Best Western Hotel Graslin

Location

Staff very reluctant to help if they did not speak any English. At breaakfast l requested assistance with coffee machine and was met with a shrug of the shoulders and she walked away. Room was very noisy and hot, not replenished to a satisfactory standard. When I asked for coffee and milk for the room I was given 2 cups of coffee and told to put hot water in them in the morning. Hotel was being refurbished not pleasant scaffolding on stairs etc. If I sat on the wall outside waiting for my lift the decorators would come and sit on the wall smoke and spit.reception staff not very helpful, I asked for a map and directions, another customer walked up and the receptionist ignored me to speak to them eventually I had to walk away and come back 10 minutes later for a map.No where to park for dropping off etc