Plussat: "Newness of plane"
Miinukset: "Terrible food choice, ran out of food, no options based on diet restrictions, dirty plane, terrible attitude from flight attendants,"
Plussat: "Seats were okay. Nothing else was. This is by far the worst premium economy cabin I've encountered."
Miinukset: "Most airlines provide more and better amenities in coach than Norwegian did in premium economy. No pillow. Amenity kit. No food, other than two small boxed lunches with tiny portions. Lousy movie selection. Oh, and customer service sucks."
Plussat: "That the flight was from Portugal and was retro."
Miinukset: "Everything from seats to entertainment to food."
Plussat: "This flight was also delayed. Our bags never made the connection and waited 2 hours at the baggage terminalwith no support or answers."
Plussat: "Smooth flight, new plane and arrived on time."
Miinukset: "The baggage allowances are very strict and creates an antagonistic experience at check in."
Plussat: "The crew was very attentive. The food was good. The pilot did not speed."
Miinukset: "Online check-in availability in Newark. We were in line for 2+ hours."
Miinukset: "Boarding was an absolute mess, nobody knew where to go, lines in all directions, hours long. Then there were delays from loading luggage. Then they ran out of food on the plane."
Plussat: "Will never fly Norwegian again. They are price gaugers"
Miinukset: "A little more flexibility with luggage - I was 1.5 kilos overabv they forced me to pay $100 for a whole new checked luggage."
Plussat: "I flew on the economy class and the space between the front seat and mine is conformable, you can really stretch your legs with no problem."
Plussat: "The aircraft was brand new and clean."
Miinukset: "The flight was delayed 5 hours for a total wait of 9+ hours without any contact for food vouchers, apologies or a compensation. We picked this flight for the convenience of the location and connection, but not sure if will ever do again in future. Also, no entertainment option in the flight at all."
Plussat: "Comfort of the dreamliner and feeling safe to fly."
Miinukset: "Service was, surprisingly, not so good (this is my second time with Norwegian). My son was sleeping and I pressed the call button to get some help form cabin crew. They turned it off. I pressed it again, a girl came and I explained I need help - to get my trolley from the overhead bin so I can take a blanket for my son, cos it was cold and he was sleeping, I couldn’t move. She asked me “Is your bag heavy?”. What kind of help is that?She after all got the bag, but I was a cabin crew, and I would never tell that to a passenger needing help with a small child. Also, no one is checking if passenger with children are ok."
Plussat: "Getting off the plane."
Miinukset: "Lack of clarity about baggage charges. I had to pay 93$ to check my single bag. It was not well explained that paying for the bag online was going to be cheaper. Felt like a scam."
Plussat: "The only good thing was the seat went flat to a bed. Not so for 2 of my neighbors. Tv had 3 pathetic channels. No pillow. Hard, hard seats"
Miinukset: "Look above"
Plussat: "The middle seat was empty- much more comfortable flight!!!"
Miinukset: "You have to pay for everything! But the price of the ticket was very reasonable so that's ok."
Plussat: "Great plane and crew. More than I expected"
Miinukset: "Norwegian airlines handling of their 3 hour delay and subsequent missing of connection flight."
Plussat: "They’re very mediocre selection of movies were free"
Miinukset: "They cancelled our Barcelona flight with no explainationand rather than book for us on another carrier, they suggested we buy our own tickets and fly to another state to find a similar Barcelona flight. Disgusting and rude."
Miinukset: "The flight was quick, wasn't delayed. But for anything one had to pay for. A sip of water, headsets or blankets."
Miinukset: "We were late boarding and took off late, now we have landed an hour ago and still sit on the tarmac. This is ridiculous. Screens in seats do not work. Terrible and I would avoid."
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Miinukset: "Prison food, torturous seats, no complementary anything"
Miinukset: "No wifi, no outlets, no entertainment, no food service, no way to buy food if not included in your ticket The 747 was operated by Wamos Airline and the plane was absolutely dilapidated. The entertainment system was from the 80s, did not function, but I was able to see a blurry image on the screen that said "Malaysia Airlines." The crew were in Wamos uniforms so the connection to Norwegian was completely unclear. The armrest next to mine had fallen off and the life preserver in a row near me had fallen out of the seat. If the interior of the airplane was in such shocking condition, I had to only pray the engine was in better shape. Truly, I wondered if I was part of an elaborate punk the entire time. Flight was delayed on the runway for two hours and then getting to the gate for a half hour. And yet still no food."
Miinukset: "Flight was delayed 4 hours was unable to catch my connecting flight in London to Barcelona. Had to buy another flight ticket in London, wait another day, pay for a night a hotel to get to my destination in Barcelona. I was supposed to arrive in Barcelona on Saturday April 1st and did not get there until 2 the following day. Will not use this service again."
Plussat: "Free entertainment is pretty good, snack options ok"
Miinukset: "$45 for an in-flight meal is ridiculous. I brought my own and I'm sure it was more delicious than what the airline was offering."
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Plussat: "Only stability of the plane B787 Dreamliner"
Miinukset: "In economic class over 6 hrs flight,nothing to eat or drink ,only for people which updated their seat,that's weird and discrimination"
Plussat: "Seats were comfortable"
Miinukset: "Staff were not friendly. I specifically heard one attendant who had swapped out a meal for a passenger say out loud "she didn't like her vegan meal so she wanted another one" in front of the passenger. I found that rude and accusing. I know I did not pay for food and I expected that. However, I think that's a bit austere for a 10 hour flight. Not even water offered for non-paying passengers. I don't know how you expect people to be healthy and ok on such a long flight without water.. Will not be flying Norwegian again."
Miinukset: "There was no option to choose a meal when booking through you. We weren't aware that we would have to do this somehow so we went the 10 hour flight without food. They were sold out of anything decent on the SNACK BAR menu."
Plussat: "Lighting, fresh air"
Plussat: "Ordering menu was fun and convenient."
Miinukset: "Hot sandwhich, cold sandwhich... didn't matter what we tried to order. It all was horrid. And I like bad food. I like bad airplane food. But the hot sandwhich the first time was still frozen in the middle. The second time it was all warm but still taste was awful. The cold sandwhich... also gross. And I don't mind bad samdwhiches from a 711 or a gas station at a rest stop. But I could hardly touch either of these."
Miinukset: "Boarding was delayed with no explanation or update. Seat choice was an added cost. Baggage was an extra cost and even higher at check-in. You had to pay extra for a meal beforehand and if you didn’t there was nothing. You didn’t even get offered water or a soda on a 7 hour flight!"
Plussat: "entertainment ok"
Miinukset: "did not know that they charge extra for everything. 7 hr flight and they don't even give you a glass of water without charging you extra."
Miinukset: "I fly routinely for work including internationally. I have always been able to carry on 2 pieces of hand luggage -- 1 small rolling bag and a personal messenger bag. I was surprised upon my return flight to be told I had to check one of my bags because their combined weight > 10kg. There was no problem with me having both bags for carryon during my departing flight. The return flight wasn't even half full, so there was plenty of cabin space for my rolling bag. Instead, this was a ridiculous policy of Norwegian so that they could ring some money out of me. I doubt I will fly with them again."
Plussat: "The Hi Fly staff was great-very attentive to its customers. This was in stark contrast to our flight to Barcelona operated by Norwegian. We did not upgrade our flights, and still received hot food and plenty of beverages."
Miinukset: "There was no entertainment, and their boarding process was a little confusing."
Plussat: "Value was great. Though not lie flat, seats had a good recline and were comfy."
Miinukset: "There were no pillows or amenitt kits and video selection was thin but for the price, who cares?"
Plussat: "Nice crew and good clean plane."
Plussat: "TVs for each person, good reclining seats, comfortable, nice crew"
Miinukset: "Ran out of some food options"
Plussat: "Dreamliner was a very good place to be for seven hours. As budget airlines go Norwegian are the best we've used, amazing value to cross the atlantic."
Miinukset: "Film selection wasn't the best, but you can't have it all."
Plussat: "Fast, friendly, kept me up to date on any issues via text."
Plussat: "The free entertainment"
Miinukset: "The crew had no authority in the cabin. There were two drunk men loudly laughing, talking, and cursing for the last 3 hours of our flight and the crew never did anything to quiet them down. Also the crew members were the least friendly flight crew I have ever encountered in my travels"
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Miinukset: "I had a terrible stomach ache & they would not let me use the restroom!!!"
Miinukset: "The tickets are extremely unclear as to which airport they depart and arrive at."
Plussat: "The airplane was clean and the flight crew was friendly. There was a decent amount of space in the seats and there was enough overhead space for carry-ons."
Miinukset: "There was no complimentary snacks but that is typical these days, I suppose."
Plussat: "new plane, decent leg room"
Miinukset: "Terrible customer service and check-in process, can't check bags through to other flights, unusually low 20kilo bag weight limit, 10Euros/kilo bag charges, customer has to do all check-in and bag tag work, had to walk outside through 24F degree weather to board, lousy food, etc."
Miinukset: "Seats were small, did not have modern amenities (movie screens at each seat, USB ports)"
Plussat: "Boarding was more than an hour late!!!! Worst thing that on the flight board it says "on time", Terminal was almost impossible to find, stuck in the middle of nowhere, we all went on the plane together- no organization whatsoever! Right before landing the crew was messi g up with each other in the back and the passangers asked them to keep it down cause it was very disturbing! Very unorganized! I hope that the operation of the safty system wasnt the same, but I wouldn't wanna test it for the next time..."
Miinukset: "Boarding was more than an hour late!!!! Worst thing that on the flight board it says "on time", Terminal was almost impossible to find, stuck in the middle of nowhere, we all went on the plane together- no organization whatsoever! Right before landing the crew was messi g up with each other in the back and the passangers asked them to keep it down cause it was very disturbing! Very unorganized! I hope that the operation of the safty system wasnt the same, but I wouldn't wanna test it for the next time..."
Plussat: "The entertainment is pretty good, but doesn't make up for everything else."
Miinukset: "The staff was creepy and abusive. I had an aisle seat and was being bumped into for the entire flight. I was trying to sleep, so this was a huge issue. One of the times I was bumped pretty hard, I looked up and this stone face stewardess with glass eyes was staring angrily back, begging me to say something. Later in the flight, a girl a few rows ahead of my was asleep on the armrest. Glass eyes didn't even attempt to walk around her, but slammed her hip right into the woman's head instead. She didn't even slow down. It was the weirdest, most abusive behavior I've ever seen on an airplane."
Miinukset: "NO WI-FI"
Plussat: "I like so much the way we check in our luggages.We do it independently tho for those who needed help, it was a little more difficult"
Miinukset: "They donT offer free food. Even just hot coffee ot tea or milk would have been better. I had just once when we went in for the 1st time but for the other 3 flights there was none."
Fast, good loads in and out, totally worth of price.
Plussat: "Not comfortable"
Miinukset: "Bags were soaken wet at arrival"
Plussat: "The crew was nice."
Miinukset: "The flight was delayed for six hours. They said that it was due to weather, but other planes were departing and arriving while we were wasting a day of vacation in the airport with little information about what was going on."
Plussat: "Nothing in particular"
Miinukset: "Quicker boarding. More leg room. More comfortable seats. Long wait for drinks or snacks"
Miinukset: "Never made the flight due to the previous flight being very late Eventhou that Norwegian sir that I will never use again lied about delay time , they said 50 min and ended up being 3 hours"
Miinukset: "Check in and lagged bag"
Plussat: "Cheap price"
Miinukset: "Late boarding and twenty minutes late taking off then no staff to meet the plane when it landed in Stansted for 40 minutes so I missed the train I was booked on which cost me more than the return flight to renew my train ticket"
Plussat: "Legroom was great as by coincidence seats were in the first and emergency exit rows."
Miinukset: "Boarding was delayed due to flight delay by 40 minutes. There was no pre delay communication. Intercom was low on volume, hard to understand. Food was looking ok, but not included and entertainment not applicable as this was a cheap flight, hence score is 1*."
Plussat: "Late departure, easy checkin, waited 10-15 minutes after landing for ground crew to have stairs for us to exit plane."
Plussat: "The lines to check in do not wrap around like most airlines- we stood on a line for over an hour and weren’t even near the front. Then they announced anyone on our flight needed to go to s different line to check in as we were nearing boarding time. In the rush we lost a jacket and no one from Ryan Air. Could care less. Not one smiling face! Awful!!!"
Miinukset: "Have one line for check in and then passengers can check in in order- quite fair! There was someone with a problem at the front of our line and we were dtuck there for over an hour!"
Plussat: "The inflight crew was friendly. And we got there."
Miinukset: "Flight was late. But yet we started boarding right away. The crew made everyone stand in the gate entry for over 40 minutes. We then were put on hot buses with no a/c and left to sit there as well."
Plussat: "Low(ish) cost, no fuss actually made about baggage despite ludicrous amount of e-mails and instructions"
Miinukset: "Non-frills seats and boarding starts fairly late and then is a bit cumbersome."
Miinukset: "I was not allowed to come aboard because of not showing passport. This was a bad surprise to me."
Miinukset: "That they over charge over €50 for not checking online. And not being warned about it on the reservation. Cramped seats, it was giving sounds all the flight."
Plussat: "Friendly staff, easy check in"
Miinukset: "Plane was dirty when getting on, crumbs on the seat, napkins on floor, did not turn the lights of for night time flight"
Plussat: "The usual Ryanair ‘quality’: you get what you pay for."
Miinukset: "Flight was delayed due to technical issues… issues that were detected with all passengers and luggage onboard! 2 hours anda half delay!"
Plussat: "The crew"
Miinukset: "The seating arrangements. It seems all the passengers were separated by purpose. No one set with their spouse."
Plussat: "Always travel Ryan air when possible just returned from Italy having flown with them so was disappointed when we were just left hanging around with this flight"
Miinukset: "Not being told what was happening having people waiting at stanstead paying for parking"
Plussat: "Departed and arrived on time; quick luggage drop-off and security checks; smooth flight."
Miinukset: "Somewhat cramped, non-reclining seating"
Plussat: "Really kind and helpful staff"
Miinukset: "The boarding process is rough although stansted airport In general is pretty terrible."
Plussat: "I showed up at the airport I checked in I got in line I boarded I flew to my destination I got off I left in a rental car all without a single issue. I flew from Edinburgh to Dublin in one hour for 25 dollars. I have had more things go wrong ordering pizzas from Dominos for delivery that cost more"
Miinukset: "I did not buy any food or drink so I can't comment I did not have to check or pay bag fees because I followed directions so I can't comment I knew exactly what 25 dollars gets me so the fact it had 2 wings and working engines and competent pilots was a pure bonus Ryan Air you have a fan"
Miinukset: "Our flight was delayed by over two hours from Frankfurt Hahn. No one on the ground gave us any information. They left the entire group of people alone in the gate and did not return until the flight had landed. Everyone was sitting on the floor, clueless. We did not know where the plane was or when it would come. I also paid extra for priority boarding to ensure that my bag would have space in the overhead compartment so I would not have to store it under my seat. However when the remainder of the passengers boarded the aircraft, they took my bag out from the overhead compartment to put another passengers bags where mine were. They had me put my bags underneath my seat. This would not be a big deal but I am an above average tall person, so it forced me to be quite uncomfortable for the entire flight. When I tried to tell the flight attendant that I paid for priority, she ignored me and walked away. 2/10 would not use airline again. I would rather pay the extra to be treated better."
Plussat: "There was nothing positive about this flight experience."
Miinukset: "Called to gate, where there was nothing to do. 10 min later on screens 1 hour delay, 20 mins later increased to 2 hour delay - no infor given. Member of airport staff informed us we would get some food ( distugust unfortunatly) about 30 mins from expected (2 hour late delay) another delay, now leaving 3h10 min later than expected. Board the plane, taxing to runway told we will be flying into Gatwick not Stansted, not other info given. When asking flight attendants, told they had no info either and also had been delayed ( I still can't get over how rude staff were). Just before landing announced that it had all been sorted and there would be coaches taking us to the correct airport. This was a lie! Nothing put on at at 4am we were expected to sort our own transport back to the correct airport. Never again will I fly with an airline that fails to fulfil their contract. Despicable."
Miinukset: "We were stuck on the ground for an hour. Not impressed."
Miinukset: "Plane was late to take off by 40 minutes We arrived at the plane early on the bus, but couldnt board as the stairwell hadnt been fitted to the plane, therefore had to sit on the bus in the heat until the stairs came along"
Miinukset: "Worst service ever. I didn't see the email reminder that they sent to print the boarding pass. I also didn't prepay my bag because I wasn't sure if it was going to be 15 or 20 kilos. They charged me 160 euros just to print the two boarding passes and 1 20 kilo bag and the man at the counter told me that I should have printed them at home. Not only have I never ever had hat happen to me on any respectable airline but we took Vueling from Mykonos to Rome and they included the bag and they printed the boarding passes for free as all other customer friendly airlines. Never again!! Horrible customer service."
Miinukset: "After doing online check-in, there is no boarder print-out would able to be provided. It is giving a lot of disturbance."
Plussat: "For the price of this ticket the service was really good there are improvements but for the price of the ticket I can't complain at anything"
Plussat: "Ease of booking, checking in and boarding."
Miinukset: "Nothing on this trip."
Plussat: "The crew was cordial."
Miinukset: "Takeoff was delayed by 1 hour due to what seemed like a totally preventable clerical error (in pairing a piece of checked luggage and a passenger). This delay reduced our transit options on arrival and also inconvenienced our host. The flight was overheated and uncomfortable. At the freight-level prices, I wasn't expecting food or entertainment, and I was aware the flight would be full, but I was expecting at the least a functional temperature control or effort to use it. Especially during the hour we idled on the tarmac prior to takeoff."
Plussat: "Good price - the plane was clean and appeared well maintained."
Miinukset: "The airlines does nickle and dime you on other fees. I find it annoying that you need to print your boarding pass at home (or incur a fee) and still stand in line at the desk to check your boarding pass. We found it worth the extra fee for priority boarding. It improves the experience."
Plussat: "Fast efficient service"
Miinukset: "Some times cold crew"
Plussat: "The crew were very friendly and great at handling requests."
Miinukset: "No entertainment provided, boarding took quite a while and don't like the extra add-ons pre-flight. The flight started off quite cheap but with all the other add ons to make it an easier trip, it seemed unfair."
Plussat: "My flight was about and hour and half delayed. Stood in line for almost 1 hour. It was awful."
Miinukset: "Poor communication"
Plussat: "Good flight, friendly crew."
Miinukset: "Flight taxied from gate more than 40 minutes late. We stood in line to board for well over an hour."
Plussat: "Flight was smooth, plane was comfortable, staff very nice"
Miinukset: "I did not appreciate having to obsess for weeks about the luggage restrictions and whether we met them; the fact that we had to arrive with a printed boarding pass in hand. -- when you are traveling that is not easy. The flight turned out to be just fine, but I was expecting to be hit with another charge right up to the moment we got on the plane. Were we just lucky?"
Miinukset: "Paid for priority boarding and reserved 1st row seats to be as stress free as possible. They had a priority line and a regular line and took both lines at the same time and herded us onto a bus. I ended up getting on the plane after 30 people who didn't pay for priority and finding room for luggage was a mess. You have to jump out of your seat upon arrival to try and gettting back to your luggage. Just know that Ryan Air is a cattle car. Seats are small and padding is long gone. I frankly expected that, but didn't anticipate the priority fee being a fraud."
Plussat: "Great experience overall..The Ryanair help desk at the airport was a great help as we couldn't print our boarding passes."
Miinukset: "Only problem was getting boarding passes printed. Eventhough I had Ryanair app, couldn't get mobile boarding passes."
Miinukset: "There was nowhere to put my bottle of drink!"
Miinukset: "No food, long delays and unexpected costs"
Miinukset: "Flight was delayed by an hour and a half. Rude staff."
Miinukset: "This airline sent an email indicating that security at the Santorini airport would take 2.5 hours when in reality it was Ryan Air's inefficiency that took that long. I've never had a boarding process take so long, be so inefficient, and the crew be so lacking in customer service. They also were on the PA for almost the entire 50 minute flight trying to sell products which was irritating at best on an 0825 flight. Fly another airline out of Santorini...Ryan air was terrible and the hidden costs for check in and bagggage are ridiculous."
Plussat: "Because Ryan air is a budget airline they have extremely strict restrictions regarding your boarding pass. One in the 21st century might think, ill download my pass online, or to my phone, or even a kiosk in the airport. Be aware few of these are actually feasible options for americans traveling within the EU and may cause you to miss your flight."
Plussat: "Friendly staff, arrived on time despite poor boarding protocol."
Miinukset: "Been invited to board, only to end up waiting in a freezing cold stairwell which lead outside, only to find that nobody from Ryan air had even been on the plane yet. The plane door had never been opened until 10 minutes after we had been waiting in the cold."
Plussat: "In the US, on a quick flight like that you would be lucky to get soft drinks. They sold snacks cappuccino and all the items in the catalog like Bose headphones! Impressed. They only took pounds or credit card. Having only euro and dollars, I used cc but for done reason they only take European credit cards?! They accommodated me though and took euro."
Miinukset: "Baggage took forever to come out. I paid for priority boarding but they put me in other boarding so I was split up from my friend. We were 30 min late so everyone was standing in line - need boarding groups to call."