Royal Palace Helena Sands

Nothing We very disappointed about this hotel. This is not 5 star hotel at all. We were travel a lot in Bulgaria and always choose best hotel with best reviews but it was 4 stars hotel because there is no 5. So from all of them this 5 star hotel is the worst hotel. Its like you want to buy something good and you pay good price but you get fake Chinese prodact! We stay 2 days here and we happy that it was just 2 days because all of 2 days we want leave this place. Personal is totally not friendly and hospitable where it should be opposite. They just want tips from you. Everything is to complicated, example wi fi you get pice of paper with password wich you everytime have to connect again and again because its not connected all the time! Also wifi work just in the room, its so uncomfortable. We were staing in maisonette whith two bathrooms, in one just toilet and other jacuzzi but no shower? How is that? So surprising! To have shower in jacuzzi its so uncomfortable plus that water changing from super cold to super hot. I like contrast shower but not when I whash my head! Restaurant is fine just drinks you have to pay separately even water, that again uncomfortable, plus so uncomfortable dinner timing wich you have to choose. In the pool there is so much ruls what you cant do, its so great when you are with the kids! In the beach chaise lounges what you see on the pictures in booking is not free. Free is on the side were you cant find the place! So I definitely not recommend to stay here.

Staff at the reception desk not so likeable.

I was charged 3 euros per day for an explanation how to use the electronic safe in my room (12 euros for 4 nights).this practice doesn't suit a "five stars hotel".next time,i advice them to charge 5 euros per day for an explanation how to use the air- conditionner!!!!!!!!!!!!!!!!!and 2 euros more for the soap and......................,like that the safe will stay empty like the room.beside this upsetting behavior,this hotel is really nice and very clean.

The rooms and the food was great.The location was nice and easy.

A 5 star hotel never serves coffe at the swimming pool in a plastic cup.Also must have free parking ,internet and powerfuel wi-fi

The hotel is very nice, staff friendly and good services. I liked the room, very big and comfortable. It is a very good price-quality hotel. Nice design.

I didn't like that in the morning (8-9am) there was noise. I dont know if it was made by maids of guests but the doors kept closing with a very hard sound every morning. I wanted to rest but almost every morning I woke up at 8-9am.