DoubleTree by Hilton Naha Shuri Castle

Staff amazing/ location excellent Breakfast good

Rooms need to be updated, plastic bath, decoration is old and facilities not as great as it could be (Steam room/ onsen would be great if you refurbish in the future )

I choose the Family room as I needed more space despite only 2 of us. Bathroom is big which is nice. Reception staff are all very polite and helpful. Helped me retrieve my Hilton Honors membership information and remove the internet charges for me subsequently. Breakfast is nice, the Fuji restaurant serves good food. The Sunset lounge is quiet nice place to take in the night city view. Nice staff there. Very near to Shuri Castle. We found a short cut up the slope/stairs to get there rather than a longer way around the road

There is no gym, no spa or massage service for a hotel of this standing is quite difficult to understand. In my haste, I forgot to check on this as I had assumed a Hilton would have. Also misled by information from guests that there is a minimart, but it is really just a very small shop not the usual Family mart or Lawson etc. Need to walk at least 10-15 mins out before reaching a proper minimart. During one night, the room was too hot only to be told that the FAN on high or low will not work but can only be put on Speed. I was perspiring for easily half hour before it is resolved. Told to open the window by staff but my room window cannot be opened. The in room phone does not work properly either. Also quite taken aback that there is no complimentary bottled water in the room. Understand that the hotel has been recently renovated from the previous Nikko hotel but it should upgrade its facilities as well. Its a shame that it is quite remote with shops some distance away, so hotel should work harder to supplement supporting services.

The view from the room was amazing!