Four Points by Sheraton Nairobi Hurlingham

Good

Reservation, some how my family arrived before me, even though I called to instruct all extras to be included in the bill , staff kept remind my wife that she has to pay, this was anmoying and made her feels like she was begging! Also check in was very difficult for her, although my company is a regular customer the front desk staff failed to honour that and almost refused my family checking in just because I was late due to flight cancellation. The most annoying part is, I had called the reservation and emailed (u have records) to explain all these, a friend had to use his card to bail out my family. This s not acceptable and should not happen again, They had accepted my explanation on fone, why changing? What if this friend wasn't there? Beside two rooms were already reserved on my name on that particular point in time, I took that as an harrasment and I hope it is addressed.