. The food was good. 20 minutes late in a snowstorm, amazing. Seats were comfortable. I will definitely fly Lufthansa again."
Plussat: "Nothing in particular stands out about our flight. We've flown many airlines, Aeroflot, British Air, Delta, Iceland Air and KLM recently. Lufthansa was right in there with the middlet of the pack, with the exception of Iceland Air, which would be at the bottom, but they make no pretenses. The seats, even in the basic economy, which we had,reclined and were comfortable; good legroom. Food and drink offerings were standard. Amounts were small, but everything was the right temperature. Restrooms were clean and well equipped. Movie offerings, not many newer releases. Nothing like Sky news, so you couldn't check weather or current events. Crew was courteous and attentive,"
Miinukset: "Boarding at Frankfort left much to be desired. First off, the equipment was not ready; we waited 45 min. to board after we got to the gate (early) and due to turbulence over the Atlantic, the pilots could not make up the time. We are senior citizens. We, along with about 25 others in our category, responded to the call for us to get in line to board, stand for 30 min. The gate personnel did not provide any information that boarding was NOT imminent at that point, so you had to stand up to keep your place. Finally, once the boarding for people needing assistance began, we got to choose between using 2 flights of stairs (a faster way to get into the plane) or an elevator to board the plane. (Hello! We have trouble with things like stairs; don't you know that?) The elevator accommodated one wheelchair and 2 or 3 people at a time. More waiting in the jetway to get down to the plane! The whole boarding process took 90 min. from the time we stood up to the time they closed the doors. Bad grades for the the cleaning crew making us wait so long, for the gate personnel for keeping us in the dark and the disorganized process boarding. Nobody cared about our discomfort, not what we would have expected from LH. Consequently, we've revised our opinion of Luthansa. Maybe next time we'll take BA."
Miinukset: "Unfriendly, sarcastic flight attendant. No free gin & tonics on United/Lufthansa apparently, unlike other international airlines. Had to pay extra to get what ought to be a standard amount of legroom."
Miinukset: "I have flown Lufthansa several times to Bangalore. My complaint forever has been their baggage service. The bags for priority travelers takes 30-60 mins to arrive. If LH 754 gets delayed going into Bangalore, it creates a bottleneck with Emirates and Etihad arriving at about the same time."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "The crew was kind and attentive. The food and complementary drinks were satisfactory. There were many movie and television options."
Miinukset: "The lady next to me got into an argument and no one intervened to defuse it. Not sure what protocol is there. The seats reclined too far into my personal space making me feel uncomfortable."
Plussat: "Crew was helpful, food was good"
Miinukset: "Seats could have been better"
Plussat: "excellent crew"
Miinukset: "seats could be wider and seatbealts cud be wider"
Miinukset: "I was trying to extend my ticket but no one was answering my call last 2 days so I misssed my flight no refund nothing"
Plussat: "Good leg room in aircraft and comfortable seating."
Miinukset: "My checkedin baggage did not reach the final destination and was delayed by 24 hours. Further, when my baggage did reach, one suitcase was damaged. Did not expect this from Luftansa."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "The boarding gate has too little space and was chaos."
Plussat: "Live TV"
Miinukset: "Good quality"
Plussat: "Crew we're very efficient and courteous."
Miinukset: "Seating comfort.The seat from Frankfurt to Mumbai was not very comfortable. The assigned seat didn't recline. Had to change seat but the old aircraft seating comfort was not up to business class mark."
Plussat: "Flight crew, including air-hostesses were very polite, accomodating, and helpful. Entertainment system consisted of a big screen LED."
Plussat: "Comfortable seats. On-time flight."
Miinukset: "Entertainment system difficult to use. Vegetarian food was mediocre at best."
Miinukset: "Worst hospitality. Asked for water, never came to serve. Had to remind and call couple of times."
Plussat: "I did get my meal request for the 2nd leg."
Miinukset: "Food quality on Detroit - Frankfurt could have been better. About Frankfurt airport: the security check (between gates - for going to gate for connecting flight) was in-efficient. A single agent working while multiple other agents idle nearby. Processing speed was slower than other European & US international airports."
Plussat: "It was a good flight. Crew, boarding, food were good."
Miinukset: "Very narrow seats."
Plussat: "I enjoyed just relaxing, eating good food, drinking as much quality alcohol as I pleased and having all the entertainment I could ask for"
Miinukset: "The entertainment system could remain active till the actual opening of the doors. Why not?"
Miinukset: "Rude staff and poor connection management. Airport sucks."
Plussat: "excellent service."
Miinukset: "I always feel that Lufthansa short changes passengers for the flights to the East. 2 tiny washrooms for business class passengers. Toilet lids non- functional. The flat seats are definitely not comparable to ones for travel in the Western Sector."
Miinukset: "Less leg room"
Plussat: "1. Good choice of movies. The entertainment recommendations by airlines were well thought of. 2. Crew and service was one of the best. They timely came and offered juice and water. 3. We were well informed when flight had to make few rounds in the air before landing."
Plussat: "Very nice crew, clean facilities, not too uncomfortable"
Miinukset: "No entertainment on flight and the food was gross! Give option of pretzels or snack over a bad sandwich."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "I liked the food - especially vegetarian options."
Miinukset: "There was very limited vegetarian food available, should have been amply available. The crew was running around to get more veg meals."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "New planes but staff not friendly"
Miinukset: "Food was terrible. Definitely need to increase food budget and quality. Compare with Emirates about same fare much better food and drinks."
Plussat: "The friendly crew were good."
Miinukset: "Insufficient legroom, limited drink options and dirty toilets. The flight was booked completely and hence the toilets were always occupied and unclean."
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "WiFi, entertainment and USB charging was good."
Miinukset: "Felt herded like cattle during the boarding process. No children's amenities as advertised. Children's meal was so-so. Adult meals had chocolate included, which children's meal did not have. Seriously?! The snack provided was all inclusive for adults and children and was way too spicy for my 6-year-old."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Everything except food"
Miinukset: "My family took a flight earlier and my daughter complained about giving chicken to her although she was registered asian vegeterian. Same think happened to me as well. I was offered chicken even when i asked for asian vegeterian. When i asked to replace with vege option, the crew member replace with sea food, If this happens again, on my return flight, i am not going to let it go."
Plussat: "Good service, clean airy aircraft"
Miinukset: "Boarding in Munich not well organized for business class passengers as it could be"
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "Staff were polite"
Miinukset: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Plussat: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Miinukset: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Plussat: "Klm's consistantly high standards in everything they do."
Plussat: "Crew were excellent"
Miinukset: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Miinukset: "Still don’t have my luggage yet"
Plussat: "The crew was informative"
Miinukset: "Inflight sandwiches"
Plussat: "The crew were excellent and seats were comfy."
Miinukset: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Miinukset: "The KLM crew are always great serving and treating you. Well above many other airlines."
Plussat: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Miinukset: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Miinukset: "Travelled business class and was ace experience"
Plussat: "Nice staff and no delay"
Miinukset: "Instead of crisps maybe a bit of cheese or crackers"
Plussat: "Pleasant flight"
Miinukset: "We were delayed & missed our connection"
Plussat: "Overall KLM experience is good"
Miinukset: "Food quality was mediocre for a business class flight."
Miinukset: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Plussat: "quick/efficient boarding - good staff - good food - easy flight !"
Miinukset: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Miinukset: "The earphones could have worked!"
Miinukset: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Miinukset: "Need more leg room!!! Larger meals needed."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "On time and friendly crew"
Miinukset: "Boarding needs improvement"
Plussat: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Miinukset: "Transfer point needs upgrade."
Plussat: "Crew was good"
Plussat: "The crew were amazing and the flight was very smooth."
Miinukset: "Keep up the good work"
Plussat: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Miinukset: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Plussat: "Good flight, arriving well on time."
Plussat: "I slept pretty much the whole time"
Miinukset: "You are almost always late!"
Plussat: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Miinukset: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Plussat: "Professional crew. Good boarding."
Miinukset: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Plussat: "Left ontime and service was excellent."
Plussat: "Bording was good and general flight ok"
Miinukset: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Plussat: "The flight crew was nice. Plane departed/arrived on time."
Miinukset: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Plussat: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Miinukset: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Miinukset: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Miinukset: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Long stop over at Schiphol. Too Long!!!!"
Plussat: "Flight was efficient enough and staff were friendly."
Miinukset: "It was delayed quite a bit and more on-time updates would have been appeciated."
Plussat: "Crew was friendly, and the food was better than the usual KLM fare."
Miinukset: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Plussat: "Wide selection of entertainment, food was good."
Miinukset: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Plussat: "Boarding on time"
Miinukset: "Better onboard service"
Plussat: "Crew was great. Lots of leg room"
Miinukset: "Many screens weren't working properly"
Plussat: "They loose my luggage"
Miinukset: "They loose my luggage"
Plussat: "Short flight"
Miinukset: "Coffee wasnt an option! The staff looked tired and bored."
Miinukset: "The airplane is old!"
Plussat: "In economy class good enough leg space when compared to other airlines."
Miinukset: "Head phones connections does not work most of the time."
Plussat: "The staff was very helpings ."
Miinukset: "The way they are Waigh the luggage was like weighing gold."
Plussat: "It was all positives from the time we check in until we arrived in Kindon."
Miinukset: "They distributed the UK landing card long after meals served and most passengers were a sleep. It would be good if they could distribute the UK landing cards straight after or before the meals."
Plussat: "Plenty of leg room."
Plussat: "Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful."
Miinukset: "Seat was crazy small! Couldn't even cross my legs."
Miinukset: "Unfriendly ambiance. Disorganized boarding. I’m even a member of Fly Smiles. The flight attendant named Chanaka moved 2 old passengers on my side. I kindly requested to another staff if I can just move seat too because I am not comfortable. But request no action. The cabin crew are not that caring because I took care of the 2 passengers. I just don’t understand why they are unfriendly. I will not choose this airlines again."
Plussat: "The service and crew were excellent!"
Miinukset: "The seats weren’t very comfortable but overall the plane was very clean and again the service was impeccable."
Plussat: "Crew was very nice"
Miinukset: "Food was with a lot of chilli and very spicy"
Miinukset: "There was no uniform procedure in the flights, crew is too lazy to perform their duties. probably the first and last flying with Sri Lankan."
Miinukset: "Felt like a second class train travel."
Miinukset: "For a family of 4, 3 of us had continual problems with the sound on the entertainment system during movies, etc"
Miinukset: "The connecting flight (at Colombo) was delayed for more than 5 hrs and there was no communication of whatsoever. There were barely any Srilankan airline personnel at the terminal/information desk to help assist or inform passengers. No acknowledgement of the discomfort caused to passengers."
Plussat: "The food & beverage selection"
Miinukset: "Seats were cramp and in illrepair."
Plussat: "Liked the food, the service from the airline, the timings and the pricing of the ticket which was very reasonable given the time of the year."
Plussat: "This is the way it used to be in travel! Thanks Sri Lanka!"
Miinukset: "No headphones on flight from Columbo to Gan Island"
Plussat: "Like fying in the dark ages. Our first leg crew did a great job and offered first person information about what not to miss on our tour. Pretty much everything else went from bad to worse!"
Miinukset: "Our bags got lost on arriving flight and in this day of advanced technology and airport security, no one could even tell “where” our two pieces of luggage was located for 4 days. Needless to say our one time trip to Sri Lanka didn’t happen the way we planned."
Plussat: "Good service"
Miinukset: "The SriLankan transfer desk was difficult to find at AbuDhabi airport. Better signage is needed."
Plussat: "Flight attendants are very sweet oriented. Food was not good. Seat was very unconfortable. No shocks were provided though it was a red eye flight. Ground staff were terrible."
Miinukset: "Unhelpful ground staff. Seat was uncomfortable. Food and drinks were substandard. Bathrooms toiletries were not good. .No proper management of the flight."
Plussat: "Kayak services very good"
Miinukset: "Kayak services very good"
Miinukset: "No headphones were given.. No entertainment"
Plussat: "Plane was not full, so I could lie down which was a great rest after such an early checkin in bangkok."
Miinukset: "A bit disorganised in Colombo, but all in all informations were gathered. The airline desk a bit unhelpful in not wanting to contact by phone the main airline desk for a question which forced me to walk all the way back, But no huge deal."
Miinukset: "Friendly and professional staff. Boarding process was smooth. Did not expect any refreshments for a 1 hour flight. What was given was not that good."
Plussat: "Super friendly and professional crew, clean airplane and great entertainment."
Miinukset: "The boarding in Colombo was typical for a lot of these airports I guess but I hate it. Go outside, cram in a bus, drive to the airplane and everyone fights to get in at once. Talking about an Airbus 330-300. Took an eternity to load"
Miinukset: "ground staff was unable to provide information about the delay"
Plussat: "There smile ver good at communicating and good services I travel overseas many times every year and I would love to travel with Srilankan."
Plussat: "Being a QR Gold member and one world airline I opt UL for few travels by which i can get additional miles and travel in business with less money compared to QR. The service is good and the flights are always in time and well clean. There ia flat seats between Doha to Colombo and from there to Kerala is normal flight but its fine. Business class lounge in Colombo is good with free feet and head massage. When there is a five hour plus transit, free hotel is provided by UL. Overall i like their flights and service and food."
Miinukset: "Nothing as such"
Miinukset: "No entertainment for 3.5 hours flight from Colombo to Dhaka"
Plussat: "It was on time, good collection of movies."
Miinukset: "At Kuala Lumpur no place provided for rest in 10 hours transit time. Very very disappointed. I will try not to book again with Srilankan airlines"
Plussat: "Normally business class people can board any time. No with this airlines."
Miinukset: "We made it through the mad house of security only to find our gate wasn't open and were escorted back out Then had to go through security again when the gate was open. It's not like we lied and the boarding pass we were showing clearly said the flight we were going on. No lines just a uncontrolled mob of people going through security."
Plussat: "Perfect and impressed."
Miinukset: "Slow load of luggage.."
Plussat: "Very good crew"
Miinukset: "Food needs improvement"
Plussat: "The methodology for offering the meal is appreciable and the menu was delicious with good quality."
Miinukset: "I regret to state that there was no proper functioning of air conditioners at Colombo airport and during the taxi on the bus from Plane."
Plussat: "The flight attendants were excellent. Very attentive."
Miinukset: "Older Airbus A320, okay comfort in Business Class seating. Entertainment was on a portable tablet. Food was fair. Nothing to write home about."
Miinukset: "Everything. People, plane, boarding process"
Plussat: "the ladies were beautiful in their saris, flight left on time, boarding was easy, lunch was decent and price was good. would fly again!"
Plussat: "Good helping staff"
Miinukset: "Small flight, leg space in economy class was just little. Legs touching the seat ahead. So less comfort."
Plussat: "Gr8 service with a smile"
Plussat: "crew was nice. movies were good."
Miinukset: "having to use bus from plane to terminal"
Miinukset: "One hour flight delayed by 2 hrs"
Plussat: "Old air crafts with lots of leg space."
Miinukset: "Horrible customer care.they booked a horrible cheap hotel instead of what they promised for my layover which was 1 day in colombo."
Plussat: "Cleanliness in cabin was very poor and food quality was extremely poor."
Miinukset: "Cleanliness in cabin was very poor and food quality was extremely poor."
Plussat: "Lovely crew"
Miinukset: "Too short a flight!"
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plussat: "Crew is amazing"
Plussat: "Crew great."
Miinukset: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Plussat: "A350, smooth and quiet. Nice plane"
Miinukset: "Seats in business are a little crowded and close together. opening to get in and out of seat is minimal"
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"
Plussat: "blueberry juice, service and friendliness"
Miinukset: "no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back"
Plussat: "reasonable leg room comfortable seat"
Miinukset: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"