The Lalu, Sun Moon Lake

1. It is a uniquely designed hotel. 2. It has nice and spacious room. 3. It has great views from the lobby. 4. The reception on check in was considerate. 5. The service staff at the welcome reception, the Japanese restaurant, the gift shop and the security uncle at the stairs landing leading to the external walkway were warm and sincere.

1. My lake view room was blocked largely by the trees. At the level they placed my room and the price paid, it was disappointing view. 2. The serving staffs at breakfast were cold and lethargic. 3. There was no shuttle service to the town. 4. The spa booking was difficult where they kept changing my timing despite my having booked the time hours ago. I end up not going for the spa. When I called to cancel it, they replied “I know.” How did they even know when I spoke to no one! 5. The power points in the room were placed in inconvenient corners. You really need to figure out where they are if you have several devices. 6. Not sure what the housekeeping did for make-up room, I actually came back to the same messy state of my room where I left (besides the bed having been made) for the day. 7. The umbrella left in the room was not in a good state. The umbrella we collected from concierge was also spoilt and it was good that we found that out before heading out in the rain! 8. On check-out, no one came and help us load the luggage in the vehicle.