Sandcastle Oceanfront Resort At The Pavilion

So-so

Great beachfront location. Close to the boardwalk. Exterior of build and grounds well-maintained. Excellent parking.

Housekeeping non-existent- our room was never cleaned once during our 4 night stay. Many interior maintenance issues: clogged sink, loose toilet seat, broken shower faucets. Janitorial staff brought dumpsters of trash down in the passenger elevator with the guests onboard - YUCK! People on our floor were taking their own trash out because housekeeping wasn't doing it. In our opinion, with the exception of the pool guy who was amazing, the rest of their housekeeping and maintenance staff should be fired. Also, the wifi was useless. And he cable tv reception was always fuzzy.

Don't expect much

The location was close to an event I attended.

Everything was dirty and outdated. Ocean view is not enjoyable because the balcony is so ghetto looking. This hotel is ghetto.

It's was ok.

I love the how would Der full the maintenance workers were. They were friendly and willing to go the extra mile to make sure everything was the best they could for us. The cleaning people were fairly friends day too. It was within walking distance to food and the boardwalk. The beach was clean and enjoyable. You can get free red box videos while staying.

The WiFi doesn't work at all. It did t matter where we were we. Old not use the WiFi. Therefore we couldn't do any of the work we needed to do. Since it was advertised it was very aggravating. We had to use our phones as hot spots, using our data or go to Starbucks. This is not convenient when you have work that needs to be done. The rooms are way out of date. Though they were clean, they may have never been upgraded since the building was built. The pool and lazy river were dirty.

View was great room not so much

We enjoyed the view of the ocean and the quick beach access. We did not enjoy the broken heater/air condition unit. The toilet hose springing a leak and soaking everything. Tv did not work and the hot water in the shower was out for two days.

Heat did not work toilet problems we were ignored because we booked through a travel agency and not hotel