Smugglers Cove Beach Resort and Hotel

Air conditioning unit was inadequate

It was right on the beach

The facilities were very dirty

They let me use the phone at the reception to contact Fiji Airways that messed up my booking. That's it. Everything else was a terrible experience.

It's a truly horrible place entirely due to the staff and the rooms that they offer. I arrived at 6pm, so long after the check-in time. The room was not checked before my arrival at all. The sheets were filthy with yellow marks all over. There were no towels and when the housekeeping finally brought some, half of them were dirty as well. The room was very dark with half of the lights not working so you can forget about finding anything in your backpack at night. The windows were facing another hotel so you can forget about privacy if you want to open the curtains and get dressed after dark or in daylight. The safe wasn't working. When I complained the front desk night time receptionist didn't even apologize and behaved as if I was bothering her. In general, the staff, particularly the night time receptionist and the guard need a thorough customer service training. When I asked if the reception could print my boarding passes and the receptionist had troubles doing so and asked me to use her computer and do it myself, the guard seeing this started telling me off. It was the receptionist's suggestion that I select the documents to print myself and use her computer so why on earth was the guard telling me off and trying to kick me out of the reception desk?? Never in my life have I experienced such poor customer service and I travel a lot and stay in budget accommodations. In general, the staff of this hotel behaves as if they were working there as a punishment, as if it was their prison sentence. Even when they attempt to help you, they make you feel that you're a pain for them. On top of that, the breakfast was really awful - oily scrambled eggs and an imitation of a hash brown made me nauseous. This place needs a proper refurbishment, an investment in a sheets bleach, a change of the receptionist, the guard and the breakfast chef or a proper customer care training for them.

The staff is very nice.

The facility lacked Any ambience or character. The website says airport shuttle - yet when we arrived we were informed theshuttle only offers pick up service.