The Royal at Atlantis

Atlantis Royal Tower Feb 18

Staff was very friendly and accommodating; location of the hotel was perfectly central to the water front, water park, restaurants, casino, etc.; lots of fun; food was decent but expensive as you could imagine. Island cocktail drinks we generously made; great place for families or couples

The hotel facilities, rooms, and some common areas of the Royal need to be updated and/or renovated. Places like the new Baha Mar can now compete because if this.

Good option

The place is amazing

Price to eat and the staff to support you

Beautiful and special resort and water park. Poor

We went there because of our kids and stayed at a suite in the Royal Tower, the main building. The resort is very special and beautiful, especially the marine life you see everywhere and the fun water activities. The beach is also beautiful, with the exception of the open access local vendors have which quickly turns the 5 star experience into 3 stars or less. You get constantly approached by the competing vendors trying to sell you wave runner rentals, parasails, food, and artifacts.

The service at this resort is very inconsistent and the staff are often unprofessional and unfriendly. Don't expect smiles or much eye contact, as staff will often talk to you while looking at their computers and phones. Complaints go unanswered. The value is also poor. Expect to pay a lot and the 15% gratuity is added to everything, even when you stand in the long self-serve lines to get little service at the end! Overall we enjoyed our stay, but will not go back. We will try our luck somewhere else next time.