Peninsula Grand Hotel

I had to wait an hour for check in as the hotel kept saying they have not received my booking.So I had to call booking.com and resend the email confirmation.I had requested for a single double bed.When I went to the room and saw two single beds.The staff told me that my check in time is 1400.So he will shift me after that.Since I checked in my wifi was not working.I called them three times from 1400-1800 .They kept telling me they are sending someone right away but still no response.So eventually at 1900 I had to go down,complain to the duty manager and then my wifi worked after five hours of complaining.I also requested the duty manager to get me an adapter to charge my phone.He said they donot have it in the property but he said he would send his personal adapter by 2130.Before keeping the call I told him please don’t forget.Still no response.They did not bother telling me why the charger wasn’t sent to the room.Luckily I found a portable charger in my bag.In the morning when I woke up.I requested for an iron.After 30 minutes since I was getting late .I gave them a reminder call.Ten minutes later the staff came and told me that all the irons were given out but he was kind enough to iron it for me and get it to my room.But it took total one hour of my time to get my top ironed.When I reserved my booking on booking.com,I had entered my company details but during checkout,the staff couldn’t pull up that information too.Would you really expect this kind of service from a four star hotel!?

Cleanliness was terrible. Over priced.

Location is seems to be okay, but cleanliness very poor in the room

Room with toilet smell, even after the complain they didn't change the room, water leakage from to AC line, no WIFI and no TV network in the room,

staff services was good.

facilities, washroom facility, wifi..