Ocean 22 by Hilton Grand Vacations

The room and property was clean. However, upon arriving the toilet appeared not to be flushing adequately. I initially ruled it off as a “ efficient low water consumption toilet”. However, later it became backed up.

The toilet was backed up and we notified staff prior to checkout. Staff sent up the plumber. However, I was showering and my husband asked if he could come back later. He obliged. After dealing with a backed up toilet (and we were shorted an hour due to daylight savings time change), my husband asked the front desk for a little extra time 30 minutes. The staff abruptly stated, they do honor late checkouts. Really??? I called back down and spoke with staff and the request was eventually granted, but given the toilet issue, it left a bad impression.